Hakkasan - Fontainebleau Miami Beach

Hakkasan - Fontainebleau Miami Beach reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Remy

   Pittsburgh1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Good experience. Great food. Mediocre service. Good atmosphere.
   

   Hakkasan - Fontainebleau Miami BeachResponded 1 day ago

   Dear Remy, Thank you for your feedback! We're glad you enjoyed the food and atmosphere. We truly appreciate your input about the service and will work to improve in that area. We hope to have the opportunity to serve you again soon! Best regards. Natalie Guest experience team
   

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2. C

   Christie

   Houston2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So delicious! Everything we ate was so wonderful- we will definitely be back soon!!!
   

   Hakkasan - Fontainebleau Miami BeachResponded 1 day ago

   Dear Christie, Thank you for the amazing rating! We’re so happy to hear you had a great experience with us. We’re looking forward to welcoming you back soon for another wonderful meal! Best regards. Natalie Guest experience team
   

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3. K

   Katrinas

   Toronto2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always amazing food. Had. A great experience. Dim sum are our favorite
   

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   Hakkasan - Fontainebleau Miami BeachResponded 7 days ago

   Dear Katrinas, Thank you for your amazing review. We’re delighted to hear that you had a great experience with us. We look forward to welcoming you back for another amazing meal! Best regards Natalie Guest experience team
   

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4. M

   Michael

   Miami2 reviews

   3.0

   Dined on April 17, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Hakkasan: A Disappointing Experience My recent visit to Hakkasan was disappointing, falling far short of the high standards I have experienced at other locations. While the service was commendable, the food and overall ambiance simply did not measure up. On the positive side, the staff were friendly and provided good service. Our server, Clair, was particularly attentive and tried to compensate for the underwhelming food quality by offering a complimentary dessert. The bar area was also somewhat cool, though it, like the rest of the restaurant, seemed like it could use a refresh. However, the food was the biggest letdown. The Dim Sum platter, for example, was bland and uninspired, and the portions of the main courses, while described as shareable, were surprisingly small for the price.The ambiance was acceptable, but it did not elevate the overall experience. We arrived for our 7:00 pm dinner reservation to find the restaurant not particularly crowded. However, it became quite crowded later, and the entrance area became congested, possibly indicating some inefficiencies in the restaurant's layout or management. Additionally, valet parking was quite pricey, and a 20% gratuity was included in the bill. Ultimately, the combination of underwhelming food, mandatory 20% gratuity, and high prices made this a thoroughly disappointing experience. I cannot recommend this Hakkasan location and have no intention of returning.
   

   Hakkasan - Fontainebleau Miami BeachResponded on April 18, 2025

   Dear Michael Thank you for your feedback. We’re sorry to hear that your experience at Hakkasan didn’t meet your expectations. While we’re glad to hear that Clair provided excellent service, we regret that the food quality and portions, as well as the ambiance, did not live up to the high standards you’ve experienced elsewhere. We also appreciate your comments on the valet pricing and the 20% gratuity charge. Your feedback is important to us, and we’ll be reviewing the areas you’ve mentioned to ensure a more enjoyable experience for our future guests. We hope to have the chance to welcome you back and offer you a much improved experience next time. Warms regard, Orlando Guest Experience Team Fontainebleau Miami Beach
   

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5. E

   Elaine

   Liverpool1 review

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food!! The tenderloin was our favourite but crispy prawns, orange crispy chicken, short ribs and spring onion fried rice were also amazing! The music is brilliant modern dance vibes, we were warned it would be loud when we booked as we asked for a quieter table so expected it to be unbearable - it was fine. I needed to leave early and the server couldn’t help us enough, arranging take out package and getting the cheque promptly for us. The restaurant styling is super cool too, we will be back!
   

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6. J

   Joel

   Miami1 review

   1.0

   Dined on April 14, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Horrible service , I had to get up 5 times to look for waiter.
   

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7. R

   Regina VIP

   Miami301 reviews

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our dinner with our guests, ordering favorite traditional Peking Duck, the Dim Sum Platter, Hakka Noodles and the Grilled Honey Sea Bass, along with cocktails and sake. It was a memorable bday dinner for my goddaughter. This remains a favorite restaurant for modern and refined Chinese cuisine that is consistently delicious, well presented and reliable service. We shall continue to dine here.
   

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8. G

   Guido

   New York City2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mangiato benissimo Location bellissima Musica un po’ troppo alta Comunque top
   

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9. j

   joey

   Miami1 review

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   everything is great. I really loved it and will be there again soon.
   

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10. R

    Rodolfo VIP

    Monterrey6 reviews

    5.0

    Dined on April 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The best waiter we had been in any restaurant!! Excellent service!!
    

    Hakkasan - Fontainebleau Miami BeachResponded on April 11, 2025

    Dear Rodolfo, Thank you for your wonderful review! We're thrilled to hear about your exceptional experience and that our waiter made such a positive impression. Your feedback inspires our team to keep delivering outstanding service. We hope to welcome you back soon! Best regards, Carl Guest Experience Team
    

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