Brooklyn Lantern at The Box House Hotel

Reseñas de Brooklyn Lantern at The Box House Hotel de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Nueva York1 reseña

   1.0

   Comieron en 23 de junio de 2018

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   Server was awful. I've never experienced anything like this or her in any country (I've traveled internationally, extensively my whole life), let alone any restaurant in NYC. She made a huge scene while taking my order because she somehow didn't know and couldn't read and/or comprehend her own restaurant's menu items... The item required a choice of sausage or avocado, among other options, and an option to add an additional item for extra cost, which I did (steak)... She kept insisting that because I added the steak, the required choice item in the menu item was no longer applicable (I had attempted to choose the avocado). I tried explaining their own menu to her and thought she finally got it... And then she comes back out about 10 mins later, after all the orders were placed and says, "See? You were wrong! It's an additional charge for steak!"... Baffled by this, I explained that that was not the issue (of course the steak was an additional charge), but that she had insisted that it nullified the base menu choice of the avocado which it clearly did not. She then looked confused again, but said ok and went back... Of course, the other dishes came out first, with no cutlery to be seen. We asked for cutlery and she made a "ugh" sound... Did she expect us to eat steak and eggs with our hands?... She then comes back with a handful of forks and knives and just tosses them onto the middle of the table. It startled all of us (as of course there was a loud clanking noise as they landed on the table). We were all in shock at that point and half the table wanted to just get up and leave... After discussion, we decided to stay and eat our meal in silence and just leave and NEVER EVER come back. Oh, and of course, my dish comes out after most of the table is over half done eating and surprise, surprise, no avocado!... AVOID THIS PLACE AT ALL COSTS! (We left after paying the bill and a normal tip, which she seemed surprised by - I believe 99% of people would not have)
   

   ¿Te fue útil?

2. JM

   JoelleM

   Detroit1 reseña

   1.0

   Comieron en 29 de octubre de 2017

   1. Global 1
   2. Comida 4
   3. Servicio 1
   4. Ambiente 4

   Our food took over an hour (we ordered 3 omelettes) and then our umbrellas were stolen. It would have been nice to have received a discount or something for the delay and the inconvenience.
   

   A 2 personas les resultó útil