Firebirds Wood Fired Grill - Charlotte - Northlake

Firebirds Wood Fired Grill - Charlotte - Northlake reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. W

   Whitney

   Charlotte1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   My service was wonderful, I wish I could spell her name correctly however my food was not. It was cold and shrimp seemed overcooked because it was rubbery. I opted to just deal with it because they were crowded and I didn’t feel like waiting.
   

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2. J

   Jeanie

   Charlotte3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant with great food and service! Brie gave great customer service!
   

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3. OT

   OpenTable Diner

   Charlotte5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service! Luke was very knowledgeable of the menu and sweet!
   

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4. B

   Brenda

   Washington DC2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our service was fantastic. We were in and out in under an hour. The food was good and we did not have a long wait to receive our food. I was amazed at how fast everything went. Good food, excellent service. Our waiter Riley was AWESOME.
   

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5. K

   Keya

   Charlotte7 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was Amazing! Thank you so much for a wonderful experience.
   

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6. O

   Octoria

   Charlotte1 review

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, awesome food. They were prepared when we arrived for our reservation time.
   

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7. M

   Mary

   Charlotte1 review

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My coworkers and I had a great experience dining at Firebirds. The service and food were excellent. Our server Shannon went above and beyond to ensure everything went well for our party of 16 people. The other server, whom unfortunately I did not get her name, was also amazing. The food was great and the wait time was minimal considering the number of people in our party. We will definitely be going back again for another get together.
   

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8. T

   Treverne

   Charlotte3 reviews

   2.0

   Dined on April 3, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   This was such a disappointing experience. First of all the service was great so this wasn’t about that. The table was shaky and sticky. I noticed the carpet looked really dirty like it hadn’t been shampooed ever but you don’t notice because it’s so dark. But worst of all, the food was terrible. Caesar salad tasted like they mixed old and new lettuce, butter for the bread tasted old, we ordered the Cajun ribeye steaks that were clearly not ribeye cuts of steak. It was just pieces of beef pulled together to form the shape of ribeye. It was gross and disappointing. I’ve been here twice before and had a great experience with the food. Not sure what was up this day but I’m probably not going to return.
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded on April 7, 2025

   Hi Treverne, Thank you for sharing your recent experience at Firebirds. I want to offer a sincere apology as the situation you described does not align with our usual standards of hospitality. Your feedback is essential, and I will ensure that your review is discussed with our leadership team.
   

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9. J

   John

   Charlotte2 reviews

   5.0

   Dined on April 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this location. Comfortable, great service and food. Bartender is amazing every time
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded on April 4, 2025

   Hi John, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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10. S

    ShaDavias

    Charlotte2 reviews

    5.0

    Dined on April 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    They were able to accommodate a party of 20! The service was impeccable. The food was fantastic. My daughter was able to enjoy her birthday!!! Thank you Firebirds!
    

    Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded on April 4, 2025

    Hi ShaDavias, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
    

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