Ember & Elm at Dollywood’s HeartSong Resort

Reseñas de Ember & Elm at Dollywood’s HeartSong Resort de comensales del restaurante. Basadas en valoraciones recientes.

1. D

   David

   Los Ángeles13 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Friendly staff and delicious food. Sat right away and service time flowed smoothly.
   

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2. B

   Barry VIP

   Nueva York17 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   If you stay at Heart Song resort this is a must try. Breakfast buffet or Dinner is sure to please. The staff is amazing and so nice. The food is perfectly prepared and they will do anything to make you feel welcome.
   

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   Ember & Elm at Dollywood’s HeartSong ResortRespuesta enviada hace 3 días

   Thank you for the 5 Star review ,we hope to see you soon .Donnie director of outlets at HeartSong resort
   

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3. A

   Andrea

   Nashville15 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Dinner was great! My husband had the prime rib and I had the salmon and we were both very pleased. Lulu was our server and she was great! She told us about the most popular items and explained about the desserts options too. The manager was also great. He checked on our meals and made sure we had everything we needed a couple of times. We will definitely be back again!
   

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4. B

   Barry VIP

   Nueva York17 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I ate here for Easter dinner it was fixed price for 3 courses. Good food good presentation great staff !
   

   Ember & Elm at Dollywood’s HeartSong ResortRespuesta enviada hace 6 días

   Barry, thank you so much for your review. The fire alarm was definitely a surprise but everyone, including the guests, handled it with grace and respect. We appreciate a guest like you. Doug-Restaurant Manager
   

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5. B

   Brian

   Chicago1 reseña

   5.0

   Comieron en 18 de abril de 2025

   1. Global 5
   2. Comida 3
   3. Servicio 4
   4. Ambiente 5

   Rice with the trout was bad, tasted like metal. The trout was overcooked
   

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   Ember & Elm at Dollywood’s HeartSong ResortRespuesta enviada hace 7 días

   Thank you, Brian, for taking your time to share your thoughts on the dining experience. It is always disappointing when we do meet the 5-star standard which is our goal. We do apologize for the over-cooked trout and hope that the next time you join us we meet that 5-star standard. Doug-Restaurant Manager
   

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6. A

   Alisha

   Nueva York1 reseña

   5.0

   Comieron en 16 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Lulu was absolutely amazing, super helpful and attentive. Made my birthday dinner super special. I would say the only slight negative would be that the entire experience felt a little rushed, our food came out quickly and was great but we were in and out in under an hour. The check was dropped while we were eating but we weren’t asked if we wanted anything else
   

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7. N

   NiCole VIP

   Charlotte6 reseñas

   4.0

   Comieron en 14 de abril de 2025

   1. Global 4
   2. Comida 3
   3. Servicio 5
   4. Ambiente 5

   Reuben (valet), Lainey, and Noel were exceptional, and the appetizers were amazing!
   

   Ember & Elm at Dollywood’s HeartSong ResortSe respondió el 18 de abril de 2025

   NiCole, thank you for your review. We are so pleased to see that our staff and the appetizers were amazing. Doug-Restaurant Manager
   

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8. M

   Megan

   Charleston1 reseña

   5.0

   Comieron en 14 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   We had a later reservation for after a full day at Dollywood. The restaurant was calm and inviting, and our server Lulu was exceptional in service. The entire family enjoyed our meal to end a wonderful family day.
   

   Ember & Elm at Dollywood’s HeartSong ResortSe respondió el 15 de abril de 2025

   Megan, thank you for taking your time to complete a review for us. We learn and grow based on the information gained through reviews. LuLu always takes care of her guests. The red fish is a new menu item for us and your feedback is helpful. I will let LuLu and Chef Mike know about your positive comments. Doug-Restaurant Manager
   

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9. B

   Brad

   Pittsburgh1 reseña

   5.0

   Comieron en 14 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food and amazing people. Highly recommended.
   

   Ember & Elm at Dollywood’s HeartSong ResortSe respondió el 19 de abril de 2025

   Can't get much better than "Great food and amazing people!" Thank you, Brad. Doug-Restaurant Manager
   

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10. K

    Katie

    Richmond1 reseña

    5.0

    Comieron en 13 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Lulu was great! She was very knowledgeable about the menu and stayed on top of the things. She had a great personality!
    

    Ember & Elm at Dollywood’s HeartSong ResortSe respondió el 15 de abril de 2025

    Thank you so much for your 5-star review. LuLu is a "rock star." I will certainly let her know about your experience with her. Doug-Restaurant Manager
    

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