Benihana - Salt Lake City, UT

Benihana - Salt Lake City, UT reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Robert

   Salt Lake City7 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Luis was awesome. Food was great, quick, and Luis was appropriately entertaining for our group of adults. We will ask for him in the future.
   

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2. L

   Leslie

   Salt Lake City1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every time family and I come to eat it, it’s a great time. Especially want to recognize Ramon, Mario, and Rogelio for their service. Food always taste delicious!
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Hi Leslie, Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you and your family consistently enjoy your meals at Benihana - Salt Lake City, UT. It's always a pleasure to know that our team's efforts to provide excellent service are appreciated. We're also glad to hear that you consistently enjoy our delicious food. We look forward to serving you again soon! Best wishes, The Management Team
   

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3. MJ

   MonicaJ

   New York City2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hannah was great! Dustin, our server was working very hard and did a great job! Our Chef Ana did a fabulous job and our general manager was very nice, happy, energetic and personable. The staff that was cleaning the tables afterwards were very engaging and sweet! I would totally come back whenever in SLC!
   

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   Benihana - Salt Lake City, UTResponded 7 days ago

   Hello Monica, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Salt Lake City, UT. It's wonderful to know that our team's efforts to provide excellent service and delicious food were appreciated. We're also glad that our management team was personable and engaging. We're looking forward to welcoming you back whenever you're in town! Best regards, Benihana - Salt Lake City, UT Management Team
   

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4. R

   Randy

   Salt Lake City24 reviews

   4.0

   Dined on April 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   As usual, great time, The kids love the show!!!!
   

   Benihana - Salt Lake City, UTResponded on April 11, 2025

   Hi Randy, We're thrilled to hear that you and your kids had a great time at Benihana - Salt Lake City, UT! It's always a pleasure to serve you and your family, and we're glad to hear that the kids loved the show! We noticed that you rated our value a bit lower, and we appreciate this feedback. We're always looking for ways to improve and your input is invaluable to us. Thank you for choosing us and we look forward to serving you again soon. Best Regards, The Management Team
   

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5. E

   Erin

   Denver6 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great special occasion spot! Loved celebrating my birthday there with my family
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Hello Erin, We're thrilled to hear that you chose Benihana - Salt Lake City, UT for your special occasion and that we were able to make your birthday celebration memorable. It's wonderful to know that our food and service lived up to your expectations. Your kind words mean a lot to us. We look forward to welcoming you and your family back for more celebrations in the future. Thank you for your wonderful review!
   

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6. R

   Robb VIP

   Washington DC7 reviews

   5.0

   Dined on April 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fun night. Thanks. Different more intimate Benihana experience and love it.
   

   Benihana - Salt Lake City, UTResponded on April 17, 2025

   Thanks for the feedback, Robb! We're thrilled to hear that you had a fun night at Benihana - Salt Lake City, UT. We appreciate your feedback on our different, more intimate Benihana experience and we're glad it's meeting your expectations. We strive to provide the best for our customers and your input helps us do just that. We hope to see you again soon!
   

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7. J

   Jenifer

   Los Angeles4 reviews

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Management and staff were super friendly and provided great service.
   

   Benihana - Salt Lake City, UTResponded on April 11, 2025

   Hey Jenifer, Thanks so much for your kind words! We're thrilled to hear that you had a great experience with our staff and management. It's always our goal to provide friendly service and it sounds like we hit the mark with you. We're glad you enjoyed the food and found good value in your meal. We look forward to welcoming you back to Benihana - Salt Lake City, UT soon!
   

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8. T

   Trevor

   San Diego1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This location is horrible. We had a reservation for my wife's birthday with my parents that flew in from Vegas. When we get to restaurant, they can't find the reservation and the manager says he can't get us in and won't honor our reservation. I make this reservation on Open Table l, 2 minutes later, and now they have to give us a table... it take them 30 minutes to get us in and they only us in the lounge (not at the hibachi table). The server is socially awkward (at best) and gives us horrible service (forget to refill any drinks, forgets all of the sides, brings cold food and makes bad jokes). And... after all that, gives us a full priced bill (even though the group seated next to us has half of their bill comped for slow service... and they arrived 20 minutes after us!). Horrible experience. Never again.
   

   Benihana - Salt Lake City, UTResponded on April 7, 2025

   Thanks for the feedback, Trevor. We're truly sorry to hear about your disappointing experience at our Benihana - Salt Lake City, UT location on your wife's birthday. We understand how frustrating it must have been to have a reservation only to find that it wasn't honored. We're also sorry to hear about the service you received. We strive to provide excellent service to all our guests and it's clear we missed the mark during your visit. We're taking your comments into consideration as we work to improve our services. We hope you'll give us another chance to make it right in the future. Sincerely, The Management Team
   

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9. D

   Denise VIP

   San Diego1 review

   3.0

   Dined on April 5, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   They were an hour delayed from reservation time, which made the start of the experience lose its luster
   

   Benihana - Salt Lake City, UTResponded on April 7, 2025

   Thanks for the review, Denise. We're sorry to hear about the delay in your reservation, but we're glad to hear that you still found the overall experience to be enjoyable. We appreciate your high ratings on our food and service. We're committed to providing the best experience for our guests and we hope to see you again soon.
   

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10. E

    Erika

    Jackson Hole5 reviews

    3.0

    Dined on March 30, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Waitress missed our sushi roll. Rice seemed a bit off flavor wise. Our chef was great!
    

    Benihana - Salt Lake City, UTResponded on April 1, 2025

    Hi Erika, Thank you for taking the time to leave us this valuable feedback. We're glad to hear that our chef made your dining experience enjoyable, but we're sorry to hear about the missed sushi roll and the rice flavor. We appreciate your patience and understanding. Your comments are very important to us and will be taken into consideration as we continuously strive to improve our service. We hope to have the opportunity to serve you again soon. Best, Benihana - Salt Lake City, UT The Management Team
    

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