Firebirds Wood Fired Grill - Southaven

Firebirds Wood Fired Grill - Southaven reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kathern

   Norfolk/Suffolk4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was great! We came around 5 pm and it was quiet. Our waitress ( Marissa) was AMAZING and so attentive. We never had to ask for refills, because she on it. Will be back for the food and hospitality
   

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2. OT

   OpenTable Diner

   Memphis/West TN1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Disappointing Easter Dinner Experience We had high hopes for our Easter dinner at Firebirds in Southaven, but unfortunately, the experience fell short. I specifically requested Easter-themed decor for our table in the reservation notes, and while I noticed other tables had some decorations, ours was completely bare. Service was another letdown. Our server was noticeably slow and seemed overwhelmed. She took our drink and appetizer orders at the same time as the server at the table next to us (who had even more guests), yet they received everything—waters, bar drinks, and appetizers—before we even got water. When our drinks finally arrived, the lemons in the water and sweet tea still had produce stickers on them, which is just careless. My food order came out wrong, although the overall food quality was decent. What stood out, again, was the contrast in service: I watched the server next to us carefully pack up her guests’ leftovers and return the boxes to the table, while ours simply handed us three boxes and a tiny bag and left us to do it ourselves. I did stop the manager to share concerns about the lemon stickers and the overall lackluster service. He said “sorry,” took the lemons, and walked off—no further apology, no attempt to make it right. We still left a $25 tip on a $186 bill, but this definitely wasn’t the experience we expected for a holiday meal. We won’t be returning anytime soon.
   

   Firebirds Wood Fired Grill - SouthavenResponded 2 days ago

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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3. d

   dedrick

   Memphis/West TN2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good food and good vibes. Had to send a drink back because my son didn’t know what he was ordering but the waitress was very nice.
   

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4. D

   Douglas

   Memphis/West TN3 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Last night service just seemed slow. Food was great as always, but getting refills seemed to take forever, my wife's mixed drink never came, and it took 15-20 mins alone just to get our bill after we gave our credit card.
   

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5. L

   Lorie

   Memphis/West TN1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations at 6:15, and we were not seated until 6:30. We were ignored until 6:55, and we were only approached because we were staring at staff waiting to be acknowledged. My tenderloin salad had raw steak. The burger was tasteless. We will not go back to Firebirds. This was our first and last trip.
   

   Firebirds Wood Fired Grill - SouthavenResponded 2 days ago

   Hi Lorie, Thank you for sharing your rating from your recent visit to Firebirds. Your feedback is important as we strive to improve our services.
   

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6. b

   britiney

   San Francisco1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   the worst experience and poor management. We had reservations for two people, got seated quickly however never got a waiter. Five tables seated after us had a waiter and drinks meanwhile we sat for thirty minutes waiting and no one showed up so i spoke to the host and a manager and still nothing so we left. if i could have given zero stars i would have.
   

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7. K

   Kya

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wings appetizer, Parmesan crusted chicken and wood grilled salmon was all delicious! Pair it with a martini or lemon drop you won’t be disappointed.
   

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8. B

   Bobby

   Mississippi1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great, giving us just the right amount of attention, but not being intrusive, the food arrived quickly and tasted great. We had reservations and we were seated on time.
   

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9. C

   Christopher

   Mississippi1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was ok. Seemed understaffed for a Friday night. Steaks were cooked properly, but came out cold. For the price I was disappointed.
   

   Firebirds Wood Fired Grill - SouthavenResponded 2 days ago

   Hi Christopher, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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10. K

    KEITH

    Memphis/West TN4 reviews

    5.0

    Dined on April 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Service and food are exemplary. For example, our waitress Keeley brought out my steak had me cut into it. I ordered medium rare, and it was medium well, so she got me a new steak that was perfectly cooked.
    

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