Nikai Sushi - Cheeca Lodge & Spa

Nikai Sushi - Cheeca Lodge & Spa reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   James

   Chicago5 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service from Gerry. We booked outside and it was a little windy, but still fabulous views. Endamame appetizer. Shrimp dumplings, Samurai roll, 6 piece Nigiri, and a Bento Box. All the food was fantastic and we will definitely be back
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on April 1, 2025

   James, This is fantastic to hear! Thank you so much for the glowing five-star review and for listing all the delicious items you enjoyed – the edamame appetizer, shrimp dumplings, Samurai roll, nigiri, and bento box! We're absolutely thrilled that you found all the food fantastic and that you'll be back to see us at Nikai Sushi. We're especially delighted to hear that Gerry provided you with outstanding service! We'll be sure to let him know how much you appreciated his efforts, along with the rest of the staff who worked to find you the perfect outdoor seating away from the wind. We can't wait to welcome you back! Best, Demelza Quinn
   

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2. V

   Victoria

   Rhode Island1 review

   4.0

   Dined on March 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The waiter really upsold and we weren’t aware of the charges.
   

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   Nikai Sushi - Cheeca Lodge & SpaResponded on April 1, 2025

   Victoria, We appreciate your four-star review of Nikai Sushi. However, we are concerned to learn that you felt the waiter upsold you without clearly explaining the charges. We understand how frustrating it can be to encounter unexpected costs. We strive to provide excellent service and ensure our guests have a positive and transparent dining experience. If you are comfortable doing so, please share more details about your visit so we can better understand the situation and address it appropriately. Sincerely, Demelza Quinn
   

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3. K

   Karla VIP

   Chicago1 review

   1.0

   Dined on March 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very understaffed. Food was not good and took at least 45 minutes to get. Very disappointing and expensive.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on April 1, 2025

   Karla, Thank you for your feedback. We are truly sorry to learn about your negative experience at Nikai Sushi. We understand your concerns regarding our staffing levels, the quality of our food, the wait time, and the cost. Please know that we are taking your comments very seriously and will be taking immediate steps to address these issues to improve the dining experience for all our guests. We would welcome the opportunity to discuss your visit further and see how we can work towards regaining your trust. Please contact us at your convenience. Sincerely, Demelza Quinn
   

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4. CH

   ChristopherH

   Salt Lake City2 reviews

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This might have been the worst experience we’ve ever had at a supposed “fine” dining restaurant. From booking over our reservation to terrible service it was a disaster from start to end. Honestly, the only reason this place can stay in business is the fact that they are within the resort. If this were a standalone restaurant with this level of service it would have closed ages ago. After being told our reservation was “not available because they overbooked,” I asked how long we could wait for a table to become available. She then answered “I don’t know, whenever somebody leaves.” No indication of how long that might be. Just no concern from her at all. (This was before my wife came down and mentioned there was an empty, but not yet bussed table). I dreaded the “can I talk to the Manager” line but did it anyway. The manager responded by telling her to go look (why this wasn’t the FIRST reaction I have no idea). After which she miraculously had a table available…it just needed to be cleaned. Once seated it took 15 minutes for anybody to ask us anything. We went ahead and ordered because it was late and we were kind of stuck at this point. We didn’t get ANY food to the table until 50 minutes after our reservation time (about 40 minutes after sitting down). At this point, the waiter told us that they had run out of tuna. At a sushi restaurant. She didn’t mention this the previous 30 minutes that they were getting 4 sushi rolls ready, which is still perplexing. At that point I just shrugged and said “whatever you can replace it with is fine.” I had also ordered a sake flight with our original order. It didn’t come until I reminded them about it and then it came as, essentially, my dessert course. The sushi was ok, honestly. But the service is atrocious. Just mind bogglingly terrible beyond all comprehension. The manager needs to do some serious work setting better expectations for service at this level of resort.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 18, 2025

   Christopher, Thank you for taking the time to share your detailed feedback. We're deeply sorry to hear about your disappointing experience. It sounds like we failed to meet your expectations in several critical areas, and we sincerely apologize. From the overbooking of your reservation to the lack of communication and concern from our staff, it's clear that we did not provide the level of service you deserve. The delays in seating, ordering, and receiving your food, along with the unavailability of key menu items, are unacceptable and do not reflect the standards we strive to uphold. We hope you'll consider giving us another chance to provide the exceptional dining experience you've come to expect. Thank you again for bringing these concerns to our attention. Sincerely, Demelza Quinn
   

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5. N

   Nicole

   Miami11 reviews

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our table was not ready when they walked us up to the outside seating area. The service was sparse from there. Items were missed, orders not taken in full…return for water etc / non-existent. Our overall experience was less than satisfactory. Not at all what we’ve experienced in the past several years.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 18, 2025

   Nicole, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience. It sounds like we fell short in several areas, and that's not the standard we aim to uphold. We apologize for the inconvenience with your table and the lapse in service. Missing items and incomplete orders are certainly not acceptable, and we regret that your overall experience was less than satisfactory, especially given your positive experiences in the past. Your feedback is invaluable; we will address these issues to ensure they don't happen again. We hope you'll give us another chance to provide the excellent service and experience you've come to expect from us. Thank you for bringing this to our attention. Sincerely, Demelza Quinn
   

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6. E

   Erin VIP

   Greater Boston10 reviews

   5.0

   Dined on March 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We sat outside. Gorgeous ocean views, perfect weather. The food was outstanding and service was prompt and very good. Torched avocado appetizer was excellent.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 18, 2025

   Erin, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time with us. Sitting outside with ocean views and perfect weather sounds like a dream. We're glad you loved the food and found the service prompt. The torched avocado appetizer is a favorite of ours too! We look forward to welcoming you back soon. Best, Demelza Quinn
   

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7. S

   Sam

   Orlando3 reviews

   3.0

   Dined on March 12, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was killer, service was slow, ambiance was awesome. Classical musician playing some great tunes.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 14, 2025

   Thank you, Sam, for your feedback! We're thrilled to hear you enjoyed the food and ambiance, especially the classical music. We apologize for the slow service and will work on improving it. We hope to welcome you back for an even better experience next time! Best, Demelza Quinn
   

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8. KD

   KarenD

   Naples4 reviews

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Gary was a wonderful server. He recommended the seared tuna that was outstanding. Really unique and delicious desserts.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 14, 2025

   Karen, Thank you for the fantastic review! 🌟 We're delighted to hear that Gary provided wonderful service and that you enjoyed the outstanding seared tuna and unique desserts. We look forward to welcoming you back for another great dining experience! Sincerely, Demelza Quinn
   

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9. OT

   OpenTable Diner

   Greater Boston10 reviews

   4.0

   Dined on March 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Dinner was wonderful! Our waiter, Gary, was excellent and the cocktails served up by Damien, fabulous. The sushi and setting both exceeded expectations.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 14, 2025

   Thank you for the fantastic review! 🌟 We're thrilled to hear that you had a wonderful dinner, including Gary's excellent service, and Damien's fabulous cocktails. We look forward to welcoming you back for another exceptional dining experience! Best, Demelza Quinn
   

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10. E

    Elisa VIP

    Naples12 reviews

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was professional and knowledgeable. She was very pleasant and added to our experience. Will done again!
    

    Nikai Sushi - Cheeca Lodge & SpaResponded on March 14, 2025

    Elisa, Thank you for the wonderful review! We're delighted to hear that your server was professional, knowledgeable, and added to your experience. We look forward to serving you again soon! Best, Demelza Quinn
    

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