BRU Craft & Wurst

BRU Craft & Wurst reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   Greater Boston1 review

   2.0

   Dined on March 18, 2022

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Server was so sweet but the hostess was rude and didn't acknowledge our reservation which was supposed to be outside and she sat us inside.
   

   Is this helpful?

2. S

   Sadie

   Philadelphia11 reviews

   1.0

   Dined on December 18, 2021

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   After making a reservation one week in advance for two couples (Open Table), I called the day before to request a table away from the extremely noisy area around the bar, I spoke with xxxxx who assured me she would save a table for us, and that she would be working. When we arrived she informed me she had forgot and only had one table left...next to the bar. We spent the entire meal trying to hold a conversation above the deafening noise. It was a horrible experience! If it hadn't been a Saturday evening (and no other restaurant to go to), we would have walked out.
   

   1 person found this helpful

3. OT

   OpenTable Diner

   Philadelphia3 reviews

   2.0

   Dined on December 12, 2021

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service was horrendous. We had a reservation and were seated by the hostess - and then waited for 20 minutes without anyone coming to our table - no water, nothing. When we finally got a server’s attention, she took another 5 minutes to come take our order for drinks or food. While we were sitting there for 25 minutes we noticed that no tables had food, several tables were unsuccessfully trying to get their server’s attention, and one table asked for the manager with what seemed like some angry complaints. I don’t usually review restaurants, but this experience was terrible and no one working in the restaurant, including management, seemed to care. The food was good when we finally received it, however we got the wrong food the first time and had to ask for silverware and napkins. We will not go back.
   

   Is this helpful?

4. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined on November 21, 2021

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a table for 8 to celebrate a birthday at BRU. Everything was good except for the service. The waitress took 10 mins to come by the table initially and it went downhill from there. We had to wait another 30 mins for her to come back for food orders. Food came out in a reasonable time, but we were missing the birthday girl’s dinner. The waitress did not come back to check on us until she brought the check. I had to go up and tell her at the kitchen that the dinner was missing. 😥 She did apologize and comp us for it but, it was a disappointing experience.
   

   Is this helpful?

5. K

   Kakki VIP

   Philadelphia22 reviews

   3.0

   Dined on November 6, 2021

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Smash Burgers were a hit, but the schnitzel and spätzle were just ok and pretty greasy. Our waitress was very nice, but hard to find when we needed her. A great place for young people, it was very loud inside and the bar scene looked fun if you were in your 20s or early 30s.
   

   Is this helpful?

6. D

   Dylan

   Philadelphia17 reviews

   5.0

   Dined on November 6, 2021

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere at the restaurant was very upbeat and energetic. I highly recommend the smash burger. It was a huge hit at our table along with the order of wings we got as well! Service was top notch!
   

   Is this helpful?

7. OT

   OpenTable Diner

   Philadelphia1 review

   5.0

   Dined on October 17, 2021

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time trying it; food was excellent; service was friendly. Will definitely be back!
   

   Is this helpful?

8. m

   meredithk

   Philadelphia1 review

   2.0

   Dined on October 9, 2021

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   So loud we couldn’t hear each other talk. Was sat outside even though I had a reservation inside but honestly would have been even louder inside. No service for about 20 min after we sat down and went down hill from there. Food was good but the service and atmosphere was awlful
   

   Is this helpful?

9. LA

   LindsayA

   Philadelphia9 reviews

   4.0

   Dined on October 9, 2021

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was good, just VERY loud as they blasted the Penn State game.
   

   Is this helpful?

10. OT

    OpenTable Diner

    Las Vegas2 reviews

    4.0

    Dined on October 9, 2021

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Outdoor dining was nice, they do a great job of keeping the area excluded from the busy walkway of center city. Food was good, drinks were different from the normal but not very strong. We will go there again
    

    Is this helpful?