Benihana - Torrance, CA

Benihana - Torrance, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Laura

   Los Angeles2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Okay so we went on Easter Sunday at 3pm and it was PACKED. I don’t recommend going on a holiday. We had reservations and we were seated fairly quickly. Remember folks, this is communal seating so if you are not with at least 7 people then you will be sitting with another party. Please be advised there is a severe lack of table space so if you’re ordering appetizers and drinks, you’ll be short of space. The chef, Earl, was great and engaging and knew how to cook. Overall, good experience, especially if you have kids. They’ll love it.
   

   Benihana - Torrance, CAResponded 5 days ago

   Thanks for visiting us, Laura! We're delighted to hear that you enjoyed the communal seating and our chef's performance at Benihana - Torrance, CA. We understand that dining on holidays can be a bit of a challenge, especially with limited table space. We appreciate your understanding and hope that it didn't overshadow your overall experience. We're glad to know that you and your kids had a great time and we look forward to welcoming you back soon. Best, The Management Team
   

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2. L

   Lindy VIP

   San Francisco4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was great except that our reservation was for 7 and we did not start eating until 8:20.
   

   Benihana - Torrance, CAResponded 5 days ago

   Hey Lindy, We're really sorry to hear about your experience with the reservation timing. We understand how frustrating that can be and we're sorry for any inconvenience it may have caused. We will definitely look into this to avoid any such issues in the future. We're glad to hear that you enjoyed the food and service, and we hope you'll give us another chance to make your next dining experience a better one. Best wishes, The Management Team at Benihana - Torrance, CA
   

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3. s

   sophia

   Los Angeles4 reviews

   3.0

   Dined on April 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   They were short staff. We sat at 7pm and our cook didn't get to us till after 8pm! I love Benihana but this was ridiculous 🙄
   

   Benihana - Torrance, CAResponded on April 12, 2025

   Hi Sophia, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's always our goal to provide prompt and efficient service, and we apologize for falling short in this instance. We appreciate your patience and understanding, and we hope that this unfortunate incident won't deter you from returning. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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4. J

   Jackie VIP

   Los Angeles18 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Juan and Gabby were fantastic to our group! We celebrated a birthday and they were super attentive and helped with the ice cream and cake! Could not have asked for a better place to celebrate!
   

   Benihana - Torrance, CAResponded on April 11, 2025

   Hi Jackie, Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a memorable celebration at Benihana - Torrance, CA. It's always our pleasure to help make special occasions even more memorable. We're glad you enjoyed the ice cream and cake - we believe they are some of our best! We look forward to welcoming you back for many more celebrations in the future. Best, The Management Team
   

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5. N

   Nena

   Los Angeles2 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Erick was wonderful!!! He put on an amazing show and gave my husband a wonderful birthday! I have been here before and the food was good BUT last night Erick did an amazing job cooking! We will definitely be back and we will be asking for him!!
   

   Benihana - Torrance, CAResponded on April 11, 2025

   Hi Nena, Thank you for your wonderful review and for choosing to celebrate your husband's birthday at Benihana - Torrance, CA. We're thrilled to hear that you enjoyed our show and that the food was up to the mark. We always strive to provide the best service and it's great to know that our team was able to make your husband's birthday special. We appreciate your feedback and we look forward to welcoming you back soon for another memorable dining experience. Best wishes, The Management Team
   

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6. K

   Kaila

   Los Angeles3 reviews

   2.0

   Dined on April 6, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We had a reservation for 7:45. They didn’t seat us until after 8:30. When we sat down we waited another 20 minutes for someone to take our order. We didn’t get water brought to us or any drinks for an hour after we sat. The kids were crying because they were so tired after all the waiting. Our server was very nice, it was not his fault they were understaffed. The food was great but the show was so so. I’d recommend going somewhere else if you have kids and can’t wait around for 2 hours before being served. We also waited for 30 minutes at the bar to get water. They just kept walking past saying be right with you and never taking the order. I gave two stars only for the server being kind and trying his best and the food being great.
   

   Benihana - Torrance, CAResponded on April 8, 2025

   Thanks for the review, Kaila. We're glad to hear that you enjoyed our food and service, but we're truly sorry for the wait you experienced. It's not the standard we strive for at Benihana - Torrance, CA. We appreciate your patience and understanding, and we're glad to hear that our server was able to provide a good experience despite the circumstances. We will work on improving our service speed to ensure a more enjoyable dining experience for all our guests. We hope to see you again soon for a better experience.
   

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7. M

   Monique

   Unspecified1 review

   2.0

   Dined on April 6, 2025

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 1

   The chef and food was great! The service ok and the ambience is zero! Update and get rid of the carpet! Hot, smoky, crowded and moist are not what I want when eating out!
   

   Benihana - Torrance, CAResponded on April 18, 2025

   Hey Monique, we're glad to hear that you enjoyed the food at Benihana - Torrance, CA! However, we're sorry to hear that the ambience and the service didn't meet your expectations. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we regret that we fell short this time. Your feedback about the carpeting is also noted. We appreciate your comments and will use them to make necessary improvements. Thanks for taking the time to share your experience.
   

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8. D

   Danielle

   Los Angeles1 review

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Be prepared to wait an hour for service even with reservations.
   

   Benihana - Torrance, CAResponded on April 11, 2025

   Thanks for visiting us, Danielle. We're sorry to hear about the long wait you experienced despite having reservations. We understand that it can be frustrating when there are issues with our service. We're continuously working to improve and your feedback is invaluable. We hope to serve you again soon and provide you with a more enjoyable experience. - Benihana - Torrance, CA The Management Team.
   

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9. L

   Lilian

   Orange County9 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome, excellent , overall perfect ! Thank you
   

   Benihana - Torrance, CAResponded on April 5, 2025

   Thanks for the review, Lilian! We're thrilled to hear that you had a wonderful experience at Benihana - Torrance, CA. It's great to know that you enjoyed our food, service, and found it to be of excellent quality. We strive to provide the best for our customers and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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10. A

    Adam VIP

    Los Angeles31 reviews

    4.0

    Dined on April 4, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food was good overall. Wait for chef was REALLY long. Been to many Benihana and this one had an unusually long wait for service after being seated.
    

    Benihana - Torrance, CAResponded on April 5, 2025

    Hey Adam, Thank you for taking the time to review us. We're glad to hear that you enjoyed our food overall. However, we're sorry to hear about your wait for service and the long wait you experienced. We understand how frustrating that can be and we'll definitely take your feedback into consideration to improve our service speed. We appreciate your patience and hope to see you again soon! Best, Benihana - Torrance, CA The Management Team
    

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