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Custom House Pub & Restaurant, London,

Custom House Pub & Restaurant

3.5
3.5
16 Reviews
£25 and under
British
272 Victoria Dock Road, London, E16 3BY

About this restaurant

  • Great for craft beers
  • Good for groups
  • Great for brunch
A great place to meet up with friends, family or colleagues. Whether you are celebrating a special occasion, meeting up before going to the 02 or ExCel or just planning a quiet night out this is the pub for you. Relax and unwind in our traditional surroundings. Enjoy good honest food served from our open kitchen and enjoy a tipple from our extensive selection of wines, beers, spirits and soft drinks. A local pub with global guests.

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Unfortunately, this restaurant is not on the OpenTable booking network. To check availability, please contact them directly.

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Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    British, Contemporary British
  • Hours of operation
    Thu–Sat 5:00 pm–9:30 pm
  • Phone number
  • Payment options
    AMEX, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Aina Leon Hounsou
  • Neighborhood
    Canning Town
  • Parking details
    Hotel Parking
  • Public transit
    Custom House for Excel DLR station
  • Additional
    Beer, Cafe, Entertainment, Full Bar, Gluten-free Options, Indoor Fireplace, Outdoor Smoking Area, Takeout, Wheelchair Access, Wine

What 16 people are saying

Custom House Pub & Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

3.5
3.5 based on all time ratings
  • 3.4Food
  • 3.6Service
  • 3Ambience
  • 3.4Value

NoiseEnergetic

16 Reviews
  1. SharonD

    London3 reviews

    2.0

    Dined on February 25, 2020

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2
    Would only recommend because it is attached the to Hotel. Not great value for money, small portions cooked very quickly. No need for constant background loud music, asked to pay gratuity before we had even eaten/been served, as payment is up front.

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  2. None

    London10 reviews

    1.0

    Dined on February 2, 2020

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Worst ever open table restaurant. Ibis owned, not independent as billed, roast beef doorsteps tough as old boots

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  3. DavinaB

    London1 review

    5.0

    Dined on December 20, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent customer service. Excellent food. Got held up in traffic and missed booking but they keep table for us.

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  4. TracyP

    London1 review

    2.0

    Dined on November 12, 2019

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 1
    It was freezing cold. I had to send my rack of ribs back as so tough and couldn't even eat with a steak knife. When i complained and ordered something else they still charged me even though my friend was finished before i got mine. No offer of a discount or free drink or desert!

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  5. chrish

    London1 review

    3.0

    Dined on November 8, 2019

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 1
    Wrong starter initially Online description of venue was local independent pub with locally sourced food Pub was part of Ibis hotel, staff were wearing Ibis uniforms Food appeared to come from Brake Brothers

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  6. TanyaB

    London1 review

    2.0

    Dined on August 30, 2019

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 2
    Poor food porr service not received what I ordered. Then took another 25mins to get what I did order and wasn't good food

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  7. Peter

    Orlando1 review

    1.0

    Dined on August 3, 2019

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    The service was absolutely applauling and the lady behind the bar was the most unhelpful person I have ever met! There was a long delay for 1 out of the 3 meals we ordered and we felt very uncomfortable because we had to constantly chase for items like cuterly and napkins. It was early on a Saturday night and they had ran out of several zitems on the menu and to top it off they had the nerve to charge us 12% service charge 😡

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  8. paulS

    London1 review

    4.0

    Dined on August 2, 2019

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    The best beef pie I have ever eating, The beef was so tender it just melted in your mouth.

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  9. philE

    London6 reviews

    3.0

    Dined on June 14, 2019

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2
    Food was ok, staff could do with smiling, surcharge on food! who ever took the photos for the website needs commending

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  10. AbbieD

    London2 reviews

    3.0

    Dined on April 26, 2019

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3
    We were a large group but we managed to get a quiet corner from the bar which was nice. There’s no table service which is fine. The staff were very friendly and paid attention to their customers. The food was okay. The atmosphere was what you expect from a pub which is nice.

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FAQs

Custom House Pub & Restaurant offers takeout which you can order by calling the restaurant at 020 7474 0011 x3.

Custom House Pub & Restaurant is rated 3.5 stars by 16 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network. To check availability, please contact them directly.

Is this your restaurant?
Claim this listing
Google Map for Custom House Pub & Restaurant

272 Victoria Dock Road, London, E16 3BY

Additional information

  • Neighborhood
    Canning Town
  • Hours of operation
    Thu–Sat 5:00 pm–9:30 pm
  • Price
    £25 and under
  • Cuisines
    British, Contemporary British
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Hotel Parking
  • Public transit
    Custom House for Excel DLR station
  • Payment options
    AMEX, Mastercard, Visa
  • Executive chef
    Aina Leon Hounsou
  • Additional
    Beer, Cafe, Entertainment, Full Bar, Gluten-free Options, Indoor Fireplace, Outdoor Smoking Area, Takeout, Wheelchair Access, Wine
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