- Overall 1
- Food 2
- Service 2
- Ambience 3
I’ve given this venue a couple of chances, but unfortunately, the experience hasn’t improved. The service was quite slow considering the number of guests dining, and the bar consistently struggles to get orders right.
Our table ordered drinks with our meals, and when some of us later went to the bar to get more, we were told they’d bring them to our table instead—only to receive the wrong drinks. The food itself wasn’t terrible, but it could definitely use more flavour.
The most frustrating part of the visit was finding out at the bar that we couldn’t split the bill. There was no signage or notice on the menu to indicate this, at least none that we could see. Additionally, the surcharge on the final bill came as a surprise; it would have been better if this had been mentioned upfront.
On a positive note, the staff were friendly and the venue itself has a nice atmosphere—it just needs some attention to service and communication details.
core restaurant and barResponded on April 18, 2025Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience did not meet expectations, despite giving us more than one chance — we truly value your support.
We would like to clarify that both the card surcharge and no split bills policies are noted on our menu, though we understand these can sometimes be missed, and we’ll take your feedback on board to review how we can make this clearer for our guests.
We also sincerely apologise for the mistakes with your drinks. This is certainly not the standard we aim for, and your comments will be addressed so we can improve our service.
We’re glad to hear you appreciated the friendly staff and the atmosphere, and we hope we’ll have the opportunity to welcome you back for a better experience in the future.
