Benihana - Maple Grove, MN

Benihana - Maple Grove, MN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Brian

   Minneapolis2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   This is the first time we have been to Benihana in quite some time. We were greeted by a sign on the door saying that there is a 20% service charge for people sitting at the tables that they make the food in front of you and that it is not a gratuity! Luckily we had a gift card and birthday voucher because for the two of us without drinks it was $150… The service and food were outstanding. We will not come to Benihana anymore if we have to pay full price, it is outrageous.
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hi Brian, Thank you for taking the time to share your experience at Benihana - Maple Grove, MN. We're thrilled to hear that you found our service and food outstanding. We're sorry to hear about your concerns regarding the service charge. We understand the importance of providing a pleasant dining experience and we're sorry if you felt it was necessary. We appreciate your feedback and will certainly take it into consideration. We understand your disappointment and we truly value your patronage. We hope that you will reconsider and give us another chance to provide you with the great dining experience you deserve. Best regards, Benihana - Maple Grove, MN Management Team
   

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2. S

   Sarah

   Minneapolis1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We have gone using our birthday coupons for YEARS, and I think this is the last time we will be doing it. The prices are getting higher and higher, and unfortunately - the service is not at the level we would expect for the price. They were short or behind on chefs, so our chef did not come until 1 hour after we sat. The Chef was nice and made great food - BUT there was no communication from the mgmt about the delay. Our server gave me notice about the delay, but only to me - not to the entire table, and there where two other parties sitting there that I had to relay the message to. The manager was asked, by another at our table, for something to compensate us for the very long wait - and we got 20% off, which basically was deleted because of the automatic gratuity. We were asked to add more gratuity by the server, which we were not. The foot was great - everything else was substandard. I also think that there needs to be more servers. Our drinks should be refilled more often and the plates bussed quicker. If the price were lower, I would probably not be as particular, but at the price it was (for two adults and two kids with NO drinks, the cost was over $160 and that was WITH the birthday coupon). Nope - not going again. Not worth the price at the level of staffing.
   

   Benihana - Maple Grove, MNResponded 2 days ago

   Thanks for the feedback, Sarah. We're sorry to hear that your recent experience at Benihana - Maple Grove, MN didn't meet your expectations. We value your loyalty and understand how important timely service is. We're sorry for the wait and any confusion about the communication. We also regret that our pricing and staffing didn't meet your expectations. Your comments are important to us and will be taken into consideration as we strive to improve. We hope to have the opportunity to welcome you back for a better experience. The Management Team
   

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3. D

   Dylan

   San Diego5 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   The show that you come from wasn’t really there. Very disappointing as we came for son’s birthday. Was told that MOA or Kobe offers better experience. Food was way salty but to be expected with hibachi.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hi Dylan, we're truly sorry to hear about your recent experience at Benihana - Maple Grove, MN. We understand that our service and food didn't meet your expectations and that our MOA or Kobe show was not up to par. We strive to create memorable experiences for our guests and it's clear we fell short this time. We appreciate your feedback and we'll certainly use it to improve. We hope you'll give us another chance to make it right. Thank you for your understanding.
   

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4. K

   Kathy

   Minneapolis3 reviews

   4.0

   Dined on April 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was good, the service was great. I really do not like that they add 20% if you sit where they prepare the food in front of you. I thought that was the main reason to go there. We sat in the bar to avoid the $68 fee as we've seen the "show" several times.
   

   Benihana - Maple Grove, MNResponded on April 18, 2025

   Thanks for the review, Kathy! We're thrilled to hear that you enjoyed the food and service at Benihana - Maple Grove, MN. We understand your concerns about the seating arrangement and understand that it can affect the overall experience. We appreciate your feedback and will take it into consideration for future improvements. We look forward to serving you again soon!
   

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5. N

   Naomi

   Minneapolis1 review

   3.0

   Dined on April 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I've been going to Benihana for my birthday for at least 15 years. I always order the same entree. This year I was shocked that the price for the entree had increased by at least 70%. I still ordered it because I figured that the price of food in general had increased dramatically in the past year. However, I was disappointed when the quality of food had decreased. The food didn't taste as good as it usually does. Some of the grilled veggies were mushy and the rest of the food wasn't as flavorful as it has been in the past. In addition, the ice cream wasn't fresh. It was crunchy from the ice chips in it. For the increased price we paid for the food, I was expecting to get the same quality that I had gotten in the past. Finally, we have always had our picture taken to commemorate my birthday. That didn't happen this year. It was a very disappointing experience.
   

