Benihana - Dallas, TX

Benihana - Dallas, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   No’Lisha

   Dallas2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Came in for another Beautiful Benihana Experience but was sadly disappointed🥹 We had an Absolute Amazing Time prior visit I wanted to make this visit memorable as well.but it didn’t turn out that way.Multiple prior visits I’ve came in as date night.First time I bring the kids it was Amazing and Funny.The Chef was very Vocal and Entertaining so I wanted them to experience another Great Experience for Easter but Unfortunately that didn’t happen. I ordered the Hibachi Steak Medium well and he over cooked it!But did redo the steak. I received 3 shrimp cut in half which made that 6 pieces.I was BAFFLED 🤭💀 Me and my Family love it here And would like to feel love as well! Do Better🥹
   

   Benihana - Dallas, TXResponded 3 days ago

   Thanks for the review, No'Lisha! We're sorry to hear that your Easter dinner experience at Benihana - Dallas, TX didn't meet your expectations. We're glad you enjoyed your previous visits, and we're sorry for the issues with the Hibachi Steak and the shrimp. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit memorable.
   

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2. T

   Trevell

   Unspecified1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food, service, and ambiance were all great. My only complain is the wait time even with a reservation.
   

   Benihana - Dallas, TXResponded 4 days ago

   Hey Trevell, thank you for taking the time to share your experience at Benihana - Dallas, TX. We're thrilled to hear that you enjoyed our food, service, and ambiance. We apologize if the wait time seemed longer than expected despite your reservation. We always aim to provide the best service possible, and we'll definitely take your feedback into account. We hope to see you again soon!
   

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3. J

   Jerry

   Dallas13 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Our service was not that good and keep saying it was very busy and it took a very long time to get our drinks before our meal , then we order additional drinks before we started eating and never received then, so we canceled them after we ate our sherbet. The food was prepared just fine but our chef was so plain guy. We have eaten at Benihana’s many many times for special occasions and he just had No personality like the other tables around us. The kids Always enjoy the show and this time just not much to it. Did the train fire 🔥 good and the tossing of the shrimp tails but not much else. We will be back for another special occasion, just hope the show is a little better.. Thank you, Jerry
   

   Benihana - Dallas, TXResponded 3 days ago

   Thanks for the review, Jerry. We're sorry to hear that your experience at Benihana - Dallas, TX didn't live up to your expectations. We strive to provide excellent service and it's disappointing to hear that we fell short this time. We appreciate your patience with our busy period and your feedback on the food and chef's personality. We're glad you enjoyed the show and the tossing of shrimp tails. Your feedback is important to us and we'll use it to improve. We hope you'll give us another chance to impress you on your next special occasion.
   

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4. B

   Bryan

   Hawaii2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience our Chef Euseph was fantastic and his food was delicious. Only issue was some of the plates were dirty. Thank you for a great time. We will be back.
   

   Benihana - Dallas, TXResponded 5 days ago

   Hey Bryan, Thank you so much for your review! We're thrilled to hear that you had a wonderful experience with us. It's great to know that our Chef Euseph made a strong impression on you with his food. We apologize for the initial issue with the plates, we always strive to maintain cleanliness and will address this promptly. We're looking forward to welcoming you back soon. Best regards, Benihana - Dallas, TX The Management Team
   

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5. L

   Lucyla

   Unspecified1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   They were over booked with large parties & we waited almost 1 hour for the cook to come cook out food.
   

   Benihana - Dallas, TXResponded 3 days ago

   Thanks for visiting us, Lucyla. We're truly sorry to hear about your recent experience at Benihana - Dallas, TX. We understand how frustrating it can be to wait, especially when you have a reservation. We're glad to hear that you enjoyed the food, but we're disappointed about the service. We strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your feedback and we will definitely work on improving our service times to avoid such situations in the future. We hope to have the opportunity to serve you better in the future.
   

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6. C

   Claire VIP

   Raleigh9 reviews

   4.0

   Dined on April 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Love a classic Benihana experience. It’s old fashioned and charming. Our chef didn’t seem that into it, but he got the job done. Our waitress was good but it seemed like everyone was just going through the motions. I think happier staff would help the vibe.
   

   Benihana - Dallas, TXResponded 5 days ago

   Thanks for visiting us, Claire! We're delighted to hear that you enjoyed your Benihana experience at Benihana - Dallas, TX. We appreciate your kind words about our old fashioned charm and our chef's dedication. We're sorry to hear that the service didn't meet your expectations. We're always looking to improve and your feedback is valuable to us. We hope to see you again soon for a more positive and energetic experience.
   

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7. D

   Darsheyl

   Dallas1 review

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Choosing Benihana for my son’s 10th birthday was the best decision ever! What an incredible experience!
   

   Benihana - Dallas, TXResponded on April 17, 2025

   Thanks for visiting us, Darsheyl! We're thrilled to hear that your son's 10th birthday at Benihana - Dallas, TX was an incredible experience. It's always a pleasure to hear such positive feedback from our valued guests. We look forward to welcoming you and your family back for more special occasions in the future.
   

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8. R

   Richard VIP

   Atlanta18 reviews

   3.0

   Dined on April 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Used to be pretty solid. Good was average at best. Cook was awful. Our waitress was very good.
   

   Benihana - Dallas, TXResponded on April 16, 2025

   Thanks for the feedback, Richard. We're truly sorry to hear that your recent experience at Benihana - Dallas, TX didn't meet your expectations. It's disheartening to hear that you found our food average and our service to be subpar. We take all of our customers' comments seriously and will use your comments as an opportunity to improve. We hope you will give us another chance to provide you with the quality experience you should expect from us. Best Regards, The Management Team
   

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9. L

   Lindsay

   Dallas1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation at 7:30pm. Left the restaurant without eating at 9pm as we didn’t have a chef there and they couldn’t give us an ETA on when we would be able to eat. Talked to manager prior to leaving. There was essentially no reason to have a reservation.
   

   Benihana - Dallas, TXResponded on April 15, 2025

   Thanks for visiting us, Lindsay. We're truly sorry to hear about your recent experience at Benihana - Dallas, TX. We understand how frustrating it must have been to wait without eating, and we apologize for the lack of communication. We assure you that this is not the standard we strive to provide. We have taken your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide the dining experience you deserve. Best regards, Benihana - Dallas, TX Management Team
   

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10. N

    No’Lisha

    Dallas2 reviews

    5.0

    Dined on April 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    1st time bringing the kids. They enjoyed so much we’re coming back for Easter Sunday.
    

    Benihana - Dallas, TXResponded 7 days ago

    Thanks for the review, No'Lisha! We're thrilled to hear that you and your kids had a great time at Benihana - Dallas, TX. It's wonderful to know that you enjoyed our food and service. We always strive to provide a memorable experience for our guests, and we're glad we could make your first visit memorable for the both of you. We look forward to welcoming you back for Easter Sunday. Thanks again!
    

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