Benihana - Scottsdale, AZ

Benihana - Scottsdale, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lora

   Phoenix9 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I've been to Benihana many times over the years with different family members and friends. It's consistently good. I had the filet and lobster and my husband had the chateaubriand and both were delicious. Our chef was engaging and entertaining. My only suggestion is that the restaurant work on ventilation a bit. It gets pretty smoky in there when more than 4 tables are going. Otherwise, we had a great experience!
   

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2. R

   Robin

   Phoenix1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ambience and Chef Michael were fabulous! They made our dining experience the best we've had in the 30+ years of going to Benihanas. Thank you both 💓
   

   Benihana - Scottsdale, AZResponded 4 days ago

   Thanks for the review, Robin! We're thrilled to hear that you had the best dining experience at Benihana - Scottsdale, AZ. It's always our pleasure to provide a memorable experience for our guests. We're glad you enjoyed our ambiance and the fantastic chef service. Your kind words mean a lot to us. We look forward to serving you again soon! Best regards, Benihana - Scottsdale, AZ Management Team
   

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3. G

   Gregory

   Vancouver15 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is an always an amazing dinner. What a great staff.
   

   Benihana - Scottsdale, AZResponded 5 days ago

   Hi Gregory, thank you for your glowing review! We're thrilled to hear that you always have an amazing dinner at Benihana - Scottsdale, AZ. It's fantastic to know that our team made your experience memorable with their excellent service. We truly appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team
   

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4. S

   Stacie

   Phoenix6 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service, great company! We always leave happy!
   

   Benihana - Scottsdale, AZResponded 5 days ago

   Thanks for the feedback, Stacie! We're thrilled to hear you enjoyed the food, service, and company at Benihana - Scottsdale, AZ. It's always a pleasure to serve our happy customers like you! We appreciate your high ratings and look forward to serving you again soon.
   

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5. t

   tom

   Phoenix28 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a fabulous time at Benihanas in Scottsdale. Great food, and service. Our chef Roberto/Ricardo , we had a difference of opinion of his name, but we are all seniors, nevertheless , he was FABULOUS. He usually works evenings, and he did a great show while preparing our food. Our server, Rachel, named after Rachel Welch, was attentive and kept the pace of the meal going. Both are assets to Benihana in Scottsdale. We are all seniors that drive down from Prescott, about a two hour trip to use our Chef Tables certificates. We all enjoy the road trip, the companionship and of course the meals we have always enjoyed at the Scottsdale Benihana. Thank you to the management and all of the service staff. You made a number of Prescott seniors happy today. We range in age from 70-85. What a great day we had! We reflect on the many photos that we have received over the many years that we have enjoyed our Chef Table trips. Thank you again!
   

   Benihana - Scottsdale, AZResponded on April 18, 2025

   Hey Tom, We're thrilled to hear about your wonderful experience at Benihana - Scottsdale, AZ! It's fantastic to know that our service staff, including our chef and server, made a positive impression on you. We're also glad that you enjoyed the food. Your kind words truly mean a lot to us. We look forward to welcoming you back for more memorable dining experiences in the future. Warm regards, The Management Team
   

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6. LM

   LauraM

   Las Vegas1 review

   3.0

   Dined on April 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our reservation was for 7:15. We got seated approximately 7:30 waited another 10 minutes for two more people to join and did not have our order taken until around 8 PM. The whole experience took way longer than we anticipated and did not resemble past presentations. Our chef was Mediocre at best. We were there for the food, but also the entertainment and the latter was lacking, most definitely. Our food orders were incorrect and incomplete. Our waiter attempted to correct the situation but by 9:15 we were ready to go home.
   

   Benihana - Scottsdale, AZResponded on April 17, 2025

   Hi Laura, We're truly sorry to hear about your disappointing experience at Benihana - Scottsdale, AZ. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We also apologize for the confusion with your orders and the overall experience. Your feedback is valuable to us, and we will certainly work on improving our service and timing. We hope to have another chance to serve you better in the future. Best Regards, The Management Team
   

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7. D

   David VIP

   Phoenix5 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was our server he was awesome, very helpful and patient with a big party , we had not been to Benihana in over 15 years so it was a nice welcome back, it’s really one of the best spots for a birthday especially for kids , they loved it and the adult’s had a great time as well. We will be back !!!
   

   Benihana - Scottsdale, AZResponded on April 14, 2025

   Hi David, We're thrilled to hear that you and your family had such a great time celebrating your birthday at Benihana - Scottsdale, AZ! It's wonderful to know that our team was able to accommodate your large party and that you and your kids enjoyed the birthday celebration. We always strive to make special occasions like these memorable for everyone. Your kind words are greatly appreciated and we look forward to welcoming you back for more memorable experiences. Best Regards, The Management Team
   

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8. R

   Rick

   Unspecified8 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decided to try the wagyu for the first time!! Not going to be getting it everytime but definitely worth a try!
   

   Benihana - Scottsdale, AZResponded on April 13, 2025

   Hello Rick, Thank you for your wonderful review and for choosing to try our wagyu at Benihana - Scottsdale, AZ. We're thrilled to hear that it was worth the effort! We always aim to provide top-notch food and service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back soon for another try at our wagyu! Best Regards, The Management Team
   

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9. M

   Miner

   Las Vegas1 review

   1.0

   Dined on April 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   We absolutely love Benihana and go there several times a year but today was an awful experience. It was the only bad experience we have had in the 10 years we have been going to this location. An hour and 20 minutes after we got sat our entree’s hadn’t been started. We ordered 2 drinks and 25-30 minutes later we were still waiting for those drinks. We could see the bar and the drinks were never made, that led us to believe our server never put them in. That could have been an honest mistake so we didn’t hold that against the server. We offered to pay for the soups and salads that we had but the manager said he was absolutely not taking any money from us. He agreed the wait times tonight were ridiculous. We still tipped our server because the chef issues were out of his control.
   

   Benihana - Scottsdale, AZResponded on April 11, 2025

   Hi Miner, We're truly sorry to hear about your recent experience at our restaurant. We understand that waiting for an hour and having your food not be ready is frustrating, especially when you're expecting your meal to be enjoyed quickly. We also acknowledge that the lack of communication about the drinks delay was not up to our usual standards. We assure you that this is not the standard of service we aim to provide. We're grateful for your understanding and patience, and we hope that we can learn from this experience and provide a better experience for you in the future. Best, The Management Team
   

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10. B

    BRENTON

    Phoenix32 reviews

    4.0

    Dined on April 8, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    $374 for 4 people 2 beers and 1 glass of wine. Pricing is just gotten to high. Food is good and it’s fun but hard to justify the price.
    

    Benihana - Scottsdale, AZResponded on April 11, 2025

    Thanks for visiting us, Brenton. We're glad to hear that you enjoyed the food and had a fun dining experience at Benihana - Scottsdale, AZ. We understand your concern about the pricing. We aim to provide a balance between quality and value, and we appreciate your feedback. We'll certainly take it into consideration as we continually strive to improve our pricing. We hope to have the opportunity to serve you again.
    

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