Ben Franklin's Taproom and Grille

Ben Franklin's Taproom and Grille reviews from people who’ve dined at this restaurant. Based on recent rating.

1. C

   Christine

   Pittsburgh1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   You took our reservation sent a confirmation and then called with less than 24 hrs and informed us that you were closed. Even though we had the reservation for a week
   

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2. H

   Hannah

   Pittsburgh1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing restaurant to dine with. We were greeted by the kind hostess, Madi, upon arrival and she was able to seat us right away. Then we had Patty as our server who is an absolute sweetheart and very knowledgeable of the menu, and she was even training Jasmine who also did a fantastic job and has natural customer service skills! The pace of service and the time it took it for our food to come out was perfect for the occasion, and not to mention was all delicious and exceeded expectations. Both of the managers on staff even came over at separate times to check on us. Overall, wonderful staff and service with absolutely delicious food, what more could one ask for!
   

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3. H

   Helen

   Pittsburgh1 review

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We take a group every month, 2pm, service and food always excellent, no rush, easy parking, good atmosphere, out before the dinner rush, highly recommend
   

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4. J

   Julie

   Pittsburgh1 review

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and dessert was great. We sat on the patio which is enclosed and heated. Appetizers and food did take some time to come out but they were busy.
   

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5. L

   Lisa

   Cleveland1 review

   5.0

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy going to Ben Franklin’s! The atmosphere is great for a family with an 8 year old and the staff are all so nice and accommodating! Food is always on point and there is a great variety for whatever you are in the mood for! One of our favorite places to go to!
   

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6. R

   Rebecca

   Cleveland13 reviews

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. We went on a romantic getaway to New Castle and loved being there.
   

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7. M

   Mark VIP

   Pittsburgh5 reviews

   5.0

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food always great We eat at Ben Franklin’s frequently
   

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8. R

   Renee

   Pittsburgh1 review

   5.0

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service, drinks, and food! We will return!!
   

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9. G

   Gary

   Pittsburgh5 reviews

   5.0

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was great. We had a reservation and were seated timely. Hannah provided good service and recommendations. We would definitely go back but it was obvious patrons were intoxicated and not asked to quiet down. Even with all the signage stating if you appear intoxicated you will not be served. The bar was loud and obnoxious. Other than the bar issue all was above par.
   

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10. B

    Bobbi

    Pittsburgh2 reviews

    4.0

    Dined on September 20, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Upon arrival, we checked in and was told we had a 30 minute wait even though we had reservations. Then I conveyed my concern about why having a reservation and was then sat within 3 minutes.
    

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