Benihana - Miami Beach, FL

Reseñas de Benihana - Miami Beach, FL de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Alyssa

   Las Vegas1 reseña

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Had an amazing time at Benihana in Miami my group of girls! We ended up staying for a few hours because the vibes were great. The drinks were on point—strong, flavorful, and kept coming! The food didn’t disappoint either. Everything was fresh, well-seasoned, and cooked right in front of us with that signature Benihana flair. Our chef was super entertaining, and the staff made sure we were taken care of the entire night. Definitely a fun spot for a group outing
   

   Benihana - Miami Beach, FLRespuesta enviada hace 1 día

   Thanks for visiting us, Alyssa! We're thrilled to hear that you and your group had an amazing time at Benihana - Miami Beach, FL. We take pride in our fresh, well-seasoned food and the unique Benihana flair. It's great to hear that our team was able to provide you with attentive service and a memorable night. We strive to make every group outing a fun and memorable experience for our guests. We look forward to serving you again soon!
   

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2. P

   Patrick VIP

   Miami18 reseñas

   3.0

   Comieron hace 3 días

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   The food was good but the service was horrible. It was a bad experience.
   

   Benihana - Miami Beach, FLRespuesta enviada hace 1 día

   Hey Patrick, We're really sorry to hear about your recent experience at Benihana - Miami Beach, FL. We strive to provide excellent service to all our guests and it's clear that we fell short during your visit. We're glad to hear that you enjoyed our food, but we're truly sorry that you found the service disappointing. Your feedback is crucial to us, and we assure you that we will do our best to improve in this area. We hope you'll give us another chance to make it right. Best, The Management Team
   

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3. D

   Diana

   Fort Lauderdale2 reseñas

   1.0

   Comieron hace 3 días

   1. Global 1
   2. Comida 4
   3. Servicio 2
   4. Ambiente 1

   I had a very upsetting experience at the Benihana location in North Miami on April 22, 2025. I was dining with my one-year-old son, expecting an enjoyable and family-friendly evening. Unfortunately, what unfolded was far from that. During our meal, there was a serious verbal altercation between a restaurant employee and a customer. The exchange was loud, aggressive, and incredibly uncomfortable — especially with a young child present. The situation escalated to the point where the police had to be called, creating a chaotic and tense atmosphere for everyone in the restaurant. This completely ruined our night. It was hard to focus on the meal or enjoy the experience when I was more concerned about the safety and well-being of my son. The staff did not do much to de-escalate or reassure guests, and the incident seemed to go on far longer than it should have. I’ve always associated Benihana with good food and fun entertainment, but this experience was completely the opposite. I truly hope this was an isolated event, but I won’t be returning to this location after what happened.
   

   Benihana - Miami Beach, FLRespuesta enviada hace 2 días

   Hey Diana, We’re very sorry to hear about your experience. This is not reflective of the family-friendly environment we strive to maintain. Your concerns have been shared with our management team, and we are looking into the incident thoroughly. We understand how distressing this must have been, especially with your child present, and we sincerely apologize for the disruption to your evening. Thank you for bringing this to our attention — your feedback is important to us.
   

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4. C

   Concetta

   Hawái1 reseña

   2.0

   Comieron hace 3 días

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   I was in BENIHANA quite a few years ago and I had a wonderful experience. Back in Miami We decide f to return but evidently the management or ownership had changed. Poor service (Moe was the only one Who cared for the Guests and took care of them) All the other people working there including the hostess seemed to mind their own business. Even the chef was not in the mood to entertain the guests. He cooked in silence ; only once tried to surprise doing a heart with the rice. Even the quality and flavor of the food was not great. It’s a shame because it used to be a very elegant and top restaurant with excellent service and top quality food. It was a true disappointment.
   

   Benihana - Miami Beach, FLRespuesta enviada hace 2 días

   Hey Concetta, We're really sorry to hear about your experience at Benihana - Miami Beach, FL. It's disheartening to hear that we didn't live up to the standards that we pride ourselves on. We understand that our service and food quality fell short, and we sincerely apologize for this. We're always looking to improve and your feedback is invaluable in that process. We hope that you will give us another chance to turn your experience around. Thank you for your feedback, and we hope to have the chance to make it right in the future. Best, The Management Team
   

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5. C

   Cathy

   Fort Lauderdale9 reseñas

   5.0

   Comieron hace 4 días

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Overall excellent restaurant for all occasions, meeting people, at your table never met before, food fundable, atmosphere, amazing the chef's magical technics, scenery outside stunning. Staff very friendly. Check out you will be back again and again.
   

