BJ's Restaurant & Brewhouse - Sunset Valley

Reseñas de BJ's Restaurant & Brewhouse - Sunset Valley de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Katie VIP

   Austin48 reseñas

   4.0

   Comieron en 28 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Seated quickly after arrival, food came on time and was accurate, asked for refills for tea but never got it
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 29 de marzo de 2025

   Thanks for your feedback, Katie! We're glad you enjoyed your meal and prompt seating. We apologize for the missed tea refills and will work on improving our service. Your experience matters to us, and we appreciate you bringing this to our attention!
   

   ¿Te fue útil?

2. M

   Michael VIP

   Nueva York15 reseñas

   5.0

   Comieron en 6 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   It’s all good……………………………………………………………………………………………..
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 7 de febrero de 2025

   Thanks for the awesome feedback, Michael! We’re thrilled to hear you’re enjoying everything. Your support means a lot to us, and we look forward to bringing you more great experiences in the future!
   

   ¿Te fue útil?

3. K

   Katie VIP

   Austin48 reseñas

   3.0

   Comieron en 2 de febrero de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Reservation was 25 minutes late, had to go back to hostess to make sure what was going on, finally got seated at bar area on high top table
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 3 de febrero de 2025

   Katie, we appreciate your feedback and apologize for the delay in your reservation. We understand how frustrating that can be and are working to improve our seating process. Thank you for your patience, and we hope to provide you with a better experience next time.
   

   ¿Te fue útil?

4. M

   Michael

   Austin289 reseñas

   5.0

   Comieron en 6 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   A very nice casual restaurant with an extensive menu. Several television screens throughout and excellent service. We had six family members this time and everyone was very pleased with their meals. Extensive craft beer list, great burgers and my wife really liked her salmon dinner. Signature "Pizookie" dessert is a great ending to the meal. Also, great fish and chips.
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 7 de diciembre de 2024

   Thanks for the fantastic review, Michael! We’re thrilled to hear that you and your family enjoyed the menu and our craft beer selection. It's great to know the Pizookie was a hit too! We appreciate your support and look forward to welcoming you back soon.
   

   ¿Te fue útil?

5. M

   Melissa

   Austin1 reseña

   5.0

   Comieron en 2 de noviembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our waiter was the best! We had a great time!
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 3 de noviembre de 2024

   Thanks for the fantastic feedback, Melissa! We're thrilled to hear you had a great time and that our waiter made a positive impact. We look forward to welcoming you back for another enjoyable experience!
   

   ¿Te fue útil?

6. M

   Mary

   Austin1 reseña

   3.0

   Comieron en 16 de agosto de 2024

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 4

   Made an Open Table reservation on a Monday for 10 people for that Friday at 11am. With a nearly empty restaurant, we had one server. Drinks were ordered. Drinks were delivered. Food order was placed. Drinks were refilled twice before food was served. Server had to make 3 trips to serve the whole table food. First set of food was rapidly cooling by the time last set was served. For a party this large, with advance warning, I would have expected better backup by management for our server.
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 17 de agosto de 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sunset Valley restaurant.
   

   ¿Te fue útil?

7. OT

   Comensal de OpenTable VIP

   San Diego1 reseña

   2.0

   Comieron en 28 de julio de 2024

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 3

   Upon arrival no hostess greeted us for 6-minuites Staff looked busy and avoided eye contact. Upon sitting down waiter did not come for 5-minutes. BJ's used to be a preferred restaurant for us. What used to be a name brand in restaurants appears to be affected by the low motivation staff exhibits in upholding the restaurant's name.
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 30 de julio de 2024

   We are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

   ¿Te fue útil?

8. CB

   CindyB VIP

   Dallas2 reseñas

   3.0

   Comieron en 30 de mayo de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   Our server was new. Nobody shadowed him. Our orders were either late or wrong. We were celebrating my Nephew's graduation and his food didn't come until it was time to leave. We complained a couple of times but only received half hearted explanations and weak apologies. They took off food orders that were wrong or late. I know it's hard to get good help these days. But the restaurant wasn't very busy so I'm not sure of why the service was so poor.
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 3 de junio de 2024

   We are sorry to read your recent experience with us was not up to par, Cindy. We will work with our team to make sure this does not happen again.
   

   ¿Te fue útil?

9. DS

   DrSchellPhD

   Austin35 reseñas

   4.0

   Comieron en 28 de mayo de 2024

   1. Global 4
   2. Comida 3
   3. Servicio 4
   4. Ambiente 4

   Some food was great, and some was awful. BJ's is usually good. Bad food was a surprise, and they took the item off the bill.
   

   BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 30 de mayo de 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

   ¿Te fue útil?

10. G

    Gigi

    Austin1 reseña

    1.0

    Comieron en 11 de febrero de 2024

    1. Global 1
    2. Comida 1
    3. Servicio 3
    4. Ambiente 1

    Salmon tasted expired, couldn’t finish it. Salad was swimming in vinaigrette, way too much, Dinner for 2 without alcohol cost almost $70, NOT WORTH IT!
    

    BJ's Restaurant & Brewhouse - Sunset ValleySe respondió el 12 de febrero de 2024

    Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sunset Valley restaurant. Please allow us a few days to get back to you. Thank you for your review.
    

    ¿Te fue útil?