Benihana - Plano, TX

Benihana - Plano, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lex VIP

   Dallas4 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   This place was just okay. Super over priced for mediocre hibachi. Not the best about you’ve ever had and probably would not go back. 
   

   Benihana - Plano, TXResponded 2 days ago

   Thanks for visiting us, Lex. We're sorry to hear that your experience at Benihana - Plano, TX didn't meet your expectations. We pride ourselves on our food and service, and we're disappointed to hear that we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future to provide you with the quality experience you deserve.
   

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2. B

   Bob VIP

   Dallas9 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice Easter lunch , the food and service was great!!😊
   

   Benihana - Plano, TXResponded 6 days ago

   Thanks for the review, Bob! We're thrilled to hear that you had a great Easter lunch at Benihana - Plano, TX. It's wonderful to know that you enjoyed the food and service. We always strive to provide the best for our guests, and your feedback is a testament to our efforts. We hope to welcome you back soon for another enjoyable meal!
   

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3. G

   Georgette VIP

   Dallas33 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was delicious however this time we were quite disappointed in the show and in our server. We have gone many, many times and this visit was less than their best. It may of been the chef we had at our table or the slow server response time but my family and I expected so much more.
   

   Benihana - Plano, TXResponded 5 days ago

   Hey Georgette, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our food delicious! However, we're truly sorry to hear that your recent experience at Benihana - Plano, TX didn't live up to your expectations. We always aim to provide our guests with a memorable dining experience and it's clear we missed the mark this time. We appreciate your patience with our service and your feedback about the food and the show. We'll certainly take your comments into consideration as we continuously strive to improve. We hope to have the opportunity to serve you again and provide you with the high-quality experience you've come to expect from us. Best, The Management Team
   

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4. H

   Hillary

   Dallas1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Waiter Preston was excellent. Polite and attentive. Chef was very professional and cooked our food perfectly. The Plano location is far superior to the Addison location. We went to Addison a few weeks ago and it was awful. Food undercooked, some vegetables forgotten, and we had to ask twice for the sauces. There was a couple who was friends with the waiter at our table and they clearly received better service than we did. Plano is the best location. Ask for Preston!
   

   Benihana - Plano, TXResponded 6 days ago

   Thanks for the review, Hillary! We're thrilled to hear that you had a great dining experience at our Benihana - Plano, TX location. We're especially glad to know that our waiter, Preston, provided excellent service and that our chef cooked your food to perfection. We're sorry to hear about the Addison location, and we appreciate your feedback as it helps us improve. We're also happy that our Plano location stands out. We look forward to serving you again soon!
   

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5. m

   melanie

   Unspecified1 review

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we loved dining here. just a party of 2 paired with a party of 3, the chef was great and did all the gimmicky jokes for a group of 5 adults. we all loved it
   

   Benihana - Plano, TXResponded 6 days ago

   Hi Melanie, We're thrilled to hear that you and your party had a great time dining with us at Benihana - Plano, TX! It's wonderful to know that our chef's antics added to your enjoyment. We're also glad that we could make your experience enjoyable for your entire party. Your kind words truly mean a lot to us. We look forward to welcoming you and your group back for another memorable dining experience. Best Regards, The Management Team
   

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6. K

   Karen VIP

   Dallas56 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The filet was delicious. The chef actually had us all taste a piece before he completed each prototype ensure it was done properly.
   

   Benihana - Plano, TXResponded on April 15, 2025

   Thanks for visiting us, Karen! We're thrilled to hear that you enjoyed our filet and appreciated our Chef's attention to detail. We strive to provide a dining experience that's worth the wait. We're glad you had a good time and we look forward to seeing you again at Benihana - Plano, TX.
   

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7. T

   Tina

   Fayetteville14 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food were great! We haven’t been in awhile and were shocked by the increased prices. Definitely not a place you can afford to take the family other than on special occasions.
   

   Benihana - Plano, TXResponded on April 15, 2025

   Hi Tina, Thank you for taking the time to share your experience at Benihana - Plano, TX. We're thrilled to hear that you enjoyed our service and food. We understand your concerns about the increased prices. We strive to provide the best quality food and service to all our guests, and we believe the value we offer is worth reflecting in the prices. We appreciate your feedback and hope to have the opportunity to serve you and your family again soon. Best, The Management Team
   

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8. D

   Dr. Billy VIP

   Dallas800 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I highly recommend Sunday lunch at Benihana’s. It’s more quiet and relaxed than later in the day. Food and service are fabulous, as always, but you really get that one on one attention everyone desires these days. Manager is always friendly and comes by to say hello.
   

   Benihana - Plano, TXResponded on April 14, 2025

   Thanks for the feedback, Dr. Billy! We're thrilled to hear that you enjoyed your Sunday lunch at Benihana - Plano, TX. We're glad you felt the difference between the quieter atmosphere and the fabulous food and service. It's wonderful to know that our manager's friendly presence added to your experience. We look forward to serving you again soon!
   

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9. G

   Grady VIP

   San Francisco2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Food, Amazing Service !!! Great Night !!! Thank you 😊
   

   Benihana - Plano, TXResponded on April 13, 2025

   Thanks for the feedback, Grady! We're thrilled to hear that you had a great night at Benihana - Plano, TX. It's wonderful to know that you enjoyed our food and found our service to be amazing. We strive to provide our guests with memorable dining experiences and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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10. B

    Blane

    Dallas3 reviews

    5.0

    Dined on April 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great staff and wonderful food. Excellent birthday party venue.
    

    Benihana - Plano, TXResponded on April 11, 2025

    Thanks for the review, Blane! We're thrilled to hear that you enjoyed the food and the birthday party venue at Benihana - Plano, TX. Our team always strives to provide top-notch service and delicious meals. Your kind words mean a lot to us. We look forward to welcoming you back soon.
    

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