Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Grapefruit Basil – Tommy Bahama Miramonte Indian Wells reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Aaron VIP

   San Francisco8 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Waitress was very nice, wait time for drinks was extremely long at times during meal.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Aaron, Thank you for your feedback. We appreciate your compliments for your waitress, however, my sincerest apologies for the slow service you experienced. Please know that we take your feedback seriously, and we are committed to improving in this area. We hope to have another opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. R

   Ryan VIP

   Orange County1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Very poor experience for our group. We were very excited to have dinner here. Our reservation was at 6:30 and we didn’t get seated until 7:55pm. We ordered food right away and didn’t receive any appetizers until 8:50pm. We decided not to order entrees and left hungry.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Dear Ryan, Thank you for taking the time to share your experience. I'm truly sorry about the delay and frustration your group encountered. What was meant to be an enjoyable experience clearly became an upsetting and disappointing one - and that's not the level of hospitality we strive for. We'd be grateful for the chance to make this right. Please consider reaching out directly to our General Manager, Javier Leal, who would sincerely appreciate the opportunity to connect with you personally. Warm regards, Andrew Roddy Director of Outlets
   

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3. M

   Myra VIP

   San Francisco3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Our food was delivered to the wrong table. Burger was ordered medium rare, arrived beyond well done. Long wait times. Beautiful desert resort setting. Disappointing…won’t go back
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Dear Myra, Thank you for sharing your feedback. While we're glad you enjoyed the beautiful desert setting, I'm truly sorry to hear the dining experience at Grapefruit Basil was such a disappointment. From the long wait times to the incorrect table delivery and overcooked burger - this is far from the experience we aim to provide. We'd greatly appreciate the opportunity to learn more and make things right. I invite you to reach out directly to our General Manager, Javier Leal, who would welcome the chance to speak with you personally. Your feedback helps us improve, and we do hope you'll consider giving us another try in the future. Warm regards, Andrew Roddy Director of Outlets
   

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4. R

   Randy

   Palm Springs3 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   The halibut was thin as paper and without flavor. A bit of a a “rip off” for $44.00. One thin piece of asparagus cut into four pieces along with the fish. Definitely will not be returning.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Dear Randy, Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your meal at Grapefruit Basil fell short of expectations, especially the halibut, which should never lack in both flavor and quality. Your comments regarding the portion size and value have been shared directly with our culinary team for immediate review. While I understand your disappointment and that you may not be planning a return, we genuinely hope you might consider giving us another chance in the future. We would love the opportunity to provide the level of service and dining experience that so many guests have come to enjoy. Warm regards, Andrew Roddy Director of Outlets
   

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5. T

   Trish VIP

   Vancouver7 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was very good, but limited selections. Service was very slow.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Trish, Thank you for your feedback. It's wonderful to hear that you enjoyed the food. My sincere apologies for the slow service and we have noted your comment about the limited selections for future menu changes. Your input is truly valued and we will work to address these issues. We hope to have the opportunity to provide an even better experience in the future. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. v

   vivica VIP

   Los Angeles18 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Our server was excellent and the ambience and frozen drinks were amazing. I did order the Dungeness Crab and Shrimp salad but couldn’t eat it because my shrimp was verryyy undercooked, almost raw. My waitress immediately took care of the issue and made sure I was satisfied at the end of my meal. She really made up for that :)
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Vivica, We are delighted that overall your recent dining experience was excellent. Thank you for letting us know how much you enjoyed the ambience, frozen drinks and amazing service. My sincere apologies for the undercooked shrimp, but I'm so glad that your waitress was able to make it right! We look forward to serving you again soon. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. J

   Joe VIP

   Washington DC17 reviews

   3.0

   Dined on April 17, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Pretty outside patio, but food and service were disappointing.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 7 days ago

   Hi Joe, Thank you for your review. My sincerest apologies for your disappointing experience. Your feedback is valuable to us and we are committed to making improvements based on your comments. We hope you'll consider giving us another try so we can provide the positive experience you expect and deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. D

   Deborah

   Los Angeles4 reviews

   4.0

   Dined on April 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and drinks. Very tasty. We ate inside and it was loud and crowded until the time we ate dessert, however outside was more quiet. It's clean and the wait staff were professional and helpful. We'd return for another dinner and I am difficult to impress .
   

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   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on April 17, 2025

   Hi Deborah, We are delighted that you enjoyed your recent dining experience at Grapefruit Basil. Thank you for letting us know how much you liked the food, drinks and helpful waitstaff. It was our pleasure to serve you and we look forward to the next opportunity to impress you! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. L

   Lynette VIP

   Las Vegas5 reviews

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All over a great experience! Can’t wait to go back.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Lynette, Thank you for choosing to dine at Grapefruit Basil. We are thrilled that you had a great experience. It was our pleasure to serve you and we look forward to welcoming you back again soon. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. S

    Stephanie VIP

    Los Angeles30 reviews

    5.0

    Dined on April 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Atmosphere, food and service are always great! The menu is limited but good.
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on April 17, 2025

    Hi Stephanie, Thank you for this review of your most recent dining experience at Grapefruit Basil! We truly value your 5-star rating and compliments on the atmosphere, food and service. We look forward to your next visit. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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