   Benihana - Miami Beach, FLRespuesta enviada hace 2 días

   Thanks for the feedback, Cathy! We're thrilled to hear that you had an overall excellent experience at Benihana - Miami Beach, FL. It's wonderful to know that you enjoyed the food, the atmosphere, and our chef's magical technics. We're glad that our staff could make your visit comfortable and enjoyable. We appreciate your kind words and look forward to welcoming you back again.
   

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6. L

   Linda VIP

   Calgary1 reseña

   3.0

   Comieron hace 5 días

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 2

   El servicio fue pésimo, no los dieron lo que correspondía en la cena, y nos cobraron cosas que según ellos nos dieron, no creo regresar
   

   Benihana - Miami Beach, FLRespuesta enviada hace 4 días

   Hola Linda, Lamentamos sinceramente que su experiencia en nuestro restaurante no haya sido la que esperaba. Agradecemos que se haya tomado el tiempo de compartirnos su opinión, ya que sus comentarios nos ayudan a mejorar. Nos preocupa saber que hubo confusiones con su cena y con la cuenta. Esto no refleja el estándar de servicio que nos esforzamos por ofrecer. Nos encantaría tener la oportunidad de aclarar lo ocurrido y poder enmendar la situación. Si está dispuesto(a), por favor contáctenos directamente al [correo/teléfono] para poder conversar con usted y buscar una solución. Su satisfacción es muy importante para nosotros. Esperamos poder atenderle mejor en una futura ocasión.
   

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7. A

   Antone

   Miami1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I enjoyed every minute of it, great service, nice atmosphere, food was very good, and our chef was very polite and friendly. He gets an A+
   

   Benihana - Miami Beach, FLRespuesta enviada hace 4 días

   Thanks for the review, Antone! We're thrilled to hear that you had a fantastic experience at Benihana - Miami Beach, FL. It's wonderful to know that our service, atmosphere, and food met your expectations. We always aim to provide a memorable dining experience for our guests, and it's great to hear that we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon!
   

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8. E

   Eduardo VIP

   México7 reseñas

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 3
   3. Servicio 5
   4. Ambiente 3

   Hostess made a mistake and gave our table to another party. We had to wait more than one hour after the original reservation. Manager did his best to accommodate us.
   

   Benihana - Miami Beach, FLRespuesta enviada hace 5 días

   Thanks for visiting us, Eduardo! We're sorry to hear about the mix-up with your table during your visit. It's certainly not the impression we want to leave our valued guests with. We're glad to hear that you found our service satisfactory, despite the delay. We're committed to improving our service to make such situations a thing of the past. We hope you'll give us another chance to provide you with a better dining experience. Best, Benihana - Miami Beach, FL Management Team
   

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9. T

   Tiffany

   Fort Lauderdale2 reseñas

   2.0

   Comieron en 17 de abril de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   The server was not good at all. Never came to refill drinks and forgot everything that we asked for even though we kept reminding him. I never can get a good server when I come to this place. I love the food when I can get a good chef but the servers. I never had a good one, not even a decent one
   

   Benihana - Miami Beach, FLRespuesta enviada hace 4 días

   Thanks for the feedback, Tiffany. We're sorry to hear that your experience at Benihana - Miami Beach, FL didn't meet your expectations. We take pride in our food and service, and it's disappointing to hear that we fell short this time. We appreciate your comments about our server's performance and will certainly work on improving that aspect. We hope to have the opportunity to serve you again and provide the great experience you've come to expect from us. Best regards, Benihana - Miami Beach, FL Management Team
   

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10. A

    Annellyse

    Unspecified3 reseñas

    5.0

    Comieron en 16 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    This location is brand new. I enjoyed every second including the wonderful customer service who helped move my reservation at the last minute. The food was wonderful. I will definitely return for the customer service and vibes
    

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    Benihana - Miami Beach, FLRespuesta enviada hace 5 días

    Hi Annellyse, We're thrilled to hear that you had a wonderful experience at Benihana - Miami Beach, FL! It's great to know that our team was able to accommodate your reservation request at the last minute and provide excellent customer service. We're also glad to hear that you enjoyed our food and found the overall value to be good. Your kind words mean a lot to us and we're looking forward to welcoming you back for another great dining experience. Best regards, The Management Team
    

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