Brasserie Joel

Brasserie Joel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Anne

   London1 review

   3.0

   Dined on April 24, 2023

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good food but very small portions. Expensive for what it is
   

   Brasserie JoelResponded on April 26, 2023

   Dear Anne, thank you for your feedback. I am happy to hear that you loved the food however found it expensive. please rest assured we establish our rates according to the quality and to be competitive in the area. I will share the feedback with our management team who will review it and look forward to welcome you back. Best regards, Marylin
   

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2. A

   Albert

   London1 review

   5.0

   Dined on April 22, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good service and quality of food with several choices.
   

   Brasserie JoelResponded on April 24, 2023

   Dear Albert, Thank you for choosing our restaurant. We are glad to read that you enjoyed the food and service. We look forward to welcoming you back in the near future. Kind Regards, Kristine
   

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3. M

   Megsblods

   Buckinghamshire2 reviews

   5.0

   Dined on March 31, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent all round brasserie in a lovely new hotel.
   

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4. NT

   NicoleT

   London2 reviews

   2.0

   Dined on March 11, 2023

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had a table at 9pm but the kitchen closed at 9.30. Rushed experience. Food was mediocre and maitre de was pompous. Waitress was only highlight.
   

   Brasserie JoelResponded on March 13, 2023

   Dear NicoleT, Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your dining experience. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future. Kind regards, Kristine
   

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5. MF

   MichaelF

   Yorkshire2 reviews

   3.0

   Dined on March 10, 2023

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Cannot complain about food or service, very good. But we went to the bar after and I ordered two double whiskies. When they came, they barely covered the bottom of the glass. I spoke to the waiter who confirmed they were doubles. When I returned to my own hotel, I had a double there and saw it poured and it was huge in comparison, which confirmed to me I had been conned out of a lot of money. Not happy.
   

   Brasserie JoelResponded on March 13, 2023

   Dear MichaelF, thank you for your feedback. I am happy to hear that you loved your dinning experience and sorry that you felt that you were conned during your visit to the bar as this is not the impression we want our guests to leave with. I will share the feedback with our management team in order to investigate further. I hope this will not deter you from staying with us again. Best regards, Marylin
   

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6. KD

   KevD

   Cumbria1 review

   5.0

   Dined on February 21, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked a table as staying at the park plaza, for me, wife and 8 year old son. Booked a 6 o’clock sitting as it was early in the evening and from the moment we walked in, everything was brilliant. Clean, spacious for my pregnant wife, well suited music and lighting. The staff couldn’t have been more helpful, left to enjoy food for an appropriate time. Service was timely without long waits. Even my son enjoyed the whole experience. The food was delicious, and well priced for the quality
   

   Brasserie JoelResponded on February 23, 2023

   thank you for your feedback, Kev. We are delighted to hear that you enjoyed your experience at Brasserie Joel. It is always a pleasure to have you as our guest and we look forward to welcoming you back. Kind Regards, Rose
   

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7. CM

   ClaireM

   London2 reviews

   3.0

   Dined on February 15, 2023

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   Went for the family of 4 package. Kids portions good, but it looked like they had scrimped on the adult main in order to make up money. Husbands main was so small it was like a starter so we had to send back and complain. They brought a bottle of wine without saying they didn't have the one ordered. Food took 45mins to come out. The opera cake was lovely and staff apologised for the wine error, and fixed issue with husbands meal quickly. Was expensive, overall.
   

   Brasserie JoelResponded on February 17, 2023

   Dear ClaireM, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we will share your feedback for these situations do not reoccur. We do hope to welcome you back very soon! Kind Regards, Solari.
   

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8. N

   Nika

   Berlin1 review

   5.0

   Dined on February 4, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. I can totally recommend it
   

   Brasserie JoelResponded on February 7, 2023

   Dear Nika, thank you for sharing your positive feedback and i am glad you enjoyed your dinning experience. We look forward to welcome you back for another amazing experience. Best regards, Marylin
   

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9. W

   Welshperson

   London2 reviews

   3.0

   Dined on January 25, 2023

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We had a pre-theatre meal here as we were going to County Hall to see a play so didn't have a lot of time and only ate a main course each. Two of us had duck, one had chicken and one had lamb shank. We all agreed that the food was just OK - very average to be honest. The portion sizes were adequate but sides - like potatoes and veggies - weren't included with our duck meals and prices were high - to us - anyway, so the food was expensive. Drinks were also a bit high and when you added 12.5% service charge on top, the meal really did cost far too much. Service was very good, though we had to chase the waiter at the end to pay for our bill as we had to get to the play! The venue was very nice. Would we go again? No.
   

   Brasserie JoelResponded on January 30, 2023

   Dear Welshperson, thank you for your review. We are saddened that your dining experience has not been up to your expectations. Please rest assured that we establish our prices to be competitive in the area, and we are sorry that this impacted your experience. Please rest assured we will share your feedback with our team so we can work on future improvements. We do hope to welcome you back to have another opportunity to wow you. Kind Regards, Irene
   

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10. FP

    FabP

    London3 reviews

    4.0

    Dined on January 5, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    French brasserie style food in large hotel. Not too busy when we went at 6pm so a nice chilled dinner. Smoked salmon starter was very good. Dishes were suitably adjusted for gluten intolerance. Service polite and efficient.
    

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