Firebirds Wood Fired Grill - Charlotte - Southpark

Firebirds Wood Fired Grill - Charlotte - Southpark reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Subrena

   Charlotte1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were amazing! It was my first visit and I will surely return and recommend to friends and family.
   

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2. P

   Patrick

   Las Vegas4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really nice Easter meal at Firebirds! We ate outside on a really nice day! The service was great (unfortunately I don’t remember the servers Jane but she was really great) and the food was outstanding!!! We will definitely be back!!!
   

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3. T

   Teri VIP

   Detroit10 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Been here several times this location struggles with food taste, and quality
   

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4. L

   Lindsey

   Charlotte8 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Kitchen was very slow, but it was Easter and our server was doing his absolute best to keep us updated on when we could expect our food. Maybe in the future send out a complimentary app or something to tie us over
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded 3 days ago

   Thank you so much for sharing your review, Lindsey. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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5. V

   Victoria

   Charleston1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Easter brunch was very nice. Salads are large portions and delicious. Very friendly service. This will be a regular dining spot.
   

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6. J

   Jonathan

   Charlotte3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful brunch experience! Great food and service!
   

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7. L

   Lisa VIP

   Charlotte12 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We were seated immediately and the service was great. I will say, the appetizers were better than the some of the entrees we ordered.
   

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8. G

   Gianna

   Charlotte4 reviews

   1.0

   Dined on April 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I really wish I could have made this a positive review. The only reason my family went was because I was given a gift card since my last experience was so bad. I was hoping that it was just a bad day that I had previously caught them on but clearly that is not the case. The service was awful. The server clearly had too many tables and couldn’t provide good service. We were never offered bread and our appetizer was not given to us until after we all started our entrées. I ordered my steak medium but it came back very well done to the point that the manager noticed and took it back without me even asking. The food also lacked flavor which is not typical for firebirds as I’ve been there before. However the manager was phenomenal! Her name is Mandy and she deserves to be at a better restaurant. She was amazing and made everything right for us. She was great with customer service, and she took off our appetizer since we got it so late. Awesome service from Mandy but not from anyone else
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded 3 days ago

   Dear Gianna, Thank you so much for sharing your review. We’re sorry to hear about your experience and truly appreciate your feedback. Rest assured, it will be shared with our team to help us improve moving forward. Thank you again for bringing this to our attention.
   

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9. M

   Michael

   Charlotte21 reviews

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   It was very busy. We didn’t really see our server that much. My steak that I ordered Medium came out medium well. But was not that dry and was hungry so I went ahead and ate it. Everything else was ok.
   

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   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded on April 16, 2025

   We appreciate you taking the time to share your experience, Michael. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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10. H

    Harry VIP

    Charlotte16 reviews

    5.0

    Dined on April 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was excellent. In spite of a packed house, Nichole provided excellent service and checked on us regularly. Enhancing our dining experience.
    

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