Benihana - Mall of America, MN

Benihana - Mall of America, MN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Ed VIP

   Tampa16 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Paco the chef was outstanding, best ever. Food was great.
   

   Benihana - Mall of America, MNResponded 7 days ago

   Thanks for the review, Ed! We're thrilled to hear that you had an outstanding experience with Paco the chef at Benihana - Mall of America, MN. It's great to know that you enjoyed our food and found it to be of great value. We're always striving to provide the best service possible, so your feedback is greatly appreciated. We hope to see you again soon!
   

   1 person found this helpful

2. j

   jeff

   New York City2 reviews

   4.0

   Dined on April 18, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was good except for our waiter who was much slower to react than any of the the others in the dining room. I wanted to congratulate the others for doing a great job for their tables where ours did not. The cook did a nice job and the food was great. Prices seemed kind of high but I chalked it up to everything is gouged in the MOA.
   

   Benihana - Mall of America, MNResponded 7 days ago

   Thanks for visiting us, Jeff! We're thrilled to hear that you enjoyed the food and found our team to be doing great work. We apologize for the slower service you experienced during your visit. We aim to provide excellent service to all of our guests and we're sorry to have fallen short. We appreciate your understanding and patience, and we're glad you found value in our prices. We hope to see you again soon!
   

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3. M

   Monique

   Minneapolis2 reviews

   4.0

   Dined on April 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent. The service was great but the manager and the gratuity policy should be revisited. I don't mind paying the 20% automatic gratuity. I do expect the server to mention that gratuity was already included and that was an additional gratuity they were asking for. Once I realized I tipped twice, I asked the manager to refund my second gratuity. I was them scolded that I should have read the signs. It turned into a pretty embarrassing situation that did not have to be.
   

   Benihana - Mall of America, MNResponded on April 16, 2025

   Dear Monique! Thank you for your feedback—we’re glad you enjoyed the food and service. We’re sorry to hear about the confusion and how the situation was handled. Our goal is transparency, and we’re reviewing both our signage and staff training to prevent this in the future. We truly appreciate you bringing this to our attention.
   

   1 person found this helpful

4. T

   Teri

   Minneapolis3 reviews

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our shrimp was dirty , the cook spoke very fast and had our food all over the place . He didn’t proportion the rice nor food so we were shorted chicken ,soup was cold , salad barely had sauce . But the waiter was nice she did the best she could .
   

   Benihana - Mall of America, MNResponded on April 15, 2025

   Thanks for visiting us, Teri. We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We pride ourselves on providing excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your feedback about the shrimp and other dishes, and we assure you that we're taking necessary steps to improve our service. We're glad to hear that our waiter was able to make a positive impression despite the service issues. We hope to have the opportunity to serve you better in the future. The Management Team
   

   1 person found this helpful

5. L

   Linda

   San Francisco3 reviews

   2.0

   Dined on April 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was very slow,our server was inexperienced and clumsy he spilled soup on my 3year old grandchild’s head and arm. Her ice cream was served in a hot bowl so it was over half melted when it got to the table. The food timing was all off. Very disappointing. I had high expectations. The manager took a percentage off our bill which was nice
   

   Benihana - Mall of America, MNResponded 3 days ago

   Hi Linda, We're really sorry to hear about your experience at Benihana - Mall of America, MN. We strive to provide excellent service and it seems we fell short this time. We apologize for the slow service, the spill on your grandchild's head, and the food timing. We also appreciate your understanding about the manager's fee. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to make it right. Best, The Management Team
   

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6. S

   Sheri

   Minneapolis1 review

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   My reservation was for BAR seating - they sat us at the table because I don't see the need in paying the extra money for the experience - I just wanted the food that USED to be good. The food was so overwhelming with PEPPER and not so much hibachi flavors.
   

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   Benihana - Mall of America, MNResponded on April 13, 2025

   Thanks for the review, Sheri. We're sorry to hear that your dining experience at Benihana - Mall of America, MN, didn't meet your expectations. We understand your concerns about the seating arrangement and the flavors in our hibachi dishes. We strive to provide a unique and enjoyable dining experience for all our guests and it's clear we missed the mark this time. Your feedback is valuable to us and we'll certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

   1 person found this helpful

7. S

   Salika

   Minneapolis4 reviews

   4.0

   Dined on April 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was a fun dinner for my husband's birthday. We were a group of 9 people. Food was delicious. Our chef was really fun and a jokester.
   

   Benihana - Mall of America, MNResponded on April 11, 2025

   Thanks for the review, Salika! We're thrilled to hear that you and your husband had a fun dinner at Benihana - Mall of America, MN. It's wonderful to know that our food was delicious and that our chef added to the festive atmosphere. We strive to make every visit a memorable one, and your feedback is a great way to do that. We look forward to welcoming you and your group back for more memorable experiences.
   

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8. D

   Diane

   Minneapolis3 reviews

   3.0

   Dined on April 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   All the food was chopped into little pieces and shared amoung the diners. I ordered lobster, scallops and shrimp. The scallops were tough and small. The lobster was tiny and chopped into little pieces. The shrimp was very small and chopped up like the lobster. All the seafood was a little tough and quite small portions given the $53 price tag plus a 20% service fee plus tax and tip. It was a fun experience, but the food was overpriced and not that great. Not an $80 dinner in my view.
   

   Benihana - Mall of America, MNResponded on April 11, 2025

   Hi Diane, We're sorry to hear that your dining experience at Benihana - Mall of America, MN didn't meet your expectations. We take pride in our food quality and portion sizes, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback on the scallops, lobster, and shrimp, and we'll certainly take your comments into consideration as we continuously strive to improve our menu. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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9. D

   Dustin

   Minneapolis1 review

   1.0

   Dined on April 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiter never came back with my drinks way over priced after the fees not worth is much better places to eat
   

   Benihana - Mall of America, MNResponded on April 7, 2025

   Hey Dustin, we're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We always aim to deliver exceptional service and it seems we fell short this time. Your feedback regarding the pricing and service is extremely valuable and we assure you that we'll address these issues to improve our future services. We hope you'll give us another chance to provide the quality experience you deserve. Best regards, The Management Team
   

   1 person found this helpful

10. L

    Laura

    Minneapolis5 reviews

    5.0

    Dined on April 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My husband and I went here to celebrate our anniversary. We were able to try the taste of Benihana special that was going on for $39. But this being a special we were able to splurge on drinks. Our waitress was great and gave us some fabulous ideas/recommendations. They were fabulous. Are we just was attentive and helpful. And was kind enough to give me Yum sauce cups to go. The dinner made our anniversary night very special.
    

    Benihana - Mall of America, MNResponded on April 7, 2025

    Hey Laura, Thank you for choosing Benihana - Mall of America, MN for your special anniversary celebration! We're thrilled to hear that you and your husband had a memorable experience with us. It's great to know that our service, food, and drinks were able to make your day special. We're also glad you enjoyed the complimentary yum sauce cups. Your kind words mean a lot to us and we can't wait to welcome you back for another memorable experience. Best wishes, The Management Team
    

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