Crab House Cancun

Crab House Cancun reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. Y

   Yesenia

   Mexico City3 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Bien y buen servicio de los meseros , servicio rápido
   

   Crab House CancunResponded 6 days ago

   ¡Muchas gracias por tu comentario! Nos alegra saber que tuviste una buena experiencia y que el servicio fue rápido y atento. Nuestro equipo de meseros siempre se esfuerza por brindar lo mejor. ¡Esperamos verte pronto de nuevo!
   

   Is this helpful?

2. T

   Tim VIP

   Des Moines33 reviews

   3.0

   Dined on March 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Diffitently one of the higher priced restaurants that we ate at this year.
   

   Crab House CancunResponded 6 days ago

   Thank you for your feedback! We understand that pricing is an important consideration. While we aim to offer a high-quality dining experience, we also appreciate that it’s a key factor in your overall impression. We’re glad you had the opportunity to experience our menu and hope that the quality of the food and service made it a memorable visit. We look forward to welcoming you back soon!
   

   Is this helpful?

3. T

   Traci VIP

   Denver7 reviews

   4.0

   Dined on March 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great view! Quite pricey for a family of 4 at $500!
   

   Crab House CancunResponded 6 days ago

   Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the food, service, and view. We understand that pricing can be a consideration, and we strive to offer the best quality experience for all our guests. We truly appreciate your feedback and hope to welcome you back for another memorable meal in the future.
   

   Is this helpful?

4. G

   George VIP

   Toronto3 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   Overpriced and mediocre food but very friendly staff
   

   Crab House CancunResponded on April 18, 2025

   Thank you for sharing your feedback. We’re glad our staff made a positive impression with their friendliness. However, we're sorry that the food didn’t meet your expectations and that you found the prices higher than anticipated. We strive to provide both excellent quality and value, and your input is important to us as we continue to improve. We hope you’ll give us another chance in the future to provide a better experience.
   

   Is this helpful?

5. a

   adrienne

   Detroit2 reviews

   4.0

   Dined on March 13, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Food was below average for what we ordered and way overpriced for what we got
   

   Crab House CancunResponded on April 18, 2025

   Thank you for your feedback. We're sorry that the food didn’t meet your expectations and that you found the pricing not reflective of the experience. We aim to offer high-quality meals, and we’ll consider your comments as we continue to improve. We appreciate you sharing your thoughts and hope you’ll give us another opportunity to provide a better experience.
   

   Is this helpful?

6. OT

   OpenTable Diner

   Cancun1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   todo maravilloso; somos clientes continuos y la comida, servicio, todo excelente.
   

   Crab House CancunResponded on March 12, 2025

   ¡Muchísimas gracias por tu lealtad y por compartir tu experiencia! Nos encanta saber que siempre disfrutan de nuestra comida y servicio. Es un placer tener clientes como ustedes, y estamos comprometidos a seguir brindándoles lo mejor en cada visita. ¡Nos vemos pronto para otra experiencia excelente!
   

   Is this helpful?

7. B

   Barry

   Toronto2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a valentines celebration so we spent more than we budgeted for but it was a special night. Very expensive for a casual night out however. Delightful staff who l looked after our needs
   

   Crab House CancunResponded on February 25, 2025

   Thank you for choosing Crab House Cancun for your Valentine’s celebration! We’re delighted that our team made your night special and took great care of you. We understand that a memorable experience can sometimes come with a higher cost, and we truly appreciate you spending such an important evening with us. We hope to welcome you back for another wonderful occasion! Best regards!
   

   Is this helpful?

8. G

   Ginny

   New York City7 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food, service and atmosphere. We highly recommend!
   

   • 
   • 

   Crab House CancunResponded on February 27, 2025

   Thank you for your wonderful review and recommendation! We're delighted you had an excellent experience with our food, service, and atmosphere. It truly means the world to us! Looking forward to welcoming you back for another fantastic meal soon!
   

   Is this helpful?

9. D

   Domonick VIP

   Denver22 reviews

   1.0

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   The worst meal I have ever had in Cancun. The “traditional” Caesar Salad was nothing more than some salad leaves drenched in an awful sauce. The fried Calamari was rubbery and tasteless and the mixed Cerviche was just awful. We called it quits after this and went next door to Fred’s and had a fantastic meal. I would not only never patronize this establishment again but would warn others to stay away. That’s how bad this dinner was. Sorry to be so blunt but it was this bad.
   

   Is this helpful?

10. T

    Tammy

    Vancouver6 reviews

    5.0

    Dined on January 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service and food were some of the best we have experienced in Cancun. Will be back
    

    • 

    Crab House CancunResponded on February 27, 2025

    Thank you for your kind words! We're thrilled you had one of the best dining experiences in Cancun with us. We truly appreciate your support and can’t wait to welcome you back for another unforgettable meal!
    

    Is this helpful?