Benihana - Lombard, IL

Reseñas de Benihana - Lombard, IL de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Jeremy

   Chicago5 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I had a great experience at Benihana tonight. We had reservations (thank you, OpenTable) and were seated promptly. We had great service and the food tasted great, as usual. This is a marked improvement from a couple years ago when I was experiencing delays bewteen getting seated and the meal starting. Benihana seems to have figured a lot of those issues out. I'm glad to see that Benihana is back to being the fun and stress-free dining experience that I remember it being over the years.
   

   Benihana - Lombard, ILRespuesta enviada hace 1 día

   Hi Jeremy, Thank you for your wonderful review and for choosing to dine with us at Benihana - Lombard, IL. We are thrilled to hear that you had a great experience and enjoyed the food and service. Your kind words are greatly appreciated and serve as a great motivation for our team. We sincerely hope to welcome you back soon for another enjoyable dining experience. Best regards, Benihana - Lombard, IL Management Team
   

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2. R

   Richard

   Chicago10 reseñas

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   The table area where we sat was not cleaned properly from the people that were there before us And had a 730 reservation. Didn't get to be seated until 8:10. The don't update you on your wait time.
   

   Benihana - Lombard, ILRespuesta enviada hace 3 días

   Hi Richard, we're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We strive to provide our guests with a comfortable and enjoyable dining experience, and we apologize if we fell short this time. We also understand your frustration about the wait time. We'll definitely take your feedback into consideration as we work to improve our service. We hope you'll give us another chance to serve you better in the future. Thanks for your patience. Best regards, The Management Team
   

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3. A

   Angel

   Chicago1 reseña

   3.0

   Comieron hace 4 días

   1. Global 3
   2. Comida 5
   3. Servicio 2
   4. Ambiente 3

   Service was very slow. I understand the wait to sit down. But once we were seated everything was very slow after that. Highly disappointed we chose this place as my wife’s birthday dinner
   

   Benihana - Lombard, ILRespuesta enviada hace 3 días

   Hello Angel, We appreciate your visit to Benihana - Lombard, IL and your feedback. We're sorry to hear that your experience was slower than expected, especially on such a special occasion like your wife's birthday. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're taking your comments into consideration and will work on improving our service speed. Thank you for your understanding and we hope to make your next visit more enjoyable. Best regards, The Management Team
   

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4. L

   Lorrie

   Chicago1 reseña

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Good food and service! Nice clean restaurant in Lombard!
   

   Benihana - Lombard, ILRespuesta enviada hace 4 días

   Thanks for visiting us, Lorrie! We're thrilled to hear that you enjoyed your dining experience at Benihana - Lombard, IL. It's wonderful to know that our food and service met your expectations. We strive to provide a clean and pleasant environment for our guests, and we're glad you appreciated it. We look forward to serving you again soon!
   

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5. N

   Nellie

   Chicago1 reseña

   1.0

   Comieron en 16 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 2
   4. Ambiente 1

   This was our first time ever at Benihana and we were very excited for the experience and food. Let me just say, save your money please. Any other Hibachi restaurant would be a smarter choice. The amount of food/portion size you receive is not worth it. My 5 pieces of steak I got on my plate for 40$ not including the fried rice which I assumed came with the hibachi was ridiculous. My 8 year old niece, finished her chicken and some of my food and was still hungry. We waited about 1 hour 1/2 before a chef actually came and started cooking. The chef was awesome, he was funny and kind and made the experience not a total loss. I will say the staff there was nice. The environment and ambiance was less than ideal. I hope others have better experiences but we will choose a different eatery next time. It was not worth 200$ for 2 adults and 1 kid to eat subpar food with portions so small.
   

   Benihana - Lombard, ILRespuesta enviada hace 7 días

   Thanks for the review, Nellie. We're sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. We take your comments about our portion sizes and the value for money very seriously. It's disappointing to hear that you found the food and wait time unsatisfactory. We strive to provide a great experience and your feedback will help us improve. We're glad to hear that our staff made up for it and you had a positive time with us. We hope to have the opportunity to serve you again in the future.
   

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6. K

   Karen VIP

   Chicago15 reseñas

   1.0

   Comieron en 15 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 5
   4. Ambiente 5

   Everything was great until we finished dinner. We barely made it home. Then we spent the remainder of the evening in the washroom. This is the 2nd time out of 3 visits this happened. The 1st time, it was only me, so we went back. The 2nd time, everything was great. Needless to say, this was the last time. We will not be returning. Very sad because we have been going there for years and always loved it. The items that we ate that were the same, soup salad, shrimp, chicken, mushrooms, dipping sauces and green tea.
   

   Benihana - Lombard, ILSe respondió el 16 de abril de 2025

   Hey Karen, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We're glad to hear that you've enjoyed our food and service in the past, but we sincerely apologize for the inconvenience you faced during your visit. We understand how disappointing it must have been to not make it home after a long, enjoyable meal. We appreciate your patience and understanding, and we're committed to make sure this doesn't happen again. We hope you'll give us another chance to provide the amazing dining experience that you've known us to provide. Best regards, The Management Team
   

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7. D

   Dottie

   Chicago2 reseñas

   5.0

   Comieron en 14 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food Great service We always appreciate this restaurant
   

   Benihana - Lombard, ILSe respondió el 15 de abril de 2025

   Thanks for visiting us, Dottie! We're thrilled to hear that you always find great food and service at Benihana - Lombard, IL. Your kind words mean a lot to us. We always aim to provide the best dining experience possible for our guests. We hope to see you again soon!
   

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8. C

   Cara VIP

   Chicago6 reseñas

   5.0

   Comieron en 11 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Super kind and attentive staff with our very overtired and hungry 1.5 year old. Without hesitation, Luci and the team went above and beyond to offer accommodations to help. As a parent in a dining establishment, my husband and I can’t put into words how meaningful and thoughtful the service we received was. In addition, the food was delicious, everything came out fast and of course, the hibachi experience was top notch. Highly recommend. We will absolutely be returning!!
   

   Benihana - Lombard, ILSe respondió el 13 de abril de 2025

   Hey Cara, Thanks so much for your kind words! We're thrilled to hear that you and your husband had a wonderful dining experience with us at Benihana - Lombard, IL. It's always our goal to go above and beyond for our guests, and we're glad we could accommodate your needs. We're also thrilled to hear that you and your family found our food to be delicious and our hibachi experience to be top notch. Your recommendation means a lot to us and we can't wait to welcome you back! Best, The Management Team
   

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9. H

   Holly

   Chicago2 reseñas

   2.0

   Comieron en 5 de abril de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 1

   It was an Incredibly expensive for a sub-par experience
   

   Benihana - Lombard, ILSe respondió el 7 de abril de 2025

   Thanks for visiting us, Holly. We're sorry to hear that you found our prices to be high and that you had a subpar experience. At Benihana - Lombard, IL, we strive to provide a memorable experience for all our guests, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right. Best, The Management Team
   

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10. A

    Ashley

    Chicago1 reseña

    5.0

    Comieron en 5 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Juan and Jian were fantastic! Food was good, service was good! We celebrated my son’s birthday.
    

    Benihana - Lombard, ILSe respondió el 7 de abril de 2025

    Thanks for the review, Ashley! We're thrilled to hear that you enjoyed your visit to Benihana - Lombard, IL. It's great to know that our team's efforts to provide fantastic service added to your special occasion. We're also glad that you found the food and value up to the mark. We look forward to welcoming you and your family back for more celebrations. Thanks again!
    

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