Hacienda Sisal - Cancun

Hacienda Sisal - Cancun reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mokebrains5

   Denver4 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great and delicious- enjoyed the shrimp and margs!
   

   Is this helpful?

2. L

   Laurie VIP

   Minneapolis17 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Saulo our waiter was fantastic! We would recommend him again!
   

   Is this helpful?

3. OT

   OpenTable Diner

   Chicago2 reviews

   4.0

   Dined on March 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Table side guac was fantastic. Rita’s were excellent. Meal portions on the small side but good. We had a large group and our waiter could have used a helping hand. Overall great.
   

   Is this helpful?

4. c

   caryn VIP

   New York City18 reviews

   3.0

   Dined on March 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   We have been here many times over the past 7 years. Unfortunately, this year will be our last. Our food was not great. The service was slow. They changed the Tres Leche cake so the dessert was very disappointing.
   

   Is this helpful?

5. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate here twice while on vacation! All of our meals were amazing and the churros are fantastic!!
   

   Is this helpful?

6. O

   Olena

   Cancun1 review

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place with the perfect service. We just loved it!
   

   Is this helpful?

7. C

   Cindi VIP

   Cancun16 reviews

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   The table side guacamole was only about half the size it used to be. The menu selections have been reduced dramatically. Two of our favorites, the pork chop dinner and Tampico chicken are no longer available. The supreme burrito tortilla was dry, difficult to cut and tasted as if it had been prepared earlier and reheated. There wasn’t much filling inside the burrito. The Passionfruit Shrimp were small but tasty. I advised our waiter I am allergic to pepper seasoning before ordering and asked if the Passionfruit Shrimp would come without pepper. He checked with the chef and said it would. My plate arrived with 6 small shrimp and no accompaniments. I had to ask the waiter for vegetables and rice. Later he brought me some cooked vegetables and a small dish of mashed potatoes without pepper. The service was just ok. It wasn’t the excellent, attentive service we had always received in past years. Disappointing.
   

   • 
   • 

   Is this helpful?

8. M

   Michael

   Philadelphia5 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is always a great restaurant to visit. We usually ask for outside deck seating and have always been accommodated. Highly recommend their Golden Margaritas, they are a favorite with our family!
   

   Is this helpful?

9. S

   Sandy

   Kansas City9 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We always have loved eating here when we come to The Sands. Guacamole portion size was smaller. Beautifully decorated. It is a tradition. My fajitas were better for lunch in the resort. Like I said, it is tradition. That will always continue.
   

   Is this helpful?

10. E

    Ellen

    Cancun2 reviews

    4.0

    Dined on February 20, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Usually I am very pleased with the service but this time we were rushed. I have no idea why. There was no one waiting for a table. They came out with the chips and dips but did not describe the selection to us. A few minutes later they removed the plates and put down our main course. Four of us had menu items requiring tortilla shells. They gave us one container with a few corn shells even though we specifically requested flour. I was able to catch the eye of someone from the wait staff and he reluctantly exchanged them for flour ones. Once again we received one container containing a total of 3 wraps even though I explained 4 of us would need the wraps. He returned a few minutes later with another container . At this point we just gave up. One of our guests ordered the steak fajitas but was given chicken and beef instead. When she brought this to their attention another waiter insisted she was mistaken. He was not our waiter and had nothing to do with her order. All in all it was unsatisfactory evening.
    

    Is this helpful?