Bristol Bar & Grille - Downtown

Bristol Bar & Grille - Downtown reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Don

   Louisville15 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Our service was good and the food was delicious. The only negative thing I can say is that when we ordered coffee after our meal, the coffee brought out to us was cold . Our waitress brought us another cup of coffee and it was just barely warm . When I order coffee , I expect it to be hot. Would I return to this restaurant ? Yes I would.
   

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2. R

   Robert VIP

   Louisville119 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Busy night, but Mariah did a good job providing a pleasant dining experience. Quick and attentive for the appetizers of the green chili wontons, salads, entrees of the Bolognese pasta, and dessert. Good portions.
   

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3. J

   Joy VIP

   Louisville71 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service. We always feel welcomed! Great place to go before the theater.
   

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4. j

   julie VIP

   Louisville30 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a bit curious why we had to take a 4:30 reservation time prior to seeing the Broadway Series play at the Center. Play is at 7 and we usually do 5, although it’s sometime hurried because restaurant is packed. Last night, with 4:30 reservation, we were never rushed, but sprprisigky the place was NOT crowded! There were many open tables at 5 and 5:30. Just curious We had a lovely dinner and very accommodating server named Savannah!
   

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5. E

   Eldora VIP

   Louisville4 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Our steaks had to be returned. The shrimp appetizer was burnt. The pasta dish was great. Other than that, it was not a good experience.
   

   Bristol Bar & Grille - DowntownResponded 3 days ago

   Thank you for sharing your feedback. We sincerely apologize for the issues with your steaks and shrimp appetizer. That’s definitely not the experience we aim to provide. We're glad to hear the pasta dish was a hit, though! We’ll be addressing these concerns with the kitchen to ensure better consistency moving forward. We truly appreciate your feedback and hope you'll give us another chance to make it right.
   

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6. N

   Nathan

   Louisville1 review

   3.0

   Dined on April 18, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   A long-time Louisville favorite that just isn’t what it used to be. The Linguine Pietro I ordered turned out to be spaghetti, with an over abundance of capers and too few tomatoes. My companion seemed to enjoy the Hot Brown he had. The “Home Baked Dessert” we ordered turned out to be a packaged pie, overheated in a microwave. The server did her best, but we waited for plates while our appetizer sat on the table, and ran out of silverware before dessert. The staff were nice and friendly, though. I have a fondness for The Bristol, but that may be nostalgia from our meal there with family and friends the day after our wedding thirty years ago. I do wish new life could be breathed into it so it could be my favorite restaurant again.
   

   Bristol Bar & Grille - DowntownResponded 3 days ago

   Thank you for sharing your thoughts. We truly appreciate your long-time support of The Bristol and apologize that your recent experience didn’t meet our usual standards. We’ll investigate the mix-up with the Linguine Pietro and ensure the dessert issue is addressed. We take pride in offering exclusively homemade desserts. We've made an exception for Kern’s Kitchen Derby pie, which we’ve partnered with in honor of Alan Rupp. We’ll also review the timing and silverware situation to avoid future issues. Your feedback is invaluable, and we’re working hard to bring new life to the Bristol. We hope to have the opportunity to exceed your expectations on your next visit.
   

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7. D

   Debbie

   Louisville1 review

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can't go wrong with the green chili wontons and there's a reason linguine pietro has been on the menu forever...Great food and service
   

   Bristol Bar & Grille - DowntownResponded 3 days ago

   Thank you for the great review! We’re so glad you enjoyed the green chili wontons and Linguine Pietro—two of our longtime favorites! We appreciate your kind words about the food and service, and we look forward to having you back soon!
   

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8. J

   James

   Louisville2 reviews

   3.0

   Dined on April 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The crab cakes were mushy, the broccoli was only 1/3 cooked, and neither wa served warm
   

   Bristol Bar & Grille - DowntownResponded 3 days ago

   Thank you for your feedback. We’re really sorry to hear about the issues with your crab cakes and broccoli. This is certainly not the experience we aim to provide, and we’ll be addressing these concerns with the kitchen to ensure better quality and consistency moving forward. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide you with a better experience.
   

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9. D

   Deborah

   Louisville1 review

   3.0

   Dined on April 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Disappointing, compared to previous experiences with the Bristol Retaurants.
   

   Bristol Bar & Grille - DowntownResponded 3 days ago

   We’re sorry to hear your recent experience didn’t measure up to your past visits. We truly value your feedback and will work to address the issues you encountered. We hope you’ll give us another chance to deliver the quality and experience you’ve come to expect from the Bristol.
   

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10. b

    bess VIP

    Louisville2 reviews

    2.0

    Dined on April 16, 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1

    The Bristol has deteriorated over the years. The quality of the food is just not good enough for such an important location across from Ky Center. Also the interior needs a serious renovation. I shall not return.
    

    Bristol Bar & Grille - DowntownResponded 3 days ago

    Thank you for your feedback, and we’re truly sorry to hear about your disappointing experience. We take your comments seriously and will review both the quality of the food and the interior to ensure we are providing the best possible experience for our guests. We deeply appreciate your support over the years and regret that we didn’t meet your expectations this time. We hope you might reconsider in the future and give us another chance to improve.
    

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