Old Town Tortilla Factory

Old Town Tortilla Factory reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kim VIP

   Las Vegas32 reviews

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 5

   PATIO IS LOVELY GREAT FOR DRINKS BUT THE FOOD WAS JUST OK. THERE WERE 6 OF US AND NO ONE THOUGHT THAT THEIR FOOD WAS GREAT JUST OK
   

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2. C

   Charlie

   Phoenix15 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as usual. Our server Crispin was exceptional. Our table enjoyed the Jalapeño and Platinum margaritas with a mix of exceptional entrees. Perfect spot for a nice business or family dinner!
   

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3. A

   Ashley

   Phoenix1 review

   1.0

   Dined on April 3, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   According to the hostess, “online reservations stop at 2”, so even though the reservation was accepted by OpenTable, I arrived to our reservation with a group of colleagues and was told we didn’t have a reservation. She originally tried to sit us outside even though we made it clear we were COLD, and refused to move any heaters to keep us warm. She eventually found us a table after a 20 minute wait, but we were sat in the back of the restaurant and service was incredibly slow/inattentive because of it. I would NEVER bring important guests here again.
   

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4. J

   Jennifer

   Phoenix1 review

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely love coming here. The food is amazing and the outdoor patio is perfection
   

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5. E

   Elsie VIP

   Vancouver108 reviews

   3.0

   Dined on March 31, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Our service with Megan was excellent! But the restaurant itself left us a little disappointed. We found it expensive for what we got. To start, we had Mrs Sames original Margarita, we felt all Margaritas were way over priced and we both thought it tasted like they forgot the tequila! Our meals took a very long time to arrive, our server just came to tell us she was checking why our food was taking so long, when it arrived! Our food was ok, I had the Carne de Fuego, it was flavourful but tough and barely warm, Megan kindly took it back and it was re-made and came back hot but still a tougher cut of meat, accompaniments were tasty, my husband had the Ribs, they were delicious and hot but accomoanying fries were cold, our friends both had green enchiladas, they were also ok. We all thought that if the plates were hot it would have made a difference. The table we sat at was rickety and topped with a cheap looking brown sewn vinyl table cover, it was not appealing. All the lit trees were pretty, gardens were lovely. Compared to other similar type restaurants, we really felt it was over priced and it was disappointing. But again, the service was GREAT, Megan was personable, friendly, smiling, attentive and really seemed to enjoy her job! I'm sad to say we probably wouldn't go back.
   

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6. SF

   SeanF

   Tulsa9 reviews

   2.0

   Dined on March 21, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Patio area is great but the high top tables and chairs were horrible. The food was literally the most bland Mexican food I’ve ever had. No spice, no flavor. The tortillas weee amazing though. Service was average at best. Refills on water and soft drinks were hard to come by.
   

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7. m

   matt

   Columbus4 reviews

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great atmosphere. Excellent choice for large group
   

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8. C

   Charlie

   Phoenix15 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Great food, delicious cocktails and wonderful staff. Our table enjoyed the Mahi Mahi tacos, Ribs and Green Enchiladas. Look forward to our next visit.
   

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9. S

   Steve VIP

   Phoenix12 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   one of the best outdoor patios in the valley - open, quiet, great ambiance, and spirited. service was excellent. unfortunately, the food fails to live up to the patio atmosphere.
   

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10. R

    Rowdy VIP

    Phoenix6 reviews

    5.0

    Dined on December 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful experience. We sat outside with space heater. Welcoming staff. Delicious food. Beautiful patio setting. They were decorated for Christmas, so that was wonderful, too. They make their tortillas right there, and the food is exceptional.
    

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