Hard Rock Cafe - Times Square

Hard Rock Cafe - Times Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Giampaolo

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always good to 3at at hard rock cafe, no matter where. Nachos as starter is a must, awesome. We get hamburger, amazing.
   

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2. R

   Roberto

   London1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Réservation pour 4 s’est transformée en réservation pour 6 puis annulée…
   

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3. R

   Raymond

   New York City1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Poor service from start to finish. Employee walks away during our «check-in» and don’t return. They don’t do anything about “birthday” stateed in booking. Server barely talked to us. More or less slams desserts on the table and runs away without saying a word. Hard Rock is not like it was
   

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4. J

   Joao

   Portugal1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Hard Rock is a very good restaurante. It's outstanding by its music and ambience. Its burgers are also awesome. I recommend this restaurant 💪👏👋
   

   Hard Rock Cafe - Times SquareResponded 2 days ago

   Hello Joao, Thank you for your kind words and for recommending Hard Rock Cafe - Times Square. We're thrilled to hear that you enjoyed our music, ambience, and burgers. We're always striving to provide an outstanding dining experience for our guests. We noticed that you rated our service a bit lower and we're always looking for ways to improve. We truly appreciate your feedback and will use it to improve our service. Thank you again for your support and we hope to see you again soon! Best wishes, The Management Team
   

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5. L

   Leonie

   London7 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Wij zijn echte hard rock café fans en overal in de wereld waar kan gaan we naar toe. Maar wat we hier ook weer merkte zook in oa Milaan Italy is dat hard rock z’n beste tijd heeft gehad . Inrichting is verouderd. Stoelen zijn best wankel…. Het restaurant was best wat leeg terwijl ik niet meer 3 personen erbij kon boeken 😳 ( vrienden wilde mee en probeerde al paar dgn tevoren m’n online reservering aan te passen …. Gister ter plekke was minimaal de helft leeg….. personeel zegt alleen snel oké of alles goed en loopt door dan de contact vroeger … duidelijk voor de tip want druk had ze het niet…. Maakte veel fouten qua bestelling opnemen etc ook bij andere tafels ….. De nachos schotel was oké maar ook niet meer zoals vroeger / altijd …. Andere nachos, kleinere portie etc Burger was oké maar niet meer zoals altijd Wc ruimtes roken een beetje en waren ook aan vernieuwing toe …. In Europa zijn er geen hardrock hotels meer i overname door ander groot bedrijf . Ibiza gaat z’n laatste seizoen in komend jaar …. De cafés zijn dus echt afgenomen in kwaliteit etc Het was nu dus weer oké maar wel aan de onderrand en zullen deze week niet meer gaan…. Jammerrrrr want was altijd zo leuk
   

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6. S

   Sofia VIP

   Switzerland34 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and better fast food. Our server was Lovely and their vegi burgers are good
   

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7. N

   Natasha

   New York City1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Location molto bella, cibo buono e servizio ottimo.
   

   Hard Rock Cafe - Times SquareResponded 3 days ago

   Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a nice experience at Hard Rock Cafe - Times Square and enjoyed our food and service. We always strive to provide our guests with the best and your feedback is a testament to our efforts. We look forward to welcoming you back soon.
   

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8. R

   Rachel

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, atmosphere was great and my cocktail was delicious! Great way to Mark my 50th birthday!
   

   Hard Rock Cafe - Times SquareResponded 1 day ago

   Thanks for the review, Rachel! We're thrilled to hear that you enjoyed the food and found our atmosphere at Hard Rock Cafe - Times Square to your liking. It's always a pleasure to make special occasions even more memorable. We're glad you had a great time celebrating your 50th birthday with us. We look forward to welcoming you back soon!
   

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9. B

   Brian

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance. Delicious food. Would recommend the chicken fajitas
   

   Hard Rock Cafe - Times SquareResponded 4 days ago

   Hello Brian, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed the ambiance and our food at Hard Rock Cafe - Times Square. Your recommendation of the chicken fajitas means a lot to us. We noticed your rating on value and we strive to provide the best experience for our guests. We appreciate your feedback and look forward to welcoming you back soon! Best Regards, The Management Team
   

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10. D

    Diego

    New York City1 review

    3.0

    Dined 5 days ago

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 3

    Just bad food and very expensive… I don’t be back…
    

    Hard Rock Cafe - Times SquareResponded 5 days ago

    Hey Diego, We're truly sorry to hear about your recent experience at our Hard Rock Cafe - Times Square. We strive to provide our guests with delicious food and value, and it's clear we fell short during your visit. We appreciate your feedback on our food and pricing, as it helps us identify areas where we can improve. We hope you'll consider giving us another chance in the future to provide a better dining experience. Best regards, The Management Team
    

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