El Patron Cocina & Bar

Reseñas de El Patron Cocina & Bar de comensales del restaurante. Basadas en valoraciones recientes.

1. b

   bmiller1028

   Nueva York4 reseñas

   1.0

   Evaluado el 15 de marzo de 2017

   1. Global 1

   We made this a Friday night regular but I unfortunately drew a 'short straw' three-weeks in a row (back in Jan/Feb 2017) and received cold meals. Each time this happened, we always paid full-price for our meal but believed the next visit would be better. Three weeks into the bad meals, we finally had a face-to-face with a night manager, she made it right. She offered us a free meal and gave us a gift card to return. She did comp our entire meal but I refused the gesture and left the waiter a $25 tip. After our three-weeks of bad luck, we finally returned to normal. We stopped by on Saturday (3/11/17). We arrived, there was a short wait, we enjoyed our margarita and a beer at the bar and were seated at one of our favorite tables upstairs. We ordered. Our meal was served... PERFECTLY! Estela the owner stopped and asked if I was the one who "complained" about having a cold meal. I simply replied that I was in-fact after having three poor experiences. She proceeds to start berating me for complaining . I explained to her that this was most-certainly water-under-the-bridge. Despite my explanation, she proceeded to continue to raise her voice - making a scene to the entire dining room. She then accused us of trolling her restaurant for free meals... of which, we never accepted. Each time, we've always paid for our meal or via tip. The verbal assault continued and she pursued complaining that we returned to her restaurant... the banter continued, telling us how she has NEVER had a complaint except from us... I finally interrupted her & requested she stop this verbal harassment It was the only way to stop her unprofessional and outrageous outburst. By the time her verbal abuse was done, the dining room was silent... 3 of her employees flew apologized profusely. They all expressed their embarrassment for and of her. Seems as though this isn't the first outburst of hers as they implied. This restaurant is plagued with bad ownership. We'll never return until she is gone!!!!!!
   

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