Benihana - Pittsburgh, PA

Benihana - Pittsburgh, PA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Beverly

   Pittsburgh8 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful server and Saw was a Chef. Everything was cooked fantastic and the service was impeccable. It was a great evening.
   

   Benihana - Pittsburgh, PAResponded 7 days ago

   Hello Beverly, We are thrilled to hear that you had a wonderful experience at Benihana - Pittsburgh, PA! It's fantastic to know that our chef and service met your expectations. We strive to provide impeccable service and excellent food, so your feedback means a lot to us. Thank you for choosing to dine with us and we look forward to serving you again soon! Best, The Management Team
   

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2. OT

   OpenTable Diner

   Pittsburgh4 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Easter brunch was very nice. We love Benihana and this brunch did not disappoint.
   

   Benihana - Pittsburgh, PAResponded 7 days ago

   Dear Guest! We're delighted to hear that you enjoyed your Easter brunch at Benihana - Pittsburgh, PA. It's always a pleasure to know that our guests are pleased with the food and service. We're so glad you had a great experience and we can't wait to serve you again soon. Best, The Management Team
   

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3. m

   matt

   Pittsburgh1 review

   2.0

   Dined on April 18, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I have been going here since I was a child and it was the Samurai in the ‘80s. I took my family again at the start of this Easter weekend for supper. I will start off by saying the food is still the best tasting around compared to almost all the Hibachis in the area. From the soup, the salad dressing to the main course. All that being said this may be our last visit until they do something about the restaurant and the service and staff. The entire restaurant needs closed and deep cleaned. The floor and the railings are all sticky, food, dirt, cob webs all over the dining area. The table itself was sticky, and WOW the grills had food all over them. When I say food I don’t mean a little bit from the last meal served that night. I was able to look at several tables to see if it was just ours, because we were one of the first reservations of the evening so I was able to look around before it filled up. This food was leftover from god knows how long. Being a cook myself it’s disgusting and well very unhealthy. Now for the staff, the only ones that were cordial and pleasant were the hostesses at the door. The bartender was rude every time I went up to ask questions, like he was bothered to answer patrons questions about the alcohol he was serving. The girl working the sushi bar was the same way. She also has no idea how to make sushi properly. All of the different sushi we ordered fell apart completely when trying to pick it up. After bringing our soup and salad we didn’t see our waitress till the end! You used to get things like bowls when asking for extra stuff like salad dressing, now it’s a small plastic cup with a lid. Your tea at the end used to have a tea pot on the grill for you to enjoy, now you get one cup half full. This place needs a serious overhaul if it wants to continue, from the building itself to the incompetent staff they need to do some soul searching here.
   

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   Benihana - Pittsburgh, PAResponded 6 days ago

   Thanks for visiting us, Matt. We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We take pride in our food quality and it's disappointing to hear that we fell short this time. We're also sorry to hear about the cleanliness issues you encountered. We're committed to maintaining a clean environment and we're sorry that we didn't meet your expectations this time. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll consider visiting us again in the future.
   

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4. K

   Kris

   Pittsburgh1 review

   3.0

   Dined on April 10, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Quality isn’t the issue, it’s the price for the lack of amount you get…with the subpar service of the waitress.
   

   Benihana - Pittsburgh, PAResponded on April 12, 2025

   Thanks for the review, Kris. We're sorry to hear that you found our prices to be high and that you felt the quality of our food was lacking. We always aim to provide excellent service and value, and we're sorry if we fell short in these areas during your visit. Your feedback is invaluable to us as it helps us improve. We hope to have the opportunity to serve you better in the future.
   

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5. OT

   OpenTable Diner

   Pittsburgh7 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food was sub par and I could get much better value going to our local Ichiban, which is where I normally go and will continue to go.
   

   Benihana - Pittsburgh, PAResponded on March 31, 2025

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear that your dining experience at Benihana - Pittsburgh, PA didn't meet your expectations. We strive to provide top-notch food and service, and we're disappointed to hear that we fell short this time. We appreciate your honest feedback as it helps us improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. M

   Mary VIP

   Pittsburgh13 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   We have loved dining at Benihana for the past 25-30 years. The food is excellent. The service is always professional, friendly and efficient. When our daughter was growing up, she often requested to go to Benihana for her birthday. She would invite some of her friends and we would sit at one of the grilling tables where the chef would cook our food amid a remarkable demonstration of skills. It was fun. In more recent years we have opted to sit at a table in the bar area and just have the prepared meal served to us there. Since we were celebrating my now adult daughter's birthday, we made a reservation for 6 people to eat at the bar. The reservation was accepted. However, when we arrived at the restaurant, we discovered that the tables for 6 had been replaced, in the bar area, by booths for 4 people. Consequently, we had to split our group and sit in 2 different booths. We were not happy nor was the wait staff who stated that the option for reservations at the bar should be removed from their reservation system. I agree since sitting separately was not something we wanted to do.
   

   Benihana - Pittsburgh, PAResponded on March 31, 2025

   Hey Mary, We're truly sorry for the inconvenience you've experienced. We understand your disappointment and regret that the reservation system wasn't functioning as intended. We understand your frustration and we sincerely apologize for any inconvenience caused. We'll look into this matter to ensure it doesn't happen again. We appreciate your patience and support over the years. We hope to serve you again soon and provide a better experience. Best regards, The Management Team
   

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7. C

   Carol

   Pittsburgh3 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable evening. Food was delicious and good quality. Excellent service.
   

   Benihana - Pittsburgh, PAResponded on March 31, 2025

   Thanks for the feedback, Carol! We're thrilled to hear that you had an enjoyable evening at Benihana - Pittsburgh, PA. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with a memorable dining experience and your kind words affirm that we're on the right track. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Benihana - Pittsburgh, PA Management Team
   

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8. D

   Danielle VIP

   Pittsburgh9 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, fantastic food, per the usual. Easy to get a reservation, too. We had a great time!
   

   Benihana - Pittsburgh, PAResponded on March 30, 2025

   Hey Danielle, We're thrilled to hear that you had a great time at Benihana - Pittsburgh, PA! Your kind words about our service and food have truly made our day. We're glad that our reservation system was easy for you to get, and we're delighted that you enjoyed your time with us. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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9. A

   Autumn

   Pittsburgh1 review

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it! All the staff were amazing! My husband had a great birthday.
   

   Benihana - Pittsburgh, PAResponded on March 28, 2025

   Hi Autumn, We're thrilled to hear that you and your husband had a great birthday celebration at Benihana - Pittsburgh, PA! It's always a pleasure to serve our guests and we're glad that you enjoyed your time with us. We look forward to your next visit. Best wishes, The Management Team
   

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10. A

    Amber

    Unspecified1 review

    1.0

    Dined on March 21, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Our Food was overally saltey I let the waitress know of the situation she was more concerned about getting her tip throu cashapp are Zelle are table wasn’t set after they told us it was set so we had to wait on that
    

    Benihana - Pittsburgh, PAResponded on March 24, 2025

    Hi Amber, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We strive to provide our guests with the best dining experience and it's clear we fell short during your visit. We understand that our service was slow, and the food not up to your expectations. Your feedback is invaluable to us as it helps us improve. We will work diligently to address these issues and ensure they don't happen again. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
    

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