Buffalos - Palmetto Bluff

Buffalos - Palmetto Bluff reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   juliet VIP

   New York City3 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   So disappointing, this was one of our favorites in the past. Food and service were not good.
   

   Buffalos - Palmetto BluffResponded 7 days ago

   Juliet, We're really sorry to hear about your experience at Buffalos - Palmetto Bluff. We strive to provide our guests with the best food and service, and it's disheartening to know that we didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve. We hope you'll give us another chance in the future to show you the quality Buffalos is known for. Polina Campbell Buffalos General Manager
   

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2. C

   Christina VIP

   Chicago4 reviews

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our experience at Buffalo's continues to deteriorate each time we visit. On our most recent visit, April 12 we experienced problems with every aspect of our evening, from reservations, to slow service and inaccurate food and drink orders. When our drink order was delivered and we realized it was wrong, the manager came to our table and tried to re-serve us the same incorrect drink that had already been returned and tasted. Two beef entrees were ordered medium rare but came out medium well. They were sent back, and even the second serving was medium well - not even close to our preferred temperature. It was tough and flavorless. The chicken entree was dry and overcooked. Our daughter ordered grilled cheese and was brought chicken tenders. We have had high hopes for this restaurant since they renovated, and even thought that having the Montage hotel take over operations would result in a boost in service and quality. Instead, the menu is very basic and uninviting, and the service continues to disappoint. We will not be returning and instead will choose to dine at other restaurants on property.
   

   Buffalos - Palmetto BluffResponded on April 17, 2025

   Christina, We're truly sorry for your recent experience at Buffalos. We sincerely apologize for the issues you encountered, from the food to the service. We appreciate your feedback and it's important to us. We'll address these concerns and work on improving our service and food quality. We hope for another chance to provide you with the quality experience you've come to expect from us. Polina Campbell Restaurant General Manager
   

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3. P

   Patrick VIP

   Philadelphia3 reviews

   2.0

   Dined on April 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Really a bit of a mess...service, food, drinks...all of it.
   

   Buffalos - Palmetto BluffResponded on April 7, 2025

   Thanks for the feedback, Patrick. We're sorry to hear that your experience at Buffalos - Palmetto Bluff didn't meet your expectations. We take your comments about our service, food, and drinks very seriously and will use them to improve. We hope to have the opportunity to serve you better in the future. Polina Campbell Restaurant General Manager
   

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4. J

   Jeffery VIP

   San Francisco16 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent varied menu. One of the best for dinner. Food was delicious and service was wonderful.
   

   Buffalos - Palmetto BluffResponded on April 7, 2025

   Hi Jeffery, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our varied menu and found it to be one of the best for dinner. It's great to know that our food and service met your expectations. We strive to provide a wonderful dining experience for all our guests at Buffalos. Polina Campbell Buffalos General Manager
   

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5. R

   Reed

   Washington DC13 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were lucky to have Jordan as a waiter and Ariel and Luke as servers. Such a great team. The food was awesome (wife had salmon and I had the flat iron steak). Not as fancy as River House, which we appreciated. More casual and laid back. I selected the Carrot Cake for dessert. It was outstanding!
   

   Buffalos - Palmetto BluffResponded on April 7, 2025

   Thanks for the feedback, Reed! We're thrilled to hear that you enjoyed your meal and found our team to be great. We strive to provide an excellent dining experience and it sounds like we hit the mark for you. We're glad you enjoyed the flatiron steak and especially the carrot cake. We hope to serve you again soon at Buffalos - Palmetto Bluff. Polina Campbell Buffalos General Manager
   

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6. B

   Barbara

   Chicago37 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was wonderful. I have already book another reservation.
   

   Buffalos - Palmetto BluffResponded on April 10, 2025

   Barbara, Thanks for the great review! We're thrilled you had a positive experience and appreciate you taking the time to share your feedback. We'll continue to work hard to exceed expectations Polina Campbell Buffalos General Manager
   

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7. D

   David

   Coastal Georgia11 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had brunch on the screened porch. Our fabulous waitress has been our server dozens of times through the years. She is always pleasant, personable and has great recommendations! I had the delicious veggie burger with the awesome sweet potato fries. My sister had the tasty tuna melt which she loved and my BOL had the ribs which he described as “perfect”! Good food and majestic scenery…excellent!
   

   Buffalos - Palmetto BluffResponded on March 29, 2025

   David, Thank you so much for your kind words. We’re so pleased to hear that you enjoyed Buffalos. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Looking forward to seeing you again! Polina Campbell Buffalos General Manager
   

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8. v

   victoria VIP

   Richmond7 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff and service excellent. Delicious meal of slow roasted prime rib and homemade carrot cake. Highly recommend.
   

   Buffalos - Palmetto BluffResponded on April 7, 2025

   Thanks for visiting us, Victoria! We're thrilled to hear that you enjoyed our slow-roasted prime rib and homemade carrot cake. Your high recommendation means a lot to us. We always strive to provide excellent service and delicious meals at Buffalos - Palmetto Bluff. We look forward to serving you again soon. Polina Campbell Buffalos General Manager
   

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9. OT

   OpenTable Diner

   San Francisco5 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great changes to the menu. First time in a while that I saw multiple things I wanted to try!
   

   Buffalos - Palmetto BluffResponded on March 20, 2025

   Thank you so much for your kind words! We’re thrilled to hear that you enjoyed Buffalos. Your feedback means a lot to us and helps us continue to improve. We look forward to serving you again soon! Polina Campbell General Manager Buffalos
   

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10. C

    Cathy

    Charleston12 reviews

    4.0

    Dined on March 13, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Food was very good and our server couldn’t have been sweeter!
    

    Buffalos - Palmetto BluffResponded on March 16, 2025

    Cathy, Thank you for your wonderful review! We’re delighted to know that you loved Buffalos. Our team works hard to ensure Buffalos meets your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back! Polina Campbell Buffalos General Manager
    

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