Benihana - Newport Beach, CA

Reseñas de Benihana - Newport Beach, CA de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Anna

   Condado de Orange7 reseñas

   5.0

   Comieron hoy

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our chef Robert was awesome and a good cook! We were entertained well. Thanks!!
   

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2. J

   Jeffery VIP

   Los Ángeles34 reseñas

   4.0

   Comieron hace 1 día

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   Always a great place for a birthday diner, however, it took them 45 minutes, after being sat ,for the chef to arrive and start. It seemed they are thin on staff all around, and for the price we paid for the meal and experience, we should have received better and more timely service.
   

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3. H

   Hari

   Condado de Orange13 reseñas

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 1

   Horrible. We were seated in the bar area. Bar area is a waiting area for the main seating. It is like a market. Crowded, people just hanging out next to your table, nor at clean. We got the water in dirty glass which had to be returned. Food was off low quality, drinks below average. Had to throw away the lobster rolls because it tasted bad.
   

   Benihana - Newport Beach, CARespuesta enviada hace 1 día

   Hey Hari, We're really sorry to hear about your experience at Benihana - Newport Beach, CA. We take your feedback seriously and are disappointed to hear that we fell short of your expectations. We strive to provide a clean and comfortable environment for our guests, and we're sorry that we missed the mark on your visit. We also regret to hear about the issues with your food and drinks. Your comments about the lobster roll are particularly concerning as we take food quality seriously. We will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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4. B

   Brenda

   Yorkshire2 reseñas

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   Service was ok. Food was quite good but hard to rate great…was near great. The meat and seafood seemed fresh and well cooked. Highly recommend but the whole experience seemed less high end (for the price) than it used to be. Overall the restaurant did not feel as clean as it used to (the bathrooms were awful and when I told the receptionist that they needed attention, she seemed to care less). There were weird “fixes” all around from a maintenance standpoint and overall there did not seem to be enough help or attention to the needs of the business. I hope they can figure it all out and stay in business. It was really crowded and they were very busy so the revenue seems to be there. Hopefully it is being reinvested appropriately back into running the business well!! Good establishment, hope to see them succeed, needs to look at the maintenance and the service help (not the chef’s…they seem great). Food tasty.
   

   Benihana - Newport Beach, CARespuesta enviada hace 1 día

   Hi Brenda, Thanks for your review and for taking the time to share your experience at Benihana - Newport Beach, CA. We're thrilled to hear that you enjoyed the food and found it to be well-cooked and fresh. We always strive to provide top-notch service and cleanliness. We also appreciate your feedback about our chef's performance and the cleanliness of our establishment. We'll certainly take your comments into consideration for future improvements. We hope to have the opportunity to serve you again soon and provide a better experience. Best regards, Benihana - Newport Beach, CA Management Team
   

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5. M

   Mehmet

   San Francisco1 reseña

   2.0

   Comieron hace 3 días

   1. Global 2
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   It was fair, nothing to be excited about. Food was OK
   

   Benihana - Newport Beach, CARespuesta enviada hace 3 días

   Thanks for the feedback, Mehmet. We're sorry to hear that your experience at Benihana - Newport Beach, CA didn't meet your expectations. We strive to provide our guests with a memorable dining experience and it seems we fell short this time. We're glad you found the food to be OK, but we understand that you were expecting more. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. L

   Laiza

   Condado de Orange1 reseña

   3.0

   Comieron hace 3 días

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 5

   Been there multiple times, including with kids. This time, the chef went super fast not allowing us time to enjoy the freshly cooked food. There was no show for the kids, he barely lit up the onions and quickly stopped it. We were left having to finish up quickly as they were cleaning the table and setting up for the next party. I ordered the trio and while I was still starting the chicken, there was already shrimp and meet on my plate. The vegetables were barely seasoned and cooked. The steak also had no salt. I have never been served that quick there. Also no desserts were offered.
   

   Benihana - Newport Beach, CARespuesta enviada hace 2 días

   Hello Laiza, We're truly sorry to hear about your recent experience at Benihana - Newport Beach, CA. It's always our goal to provide a memorable dining experience for all our guests, and we regret that we missed the mark this time. We understand your frustration regarding the service speed and the unseasoned vegetables and meat. Please know that we take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Newport Beach, CA Management Team
   

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7. t

   thomas

   San Diego7 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   The table was ready when requested, the server Jake, was patient with our three grandsons and Aurelio, our cook, really entertained them. Food was solid and it was a great meal experience.
   

   Benihana - Newport Beach, CARespuesta enviada hace 3 días

   Thanks for visiting us, Thomas! We're thrilled to hear that you and your family had a great dining experience at Benihana - Newport Beach, CA. It's wonderful to know that our team was able to accommodate your family's needs and keep them entertained. We're also glad to hear that you enjoyed our food. We strive to provide excellent service and value to all our guests. We appreciate your feedback and look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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8. K

   Karina

   Condado de Orange1 reseña

   5.0

   Comieron en 21 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always a great experience, especially for birthdays
   

   Benihana - Newport Beach, CARespuesta enviada hace 7 días

   Hello Karina, Thank you for choosing Benihana - Newport Beach, CA for your birthday celebration! We're thrilled to hear that you had a great experience and enjoyed our food and service. Your kind words mean a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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9. D

   Diala VIP

   Condado de Orange5 reseñas

   3.0

   Comieron en 20 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 3
   4. Ambiente 4

   We came to Benihana to celebrate my daughter’s birthday and were really looking forward to a fun night—but unfortunately, the experience didn’t meet expectations. Even though we had a reservation, we still had to wait about 20 minutes just to be seated. Once at the table, we waited another 45 minutes before the chef finally arrived, so we didn’t even start eating until much later than expected. With hungry kids and a birthday to celebrate, it definitely took away from the evening. To be fair, the food was good, as always—but the service and long wait times made the night feel more stressful than special. We’ve had better experiences at other locations.
   

   Benihana - Newport Beach, CASe respondió el 21 de abril de 2025

   Thanks for the feedback, Diala. We're sorry to hear about your experience at Benihana - Newport Beach, CA, especially on such a special occasion like your daughter's birthday. We understand that waiting times can be frustrating and we apologize for the delay you experienced. We're glad to hear you enjoyed the food, but we're sorry that the service didn't match the experience. We strive to provide a memorable dining experience and it sounds like we fell short this time. We appreciate your feedback and will use it to make improvements. We hope to have the chance to serve you again and provide a better experience. Best regards, Benihana - Newport Beach, CA Management Team
   

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10. J

    June

    Condado de Orange6 reseñas

    5.0

    Comieron en 19 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    My friend has food allergies and your staff was very accommodating and conscious of what products she couldn’t eat. We were very happy she could eat her whole meal.
    

    Benihana - Newport Beach, CASe respondió el 20 de abril de 2025

    Hey June, We're thrilled to hear that your friend enjoyed her meal at Benihana - Newport Beach, CA! It's always our goal to make sure our guests can safely eat our food. We appreciate your kind words and high ratings. We're glad we could accommodate your friend's dietary needs. Thank you for choosing us, and we look forward to serving you again soon! Best, The Management Team
    

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