OT
OpenTable Diner
Hawaii2 reviews
- Overall 4
- Food 3
- Service 4
- Ambience 4
I came here for Easter Brunch as it’s my first time trying Hoku’s Easter Brunch. Parking was complimentary and it seemed pretty hectic at the time i came, which was about 11:20am. My reservation was at 11:45am so i checked in a little earlier than that and they said the were getting the tables ready and that they’d call our name when the table was ready. People that came in after us had already been seated and at this point at 12:05pm we went back in to see if the tables had been ready since it was 20 minutes after our reservation. The younger girl wearing the red dress at the receptionist area was passive aggressive and rude. That part kind of made me not want to come back next time for brunch because of the tone she was talking in. So for the receptionist customer service? i give 2/5 stars. The manager later came to our table to apologize for the wait we had so it was ok. I just wish the receptionist wasn’t so rude. I know it’s hectic with it being Easter but other people in my party said her tone was rude as well.
We finally get seated at 12:05pm and help ourselves to the brunch buffet. They had a variety selections of ahi poke and meats/fish, and some other appetizers as well. Our waiter did a great job at refilling our drinks and checking up on us, he was very friendly and efficient.
For the food, I enjoyed eating the lobster tails, crab legs, the miso butterfish, and crab fried rice was excellent. The prime rib had some tough parts to it and lots of fat on the pieces i had. The suckling pig was a little on the dry side but still flavorful. Overall for the food, I’d say the seafood, crab fried rice, and bread pudding was the star of the show for me.
