Granite City Food & Brewery - Naperville

Reseñas de Granite City Food & Brewery - Naperville de comensales del restaurante. Basadas en valoraciones recientes.

1. D

   Denise

   Chicago1 reseña

   3.0

   Comieron hace 2 días

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   We had a table of 11. Our bill combined was over 500. We had drinks, appetizers, main meal and desserts. As soon as we paid the manager came by and told us we needed to leave in the next five minutes as they had the table reserved for another party. We weren't even fully done, just cashed out and we're asked to leave. It was completely unprofessional and ruined our time out. The server was fantastic and the food was good but I will never go somewhere where as soon as I pay my bill, I am asked to leave to accommodate another table, as we had a big party for my birthday and had family there that I don't get to see often enough. What a crappy way to end a birthday party.
   

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2. D

   Donald VIP

   Chicago34 reseñas

   1.0

   Comieron hace 3 días

   1. Global 1
   2. Comida 1
   3. Servicio 3
   4. Ambiente 3

   The hostess staff appears to be overstaffed and the wait staff clearly understaffed. The server did her best ands was very sweet. The food took forever and somehow managed to be cold when it was served. One chicken dish was dry and overcooked, the other chicken dish was just cold and cheese unmelted. The chicken sandwich was served with their homemade kettle chips which tasted of old oil and nothing else. Lack of salt or any discernible seasoning. They have really fallen in quality and I should have realized that when their parking lot was empty at 6:00 on a Friday night. Absolutely do not recommend.
   

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3. J

   James VIP

   Chicago27 reseñas

   2.0

   Comieron hace 3 días

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   The server was not very attentive and was slow to take drink and food orders. When the food was ready it was sitting very long at the warming counter and the food was served cold. Also I would think a chicken sandwich would be constructed with a full chicken breast not previously prepared chicken nuggets. My wife’s buffalo chicken wrap was also served cold. Unfortunately if this type of service and food quality continues this restaurant will go under.
   

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4. S

   Sharon

   Chicago2 reseñas

   1.0

   Comieron hace 4 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Food was basic and not great. My friend felt sick afterwards. Beer isn’t great. Waiter couldn’t get my drink order correct.
   

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5. B

   Brian

   Chicago4 reseñas

   1.0

   Comieron en 20 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 4
   4. Ambiente 1

   The food was not good. We had the Easter brunch buffet. The variety was terrible. The food quality was very poor. I will not be back. It was absolutely not worth the money. We like the restaurant but the Easter buffet was terrible.
   

   Granite City Food & Brewery - NapervilleRespuesta enviada hace 7 días

   Brian, I'm truly sorry to hear that your experience with our Easter brunch buffet at Granite City Brewery did not meet your expectations. We appreciate your feedback regarding the food variety and quality, and it’s disappointing to learn that we fell short. Your comments are valuable to us, and we will take action to look into this matter to improve our offerings. Thank you for sharing your thoughts, and we hope to have the chance to serve you better in the future.
   

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6. c

   casey

   Chicago25 reseñas

   5.0

   Comieron en 20 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Great buffet as always. Disappointed that asking for Marco and a table we weee set out in the patio area at a 6top for 2 of us and we saw Marco serving in the other patio area!
   

   Granite City Food & Brewery - NapervilleRespuesta enviada hace 7 días

   Thank you, Casey, for your feedback! We're glad to hear you enjoyed the buffet at Granite City Brewery. We apologize for the seating situation and that Marco was serving in another area. Your comments are important to us, and we will take action to look into this matter. We appreciate your support and hope to provide you with an even better experience on your next visit!
   

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7. A

   Ann

   Chicago12 reseñas

   3.0

   Comieron en 20 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   We had 10 people and one high chair and we were very crowded at a table for 8. Buffet was good but could have a better selection of desserts. We had to stack empty plates because they weren’t cleared often. On Easter when so busy with large family groups the music was too loud!
   

   Granite City Food & Brewery - NapervilleRespuesta enviada hace 7 días

   Hi Ann, Thank you for sharing your experience at Granite City Brewery. We're glad you enjoyed the buffet but regret that the seating arrangement and dessert selection did not meet your expectations. Your feedback about plate clearing and the music volume during busy times is important to us. We will take action to address these issues. We appreciate your input and hope to provide you with a better experience during your next visit.
   

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8. H

   Heidi

   Chicago13 reseñas

   4.0

   Comieron en 20 de abril de 2025

   1. Global 4
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   Dessert area was lacking. Coffee not included in price.
   

   Granite City Food & Brewery - NapervilleRespuesta enviada hace 5 días

   Heidi, thank you for your feedback about your visit to Granite City Brewery. We're glad to hear you enjoyed your time with us. We appreciate your comments regarding the dessert area and the coffee pricing, and we will certainly look into these matters to improve our offerings. Your insights are valuable, and we hope to welcome you back soon for an even better experience.
   

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9. P

   Paul VIP

   Chicago18 reseñas

   3.0

   Comieron en 20 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 2

   The one appetizer and two entrees for $25 or $35 is a great deal these days. We will definitely come back just to try other menu items. We had the $35 option and had the blistered Brussel sprouts as our appetizer. They were not good. Sauce was way too vinegar-y. I had the asian salad but was so big it would be for 3 or more meals. My fiancé had the breaded chicken which she enjoyed. We were there on a Saturday night at 7:30 and it was pretty dead in there. We'll give it another try for sure, but it's not like this was an especially memorable meal.
   

   Granite City Food & Brewery - NapervilleRespuesta enviada hace 7 días

   Hi Paul, Thank you for sharing your thoughts about your visit to Granite City Brewery. We're glad you enjoyed the value of the appetizer and entrees, but we're sorry to hear that the Brussels sprouts did not meet your expectations. Your feedback about the portion sizes and overall experience is valuable to us. We will take action to look into these issues to enhance our offerings. We appreciate your willingness to give us another try and hope your next visit will be more memorable.
   

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10. B

    Barb

    Chicago1 reseña

    2.0

    Comieron en 11 de abril de 2025

    1. Global 2
    2. Comida 2
    3. Servicio 2
    4. Ambiente 3

    The waiter saw that we brought a cake to celebrate a birthday and even saw me lighting the candles. After all the candles were lit, he proceeded to tell me that he would be charging me $10 for bringing outside food. I proceeded to tell him I was not aware and that we would not serve the cake as I did not agree with the $10 charge. He should have advised us before the candles were lit. Also the Mediterranean Chicken was horrible. They put on an ice cold tomato relish that made the asparagus ice cold (the waiter said that was why) as well as the chicken. He said that he tells the restaurant this regularly and they refuse to do anything. He then got me extra asparagus that was hot and then tried to charge me an extra $4 for it. The fish and chips that were had were also way over cooked. The spinach artichoke dip we had to pour out the grease that it was swimming in and definitely is not a dip. Its a hunk of cheese that you have to cut to put on your chips/the 2 triangle pieces of pita bread that they give you.
    

    Granite City Food & Brewery - NapervilleSe respondió el 14 de abril de 2025

    Hi Barb, Thank you for sharing your experience at Granite City Brewery. We're sorry to hear about the issues with the cake charge and the food quality. Your feedback regarding the Mediterranean Chicken and spinach artichoke dip is important, and we will look into these concerns with our kitchen team. We strive to provide a great dining experience and appreciate your input. We hope you’ll consider giving us another chance in the future. Thank you for your feedback.
    

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