Dean's Steak & Seafood

Reseñas de Dean's Steak & Seafood de comensales del restaurante. Basadas en valoraciones recientes.

1. w

   wayne

   Tahoe1 reseña

   1.0

   Comieron hace 5 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Horrible wait times and service structure I will never go back here.
   

   Dean's Steak & SeafoodRespuesta enviada hace 3 días

   Mr. Jensen, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the wait times and service structure. This is far from the standard we aim to provide, and I regret that we let you down. We value every guest’s experience and are committed to learning from situations like this to improve. I will be reaching out to you directly to better understand the details of your visit and work on making this right. Your input is invaluable in helping us identify areas where we can grow, and I truly hope we’ll have the opportunity to regain your trust in the future. Thank you for bringing this to our attention. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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2. S

   Sierra VIP

   San Antonio113 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our first visit and we really enjoyed it! French onion soup was great!
   

   Dean's Steak & SeafoodRespuesta enviada hace 5 días

   Hi Sierra, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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3. D

   Darrell

   Cleveland15 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Excellent food Good cocktails a nd wonderful service Of course you pay for all that !
   

   Dean's Steak & SeafoodRespuesta enviada hace 1 día

   Hi Darrell, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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4. B

   Bella

   San Antonio2 reseñas

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   A thoroughly underwhelming experience. The shrimp and seafood were inconsistent in both texture and cleanliness, and I was appalled to find a hair in the sauce, completely unacceptable. The drinks were watered down, clearly prepared well before being served. Service throughout the evening was inattentive and careless. The wait staff came across as unprofessional, playfighting with each other instead of focusing on guests—in front of guests! The manager was visibly on their phone during dinner service, and the hostess stand was in disarray. Appetizers were ordered arrived at different times, and my entree and side were served separately, disrupting the flow of the meal. For a place that’s supposed to deliver a refined dining experience, the lack of coordination and professionalism was absurd. 100% disappointing when all I wanted was a nice dinner.
   

   Dean's Steak & SeafoodRespuesta enviada hace 5 días

   Hi Bella, Thank you for taking the time to share your feedback. We deeply regret that your experience fell far below the refined dining standard we aim to provide. The issues you encountered, from inconsistencies in quality and service timing to lapses in professionalism, are unacceptable and do not reflect our values or expectations for our team. Finding a hair in your food and the lack of attention to drink preparation are deeply troubling, and we sincerely apologize for these mistakes. The behaviors you observed from our staff and the lack of coordination throughout your meal are inexcusable. These concerns have been addressed, and we are committed to ensuring that every guest receives the polished and attentive experience they deserve. Humbly, Don Thompson, General Manager
   

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5. w

   wynn

   San Antonio11 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 4

   Food was very meh. The reviews are a lot of hype. None of us got steak. Maybe it’s what one should order here. The patio is lovely tho. Service was fine.
   

   Dean's Steak & SeafoodRespuesta enviada hace 5 días

   Hi there, Thank you for your feedback. We’re sorry your experience didn’t meet expectations. While our steaks are a guest favorite, we aim to make every dish shine and regret we fell short for you. We're glad you enjoyed the patio and appreciate your kind words about the service. Your input helps us improve, and we’d love the chance to welcome you back and ensure a better dining experience next time. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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6. F

   F JAVIER VIP

   México89 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   La tensión fue muy buena, la comida excelente falló el vino, te lo tenían en la carta, pero no lo tenían físicamente la segunda botella de vino que pedí estaba muy buena!!! al momento de la cuenta, fue un tanto cuento desastroso, no sé si fue el mesero o la persona de la caja, pero se equivocaron. Tuve que materialmente pagar dos cuentas todo lo separaron ahí no estuvo bien, creo que es un error de Restaurante nuevo En general, excelente, muy recomendable
   

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   Dean's Steak & SeafoodRespuesta enviada hace 7 días

   Hola, Gracias por visitarnos en Dean's Steak & Seafood. Me alegra saber que disfrutaron del ambiente y la comida, pero lamento sinceramente los inconvenientes con el vino y la cuenta. No hay excusas; solo una disculpa honesta y el compromiso de mejorar. Ya compartí sus comentarios con nuestro equipo, incluido Andrés, y estamos trabajando en corregir estos detalles. Si pudiera compartir los datos de su reservación, nos ayudaría a dar el seguimiento correcto. Me encantaría tener la oportunidad de compensarlo. Puede contactarme por correo, teléfono o respondiendo este mensaje. Gracias de nuevo, Don Thompson, Gerente General Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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7. J

   Jonathan VIP

   Houston3 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Wonderful visit again to our most frequented spot in SA
   

   Dean's Steak & SeafoodRespuesta enviada hace 7 días

   Hi Jonathan, Thank you so much for being such a loyal guest of Dean’s and for the generous 5-star review—your continued support means the world to us. I’m truly sorry to hear that this visit fell short of your usual experience, especially with the seafood tower and nearby noise. I appreciate your honesty and grace in sharing this privately—it’s exactly the kind of feedback that helps us improve. I’ve already escalated this to our Culinary and Leadership teams, and we’re taking it seriously. I’d love the chance to personally make it right and ensure your next visit is back to the Dean’s standard you know and love. Warm regards, Don Thompson, General Manager Dean’s Steak & Seafood, The Bar at Dean’s, The Study
   

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8. C

   Cynthia

   Denver1 reseña

   5.0

   Comieron en 14 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent service, fantastic food and drinks, clean, comfortable, nice ambiance, best dining experience in years!
   

   Dean's Steak & SeafoodSe respondió el 14 de abril de 2025

   Hi Cynthia, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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9. J

   Janet VIP

   Houston47 reseñas

   5.0

   Comieron en 13 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Patrick was amazing, made great recommendations and was very attentive. The food was so delicious. We had a wonderful experience. I would highly recommend this restaurant.
   

   Dean's Steak & SeafoodSe respondió el 14 de abril de 2025

   Hi Janet, Thanks so much for the great review and for mentioning Patrick and our hostess! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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10. V

    Vishal

    San Antonio1 reseña

    5.0

    Comieron en 12 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Brayden was amazing! Manager that we spoke to was amazing too!
    

    Dean's Steak & SeafoodRespuesta enviada hace 6 días

    Hi Vishal, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
    

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