Lockbox at 21c Hotel

Lockbox at 21c Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   David

   Greater Boston11 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was delicious, so were the cocktails! Great ambience and venue. Service was a tad slow, but that was the only negative. Would definitely return!
   

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2. T

   Tim VIP

   Western KY13 reviews

   2.0

   Dined on April 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   My wife and I were looking forward to tryintg Lockbox at 21c. The space is beautiful and environment is very inviting. However, we were disappointed in our service and food quality. First, my wife ordered very specifically and reinforced she wanted a sauce on the side. The waiter ensured us it would be done. It wasn't. It came out as normal and when asked, we were told, "waiter didn't tell us". I'm not blaming the waiter per se, but honestly if someone is very specific about something, as a waiter I would reinforce the order and check before it makes it to the table. Second, I had ordered the steak frites, which is typically a relatively inexpensive dish but in this case was the most expensive dish on the menu... this led me to believe the quality of the steak and/or fries were something superior or above average. Both were not true, as my steak was gristled and tough (even cooked medium rare, which wasn't incorrect... just the quality of the meat was bad). The fries were overcooked and burnt. Third, we were mostly ignored through dinner service. We had to flag down other waiters and staff walking by to refill water and/or drinks twice. Normally I would take this in stride if the restaurant were extremely busy and packed but it looked to be about half full. Overall, disappointing and would likely not return...
   

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3. L

   Larry

   Wigtownshire10 reviews

   3.0

   Dined on April 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I ordered the BLUE CRAB GNOCCHI and was disappointed. Simply pasta with some blue crab flavoring really had little to no taste. We also ordered the skillet potatoes. They were good & hot, but beware they are very very garlicky! (Yuk) My wife had the seafood fish dish, which was very good and the service was also good.
   

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4. A

   Alex VIP

   Detroit14 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Delicious. Great vibe. Blue crab gnocchi was delicious. Beet salad was fantastic. Chocolate cheesecake was yummy - not too sweet.
   

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5. E

   Emily

   Louisville1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great time at brunch- the perfect way to relax on a Sunday. The food and service were outstanding as always.
   

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6. A

   Amy

   Columbus7 reviews

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our server was very friendly with a great attitude!
   

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7. S

   Stephanie

   Orlando4 reviews

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good and very flavorful. Menu has changed and several brunch items are no longer available, which was disappointing. Brunch fell flat on our expectations.
   

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8. M

   Megan VIP

   Louisville5 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My group said it was an amazing location for an actual quieter conversation which was so helpful! Thank you all for being amazing and being so on top of things, especially in working with UK.
   

   Lockbox at 21c HotelResponded on April 2, 2025

   Hi Megan! We are so glad to read that your group had a wonderful time in our space. We have had such a long-running relationship with various departments of the University of Kentucky that we do everything we can do make their dining experience valuable. We appreciate the generous compliments and we look forward to welcoming you back in the near future. Sincerely, Lockbox
   

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9. D

   Donald VIP

   Denver27 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent experience! Food was excellent. Maybe the best mushroom soup ever! A limited menu but nevertheless very good. Good cocktail selection. Server was excellent and very attentive. We needed to be finished by a certain time and the server made sure that we were finished in time. We will certainly be back.
   

   Lockbox at 21c HotelResponded on April 2, 2025

   Hello Donald! Thank you for the generous compliments about your recent dining experience with us at Lockbox. That mushroom soup is out of this world! We do keep a very limited menu due to our efforts to consistently source the freshest of ingredients from our local farmers. Thank you for the nod to the server and their service as well, I'm glad we were able to keep you on schedule. Hope to have another opportunity to welcome you back into Lockbox. Sincerely, Lockbox
   

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10. R

    Robert

    Louisville2 reviews

    1.0

    Dined on March 8, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We were seated quickly and served water. And that was it. A waiter never showed up. The tables to the right and left and behind us all got served. After sitting for 30 minutes we left. This is not the service expected from a 21C.
    

    Lockbox at 21c HotelResponded on March 10, 2025

    Hello Robert, First, I want to extend my sincerest regret and apologies that you encountered this scenario in our restaurant; it is completely unacceptable. I have already followed up with the team to ensure this does not happen again to any of our guests coming to enjoy a nice dining experience. I appreciate the compliments in your other review on TripAdvisor about having dined with us before and it being an enjoyable experience. Thank you for taking the time to share your experience and I will reach out privately with more information. Best regards, Brian Walters Director of Food & Beverage 859-899-6880
    

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