Palm Court Restaurant - Arlington Heights

Palm Court Restaurant - Arlington Heights reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   S VIP

   Chicago28 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We celebrated My mom's birthday here The food was delicious Our server Nancy was very friendly and attentive They brought ice cream with a sparkler in it for dessert for us, which was very good.
   

   Palm Court Restaurant - Arlington HeightsResponded today

   Hi S - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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2. D

   Debbie

   Chicago14 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Easter Sunday 2:30 reservation. Wasn’t that crowded. Had requested to sit in main dining room. When our party of 4 was headed to the Fireplace Room, I told host we requested main dining room. He didn’t seem to care only to say it is completely full. Didn’t ask if we wanted to wait for a table there. We understand it’s a holiday, but never had a problem with that request before when it was way more crowded. The reason we don’t like the back room is because you can’t hear one another. Mainly big parties in there. Our party of 4 was seated at a 6 top…which we needed to shout across table to hear one another. But our server, Athena and partner were great. Wonderful, efficient service. Shrimp cocktail wasn’t great…small shrimp and tough. 3 of our party had Halibut which was delicious. One had prime rib which was so so. Went to bar for a nightcap and always a pleasure in there. One major complaint is the ladies restroom. Really needs updating. The middle stall the lock doesn’t work. One lady had to hold door close for another lady. Then lady said there’s no toilet paper. So lady holding door had to go get some while lady inside had to hold the door close. I was in that stall earlier and had same issue with lock. This is really unacceptable for a restaurant like Palm Court.
   

   Palm Court Restaurant - Arlington HeightsResponded 5 days ago

   Hi Debbie - Thank you for your feedback. We apologize for the seating issue and understand your preference for the main dining room. We strive to accommodate requests, but, it is especially difficult during busy holidays. We hope you enjoyed our newly remodeling fireplace room. Regarding the shrimp cocktail, we use U12 shrimp, which are among the largest available, and typically receive rave reviews. Both the ladies and gentlemen’s restrooms have been remodeled within the last month. We’ve scheduled a repairman to fix the lock and ensure all facilities are up to standard. Due to the busy holiday we often run out of toilet paper quickly. We appreciate your understanding and look forward to serving you again. Warmest Regards, Sarah Theodossopoulos
   

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3. L

   Lesley

   Chicago3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Service was good. Food not so much. Prime rib had a huge chunk of fat on it and was also tough. Was sharing the meal and they just brought a plate and had us try to cut. Lamb was also tough. Not a great experience for the $$
   

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4. D

   Dan

   Atlanta3 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Avoid this place. The parking lot is a lawsuit waiting to happen, potholes everywhere. The waitress we had looked and acted ragged and miserable. The Food god awful.. The steak came out raw and I asked for well-done. Our miserable waitress brought it back to the kitchen and when it came back a minute later it looked piping hot as if it was microwaved.. the one bite I had was disgusting.. both my wife and mother said they needed a chainsaw to get through their steaks. This place will close its doors with this kind of product.. never again!
   

   Palm Court Restaurant - Arlington HeightsResponded 6 days ago

   Hi Dan - Thank you for your feedback. We take all comments seriously. We pride ourselves on serving prime steaks and strive for excellence in both food and service. We have not received similar complaints regarding our steaks. We hope you’ll consider giving us another chance in the future. Wishing you and your family a Happy Easter. Warmest Regards, Sarah Theodossopoulos
   

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5. J

   Joshua VIP

   Chicago50 reviews

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Not impressed. For the price of the prime rib I would have expected it to be as I ordered it. IT was maybe medium well. I ordered Medium rare. Staff was amazing but I feel short staffed as by the time they made it back to our table it was not worth mentioning.
   

   Palm Court Restaurant - Arlington HeightsResponded on April 13, 2025

   Hi Joshua - Thank you for your feedback. We're sorry to hear that your prime rib was not cooked to your liking. We strive to meet our guests' expectations, and we would have been happy to get you another piece that met your preferences. It's great to hear that you found our staff amazing, but we apologize for any delays in service. Your comments are appreciated as we continuously work to improve. Warmest Regards, Sarah Theodossopoulos
   

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6. D

   Dennis

   Chicago8 reviews

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It's a nice looking place. I haven't been back to this restaurant in about 5 years. It used to be much better. Now, it's overpriced, the food is ok, but the noise level is too high (the background was too loud). I won't be back.
   

   Palm Court Restaurant - Arlington HeightsResponded on April 13, 2025

   Hi Dennis - Thank you for your feedback. We regret that your experience didn't meet your expectations this time. We strive to maintain our prices despite inflationary times and are committed to constantly improving our food quality and atmosphere. We appreciate your comments about the noise level and will take them into consideration as we continue to enhance our dining experience; as you know we do have live music on the weekends. Your insights are valuable, and we hope to have the opportunity to serve you better in the future. Warmest Regards, Sarah Theodossopoulos
   

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7. M

   Mark VIP

   Chicago14 reviews

   4.0

   Dined on April 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Cobb salad was great. Take a pass on the French onion soup. Friends chopped salad was overdressed. Suggest asking for the dressing on the side. Service was very good.
   

   Palm Court Restaurant - Arlington HeightsResponded on April 12, 2025

   Thank you so much for the review! Our Cobb salad standardly has dressing on the side, we will certainly provide the necessary coaching.! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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8. M

   Michael VIP

   Chicago133 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent restaurant that I’ve been frequenting since it opened many years ago. Excellent bar and food menus. Excellent service!
   

   Palm Court Restaurant - Arlington HeightsResponded on April 10, 2025

   Hi Michael - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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9. J

   JAMES

   Chicago2 reviews

   1.0

   Dined on April 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   My wife and I have visited Palm Court many times in the past and were very pleased. This time however, we were very disappointed. After we were served our drinks and rolls, we were told that most items on the menu were unavailable including the items on their specials list. The items we did order were very below the standard. I do not think we will be back.
   

   Palm Court Restaurant - Arlington HeightsResponded on April 9, 2025

   Hi James - We sincerely apologize for your recent experience at Palm Court. We strive to maintain high standards and regret that the quality of your meal did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We hope you might consider giving us another chance in the future. Thank you for sharing your thoughts with us. Warmest Regards, Sarah Theodossopoulos
   

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10. j

    jaclyn

    San Francisco1 review

    2.0

    Dined on April 6, 2025

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    The food was not fresh and never replenished, so we didn’t have much to choose from and nothing was clean and just plain messy and more on the gross side, I would of liked them to be honest and say they have no one else at the buffet so it would honestly better to order off the menu. Cash price for 2 people was $115.50 which for what was presented we won’t be returning, we usually attend their dinners which are good and a totally different experience and this was a big disappointment.
    

    Palm Court Restaurant - Arlington HeightsResponded on April 6, 2025

    Hi Jacyln - We sincerely apologize for your recent experience. We strive to maintain high standards and are sorry to hear that the food did not meet your expectations. Our is much busier earlier in the day, and we replenish based on the number of guests to minimize waste. We have hourly quality controls in place, and we would have been happy to prepare something fresh for you if we had known. We appreciate your feedback and hope you'll consider visiting us again. Warmest Regards, Sarah Theodossopoulos
    

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