Burley Manor

Reseñas de Burley Manor de comensales del restaurante. Basadas en valoraciones recientes.

1. KB

   KateB

   Yorkshire1 reseña

   3.0

   Comieron en 6 de enero de 2024

   1. Global 3
   2. Comida 5
   3. Servicio 2
   4. Ambiente 3

   The food was fantastic, cannot fault it at all. Fresh, great quality food. The service was not what was expected of a high end establishment due to the lack of staff available at any time. We were waiting for help a few times; firstly to ask to move tables as the window was broken and it was very cold for us, and secondly to pay the bill. We were waiting for quite a while. The fire alarm went off too. I understand this out of anyone's control, and I'm glad they work however, the staff told us to stay where we were due to it being set off by steam from a shower. It was very loud for about 10 minutes and the staff thought it was funny. Just seemed a little unprofessional. We also noticed a couple were waiting for their main meal for over 30 minutes and everyone at my table were becoming uncomfortable due to how rightly annoyed the elderly couple were becoming. I just feel the price we paid at the venue and the marketing prior to arrival suggests it's a high end venue and our expectations did not reflect our experience. It was a shame because the venue is beautiful, the staff were friendly when they were available and as mentioned the food was fantastic. It was also a shame as it was a birthday celebration and it tainted the evening for us.
   

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2. AT

   AnneT

   Hampshire2 reseñas

   4.0

   Comieron en 1 de enero de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   Delicious food for a New Year's Day lunch, but service was slow/leisurely
   

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3. SM

   SharonM

   Dorset11 reseñas

   2.0

   Comieron en 31 de diciembre de 2023

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   No real atmosphere very expensive . Bar waiter has very dirty trousers on . Sweet bought to table by waitess it was completely the wrong dessert . The dessert was still a little frozen .
   

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4. ME

   MarcE

   Hampshire1 reseña

   2.0

   Comieron en 27 de diciembre de 2023

   1. Global 2
   2. Comida 1
   3. Servicio 2
   4. Ambiente 4

   A beautiful setting. The grounds, buildings and furniture were all stunning. The food was dreadful. Not fully cooked and what was cooked was cold. The menue reads very well, but they just couldn't transfer that to the plate. Several elements of the meal were inedible. There were four of us who all felt the same. It was very quiet and the service was still very slow and the waitress had no idea of what was being served. It seemed like it was her first day. The price was very high and if you want return custom at those prices then the food needs to be vastly improved.
   

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5. KJ

   KerryJ

   Hampshire1 reseña

   4.0

   Comieron en 9 de diciembre de 2023

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   A nice relaxing afternoon for lunch. Staff are friendly and helpful and the food was tasty.
   

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6. PK

   PippaK

   Dorset1 reseña

   2.0

   Comieron en 9 de diciembre de 2023

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Poor. Limited lunch menu, told us 20 minutes after ordering that 2 of our tables choices weren’t available. Food arrived an hour later and 1 dish was the wrong dish. When we tried to explain this we were told it was the right dish and we were wrong. We weren’t and referred the staff to the menu. Still told we were wrong. I explained again as we talked through the menu description and explained I would not be paying for this dish (which was left untouched as the person did not eat what had been brought as their lunch). No apology. Server was rude. My husbands birthday but this was not acknowledged. When the bill arrived a service charge had been added which I requested was removed - this happened. In summary - limited choices, some of which were not available. Very long delay between ordering and food arriving. Food order was wrong as per menu description but serving staff argued I was wrong, they were right, poor service. They had the chance to correct this with an acceptance and an apology but they refused. Do not go!
   

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7. e

   elainem

   Dorset1 reseña

   1.0

   Comieron en 7 de diciembre de 2023

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Appalling Shown into Restaurant via Bar No explanation given When asked told decorating ! No apologies Half the lounge closed off Offered burgers fish and chips a vegetarian Complained had book Festive Menu not on was told Had telephone menu weeks before to confirm this Left Restaurant no apologies Did manage to get receptionist to book us into Kitchen Chewton
   

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8. OT

   Comensal de OpenTable

   Orlando1 reseña

   3.0

   Comieron en 1 de diciembre de 2023

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 5

   The menu was disappointing, very summery not hot dessert, and the château Brianne was accompanied by chips and salad. The breath of the menu was exceptionally disappointing.
   

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9. GM

   GloriaM

   Londres3 reseñas

   4.0

   Comieron en 19 de noviembre de 2023

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Very nice venue with a lovely dining room and good food.
   

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10. CC

    ClaireC

    Hampshire20 reseñas

    1.0

    Comieron en 18 de noviembre de 2023

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 3

    The worst dining experience I’ve had in many years. Empty restaurant but still the food took almost an hour to arrive, then was awful and left uneaten. Staff didn’t have a clue what they were doing and when we went to pay to split the bill seemed like the hardest thing in the world. Beautiful location. Lovely building. Terrible restaurant.
    

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