   Benihana - Maple Grove, MNResponded 5 days ago

   Thanks for visiting us, Naomi. We're sorry to hear that your recent visit to Benihana - Maple Grove, MN did not meet your expectations. We understand that you've been enjoying our traditional menu for years and we regret that the quality of our food did not meet your expectations this time around. We appreciate your feedback about the pricing and the photo issue. We'll definitely take your comments into consideration as we strive to improve our customer experience. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. I

   Ilsa

   Minneapolis2 reviews

   1.0

   Dined on April 14, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   This restaurant adds a 20% service charge to the bill that is NOT the tip. You are expected to tip the staff on top of that. This is now illegal in MN but they are doing it anyway and they don’t make it at all clear so my poor Mom who paid, didn’t realize this and generously tipped on top of this outrageous service charge. And our service wasn’t even very good. 7 of us and the bill was over $700?! We each had one drink. I will never eat here again.
   

   Benihana - Maple Grove, MNResponded on April 16, 2025

   Hi Ilsa, thank you for your feedback. We're sorry to hear about your experience. Our service charge supports fair wages for our team, and we agree it should always be clearly communicated. We’re reviewing our signage and staff training to ensure this is more transparent moving forward. We never want guests to feel misled or disappointed, and we truly value your input as we work to improve.
   

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7. C

   Cathy

   Minneapolis6 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The Buffalo all experience what's good. However, we had 7 people at the table. I came with a twenty percent tip but then another woman who was giving us drink said we had to keep her another fifteen percent because the twenty percent didn't include her, so we spent over seven hundred dollars, that's a hundred dollars a person, and we just ordered soda accept for two people who ordered one drink. This is way too expensive. As I was thinking about sixty dollars a person, I will never go back because it's vary list meeting when you have to pay a twenty percent tip and then a fifteen fifteen percent tip on top of that, I will never go back
   

   Benihana - Maple Grove, MNResponded on April 15, 2025

   Thanks for visiting us, Cathy. We're sorry to hear about your experience. We understand your concerns about the Buffalo's Buffalo All-You-Can-Eat experience. We aim to provide a balanced experience, and your feedback helps us improve. We apologize for any confusion about the tipping and appreciate your understanding. We hope you'll give us another chance in the future to provide a better dining experience.
   

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8. L

   LaSaundra

   Minneapolis1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Hector was very enthusiastic and entertaining. He engaged with everyone while cooking and the jokes with the food were hilarious. Our server Shari was amazing with keeping drinks filled and taking away empty dishes. She also sang happy birthday to me alone. Her singing was amazing! We will definitely come back.
   

   Benihana - Maple Grove, MNResponded on April 14, 2025

   Thanks for the review, LaSaundra! We're thrilled to hear that you had a great time at Benihana - Maple Grove, MN. It's wonderful to know that you found our chef and server to be engaging and made you feel welcome. We're also glad you enjoyed our food and found the birthday celebration to be memorable. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Benihana - Maple Grove, MN Management Team
   

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9. B

   Beth

   Minneapolis1 review

   2.0

   Dined on April 6, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a 6 pm reservation at the Maple Grove location and did not get seated until 6:30 pm and there were many other groups in the same position. They need to get a handle on scheduling.
   

   Benihana - Maple Grove, MNResponded on April 8, 2025

   Hi Beth, we're truly sorry to hear about your recent experience at our Maple Grove location. We understand how frustrating it can be to wait, especially when you have a reservation. We're taking your feedback seriously and will work on improving our reservation scheduling to ensure that all our guests are seated at their scheduled time. We appreciate your patience and hope you'll give us another chance to serve you better. Thank you for your understanding.
   

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10. M

    Mike

    Minneapolis2 reviews

    5.0

    Dined on April 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wife and I had an amazing time. Food was prepared as we watched. Fun night great experience
    

    Benihana - Maple Grove, MNResponded on April 7, 2025

    Thanks for visiting us, Mike! We're thrilled to hear that you and your wife had an amazing time at Benihana - Maple Grove, MN. It's fantastic to know that our food preparation and fun atmosphere contributed to your enjoyable evening. We appreciate your feedback and look forward to serving you and your wife again soon. Best regards, The Management Team
    

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