Cafe Normandie at The Higgins

Cafe Normandie at The Higgins reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tocoma

   Houston1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I recently celebrated our anniversary with dinner at Café Normandie inside the beautiful Higgins Hotel in New Orleans and it was nothing short of epic, thanks to the incredible hospitality of the restaurant manager, Avery. From the start, the ambiance was lovely, and our waiter was friendly and attentive. We’re both big foodies (my husband is a chef), so we were excited to try the menu. The shrimp pasta looked amazing, but unfortunately, it didn’t quite hit the mark for us flavor-wise. We shared our thoughts with our server, who passed them along to Avery—and that’s when the experience went from good to unforgettable. Avery personally came to our table, listened to our concerns, and then went ABOVE AND BEYOND to turn the night around. He asked my husband what flavors he liked and then had the chef customize a meal just for him. And let me tell you it was absolutely phenomenal. The care, creativity, and attention to detail made us feel like VIPs, even though we weren’t expecting anything special. I ordered the redfish over spinach, and it was nothing short of mouthwatering. Perfectly seasoned, beautifully presented, and cooked to perfection. Avery turned what could’ve been a disappointing dish into a dining experience we’ll never forget. He embodies the very best of customer service, hospitality, and leadership. Higgins Hotel and Café Normandie, you have a star on your team!
   

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   Cafe Normandie at The HigginsResponded 4 days ago

   Dear Tocoma, Ensuring that our guests have a stellar experience is of great importance to us, so we are overjoyed that Avery's exceptional hospitality enhanced your anniversary dinner. We cannot thank you enough for your outstanding review, and we hope to have you and your husband under our roof once again. All the best!
   

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2. J

   Jerry

   New Orleans1 review

   4.0

   Dined on April 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our experience was late lunch. The servers seemed "disoriented", but there were only a few other diners. I ordered a draft beer that had something floating in it. I did receive another brand complimentary. The food was good and presented well. I would give them another chance.
   

   Cafe Normandie at The HigginsResponded on April 14, 2025

   Dear Jerry, Thank you for giving us a try and for your thoughtful feedback. We’re glad you enjoyed our delicious food offerings and presentation, though we regret the initial missteps with service and your drink. Your patience is appreciated, and we look forward to exceeding your expectations in the future.
   

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3. B

   BONNIE

   Coastal Georgia1 review

   5.0

   Dined on March 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was excellent and the ambiance perfect for an enjoyable breakfast.
   

   Cafe Normandie at The HigginsResponded on March 30, 2025

   Dear Bonnie, It was a pleasure having you dine with us, and we appreciate your kind words about our delicious cuisine and exceptional ambiance. Thank you for visiting Cafe Normandie, and we look forward to welcoming you back again soon for another memorable experience.
   

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4. B

   Bruce

   New Orleans5 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A rare find elegant surroundings, clean, friendly staff excellent food highly recommended. As a local it is always a treat to find a new restaurant especially one that is very well done.
   

   Cafe Normandie at The HigginsResponded on April 11, 2025

   Dear Bruce, Thank you for your wonderful review! We're honored to be considered a hidden gem and truly appreciate your kind words about our elegant atmosphere, friendly team, and delicious food. As a local, your recommendation means the world to us, and we look forward to welcoming you back to Cafe Normandie for many more memorable visits.
   

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5. J

   Jeanne VIP

   Portland63 reviews

   3.0

   Dined on March 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The service was good by the server, but our dietary needs clearly posed a problem for the chain of kitchen to table.
   

   Cafe Normandie at The HigginsResponded on March 16, 2025

   Dear Jeanne, We appreciate your feedback and are happy to hear our team's service made a positive impact. However, we strive to ensure every guest has a seamless dining experience, and we’ll be reviewing our processes as we work to improve. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
   

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6. a

   april VIP

   Chicago5 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing! Our review was for another venue and it got put into here. Computer glitch!!
   

   Cafe Normandie at The HigginsResponded on March 16, 2025

   Dear April, We're sorry to hear about your experience. This is not the level of service we aim to provide, and we appreciate your feedback. We will be addressing this with our team to ensure everything is as it should be, and we hope to have the opportunity to better serve you in the future.
   

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7. J

   John

   Cincinnati2 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We dined on Valentines Day and had a nice meal. They had a pre fixe 4-course menu, where each course selection was made up of a couple of dishes from their dinner menu. The good: Our 1st course (salted beet and goat cheese salad), and 2nd course (crispy gulf oysters) were amazingly good. The main course (6oz beef tenderloin) was ok - we were getting full at that point, but it didn’t wow us like the first 2 dishes. Dessert (which we took to go and enjoyed it the next evening) was a special lemon meringue pie - really quite good! So overall a nice meal. And it was also a pretty good deal - the pre fixe pricing for those 4 courses was definitely less than if we had ordered that off the menu. (Although, chances are also that we would not have ordered all 4 courses.) Also good - the staff seemed to be attentive to the customers and even brought a beautiful rose for my spouse at the end of dinner. And the space is grand and elegant to be in. I think that dinner service is relatively new for this restaurant. Generally just watching things around us, it has the feel of a place still figuring out their way. A few folks around us had issues; but I did observe the staff working hard to remedy or compensate for it. I would also say that it was a surprise (not advertised anywhere we could see) about the pre fixe menu. I do think we saw at least one party not stay, once they learned that. So - probably better to announce that vs catching people off guard. We enjoyed the food, but it was more food (and we spent more) than we were intending. Overall a pretty good experience.
   

   Cafe Normandie at The HigginsResponded on February 19, 2025

   Dear John, Thank you so much for dining with us at Cafe Normandie and for your thoughtful review! We're thrilled you enjoyed our salad, oysters, and dessert, and we truly appreciate you recognizing our team's dedication to providing an exceptional dining experience for everyone. Rest assured, your feedback regarding the main course and your suggestions for improvement are valued, as we're always working to make improvements. It was a pleasure having you here, and we hope to welcome you back the next time your travels bring you to New Orleans.
   

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8. G

   Gavin VIP

   Los Angeles35 reviews

   3.0

   Dined on February 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I definitely would not suggest again. The service and food was certainly not up to par for New Orleans
   

   Cafe Normandie at The HigginsResponded on February 11, 2025

   Dear Gavin, We take pride in our New Orleans-inspired French cuisine, so we're sorry to hear we did not meet your expectations. We appreciate your feedback and will utilize your comments to improve our service and offerings. We hope for the opportunity to provide a better experience in the future.
   

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9. S

   Steve and Edie

   San Antonio4 reviews

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food! Hot and fresh and incredibly delicious!
   

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10. S

    Steve and Edie

    San Antonio4 reviews

    5.0

    Dined on January 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such great food! We ended up eating some breakfasts and dinners here and were never disappointed! The food was served hot and fresh and so delicious!
    

    Cafe Normandie at The HigginsResponded on January 8, 2025

    Dear Steve & Edie, Thank you for dining with us! We're thrilled you thoroughly enjoyed our delicious offerings, and we appreciate you giving us a perfect rating. It would be our pleasure to welcome you back anytime.
    

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