Benihana - Troy, MI

Benihana - Troy, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jose

   Detroit1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was my wife’s birthday. The hostess kinda blew the surprise that we had extra guests in our party to my wife. She’s apologized but didn’t seem very sincere. As we’re waiting for our drinks at the bar. A guest walks up just before HH ended and wanted a drink with tequila in it. Instead of the bartender recommending a drink she just kept giving her the menu to her to read. As we’re waiting to get seated our server (can’t remember her name) came over and said hello. It seemed like we were being rushed the whole dinner. The first round of drinks she took my friend wasn’t ready. When the server came back with our drinks the server made my friend wait because she wasn’t ready to take her drink order. She said I tried to take your order but you wasn’t ready.. When the chef started to cook dishes were stacking up. The server would take a couple dishes but not all. So I started putting the dishes on the floor. I had no where else to put them. Not one person walked by to pick them up or ask how they got there. When we would ask for something the server would just keep walking instead of standing there and listen to what we needed. I must say it has been some time since I’ve been to this location and it definitely shows it has changed. The walls were definitely dirty and bathroom trash was heaping over. For the area and amount of money spent in they definitely need to step it up.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the feedback, Jose. We're truly sorry to hear about your experience at Benihana - Troy, MI. We aim to provide a memorable experience for our guests, and it's clear we fell short during your visit. We understand how important it is to celebrate special occasions, and we regret the delay in service and the state of our restaurant. We appreciate your comments about our cleanliness and will take them into consideration as we strive to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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2. H

   Heather

   Detroit1 review

   2.0

   Dined on April 16, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   I felt like the waitress was trying to rush us out
   

   Benihana - Troy, MIResponded on April 18, 2025

   Thanks for the feedback, Heather. We're sorry to hear that you felt rushed during your visit to Benihana - Troy, MI. We aim to provide a relaxed and enjoyable dining experience for all our guests, and we regret if you felt otherwise. We appreciate your high rating on our food and we'll definitely take your feedback into account as we strive to improve. We hope to have the opportunity to serve you again and provide a more enjoyable experience.
   

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3. L

   Labreya

   Detroit1 review

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great everytime i come great customer service good food
   

   Benihana - Troy, MIResponded on April 18, 2025

   Dear Labreya! Thank you so much for your kind words! We're thrilled to hear you consistently enjoy our food and service. We truly appreciate your support and can’t wait to welcome you back again soon! 🍱😊
   

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4. C

   Corey

   Detroit4 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was over all good, the chef was great service was consistent and the food always great had a good time
   

   Benihana - Troy, MIResponded on April 14, 2025

   Hi Corey, We're thrilled to hear that you had a great time at Benihana - Troy, MI! It's wonderful to know that our chef's service and food met your expectations. We're always striving to provide the best experience for our guests, and your feedback is greatly appreciated. We hope to see you again soon. Best, The Management Team
   

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5. D

   Donna

   London1 review

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The atmosphere was too many bright lights . We told our waiter one person had a shell fish allergy so no one received our shrimp appetizers
   

   Benihana - Troy, MIResponded on April 18, 2025

   Dear Donna, Thank you for your feedback. We're sorry to hear about the lighting and the issue with your appetizers. While we take allergies very seriously, it sounds like we missed the mark in handling your request appropriately. Your comments have been shared with our team so we can improve communication and ensure a better experience for all guests. We appreciate you bringing this to our attention.
   

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6. Y

   Yvette

   Detroit2 reviews

   3.0

   Dined on April 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We waited half an hour to be asked for drinks. The restaurant had one table served and no one waiting. Waitress said no one told her we were there. Horrible. Food was good but way overpriced!!
   

   Benihana - Troy, MIResponded on April 12, 2025

   Thanks for visiting us, Yvette. We're sorry to hear about your experience at Benihana - Troy, MI. It's disappointing to hear that you felt ignored and waited for too long. We strive to provide excellent service to all our guests and it's clear we missed the mark during your visit. We're glad you enjoyed the food but we understand your concerns about pricing. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a better experience. The Management Team
   

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7. L

   Lamees

   Detroit1 review

   1.0

   Dined on April 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Benihana isn’t what it used to be. Food is over seasoned portions are getting smaller and smaller. I feel like they just hire anyone to cook. The soup was so salty no one at the table ate it and complained to the waitress.
   

   Benihana - Troy, MIResponded on April 11, 2025

   Thanks for the feedback, Lamees. We're truly sorry to hear that your recent experience at Benihana - Troy, MI didn't meet your expectations. We take your comments about the seasoning and portion sizes seriously. It's disheartening to hear that our food and service didn't hit the mark. We're always looking to improve and your input is invaluable in this process. We hope you'll give us another chance to make it right. Best, The Management Team
   

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8. a

   angel

   Detroit1 review

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef Bianca was such a Pleasure. If I come back I hope she’s working again ❤️
   

   Benihana - Troy, MIResponded on April 13, 2025

   Thanks for visiting us, Angel! We're thrilled to hear that you had a wonderful experience with our chef, Bianca. It's always our goal to provide a memorable dining experience for our guests. We're glad we could meet your expectations. We look forward to welcoming you back to Benihana - Troy, MI. See you soon!
   

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9. M

   Marianna

   Chicago3 reviews

   4.0

   Dined on April 6, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Came here for a birthday celebration. Was good service and food was great but as people have said even with a reservation expect a wait. But one thing to note: The server at the end didn’t ask if we wanted our green tea and ice cream that comes with our meal selection. And I noticed the other table across from ours they weren’t asked either. It was annoying I had to go find our sever and ask and she said “normally people ask about it”. Uhhhh no. I’ve come here to this exact location for many years and they always ask the customer if they want it at the end. She just brought our check and walked off. So I feel like this is a way for the establishment to save money. Also I was slightly annoyed that we signed up for the Benihana rewards and we never received the $30 off birthday certificate. But on the + side it was a nice meal and a good chef.
   

   Benihana - Troy, MIResponded on April 17, 2025

   Thanks for the review, Marianna! We're glad to hear that you enjoyed the food and service at Benihana - Troy, MI. We appreciate your feedback regarding the reservation wait and the service at the end. We aim to provide a seamless experience for all our guests, and we apologize if we fell short in this instance. We'll certainly take your feedback into account as we strive to improve. We're glad you've been with us for many years and look forward to making your next visit even more enjoyable. The Benihana - Troy, MI Management Team
   

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10. S

    Stephen

    Detroit1 review

    3.0

    Dined on April 6, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    The food was very good, but the wait service was terrible. I understand it was busy, but we were basically ignored by the waiter. Our drinks didn’t come until the food was served, and water refills didn’t happen until we were about finished with the meal. We enjoy the community dining experience, but the waiter couldn’t keep track of what group ordered what and we had to correct multiple issues with the bill. Some food that was ordered was never brought to the table, and it had to be removed from the bill as well. For a $400 dinner, I think it’s reasonable to expect a smile and maybe make sure our water is topped off once in a while during the two hour meal. We likely won’t be visiting this location again.
    

    Benihana - Troy, MIResponded on April 7, 2025

    Thanks for the review, Stephen! We're glad to hear that you enjoyed the food at Benihana - Troy, MI. We understand that the service did not meet your expectations, and we apologize for the inconvenience caused. We aim to provide exceptional service to all our guests, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider visiting us again in the future. Best regards, Benihana - Troy, MI Management Team
    

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