Benihana - Concord, CA

Benihana - Concord, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michael VIP

   Los Angeles84 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A terrific birthday lunch experience for Mom and a great value on the lunch menu! Our chef (Ernesto) and server (Liliana) were terrific! And the food was delicious!
   

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2. C

   Carlos

   San Francisco1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good experience. Good food our chef Jorge prepared food easy and delicious
   

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3. N

   Natalie VIP

   San Francisco2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worst experience I have ever had at this Benihana. I will never return again to this place. The service is absolutely the most horrible. I waited for a chef for over an hour and half and management did not care at all. This place is garbage. Never again
   

   Benihana - Concord, CAResponded 1 day ago

   Hi Natalie, we're truly sorry to hear about your disappointing experience at Benihana - Concord, CA. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We pride ourselves on our service and it's disheartening to know that you didn't receive it. We understand how frustrating that must have been for you. Your feedback is important to us and we will certainly take it into consideration as we strive to improve. We hope you'll give us another chance to make it right. Sincerely, The Management Team.
   

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4. S

   Shannon

   San Francisco1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an excellent experience! The food was great and the service was excellent!
   

   Benihana - Concord, CAResponded 4 days ago

   Thanks for the feedback, Shannon! We're thrilled to hear that you had an excellent experience at Benihana - Concord, CA. It's great to know that you enjoyed our food and found the service to be excellent. We strive to provide our guests with an unforgettable dining experience, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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5. V

   Vina VIP

   San Francisco3 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   90 min wait to get a chef to cook our food. Servers were nice
   

   Benihana - Concord, CAResponded 1 day ago

   Hey Vina, We're really sorry to hear about your experience at Benihana - Concord, CA. It's definitely not the standard we strive for. We understand that waiting for a chef for an extended period can be frustrating and we're sorry for any inconvenience it may have caused. We're glad to hear that you found our servers nice despite the wait. We're committed to improving our service and your feedback is crucial in that process. We hope you'll give us another chance to provide you with a better experience. Best, The Management Team
   

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6. T

   Tonza VIP

   San Francisco5 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Server was not polite and appeared upset’. My family and another family was at the table and we both picked up on his lack of service. After speaking with the manger we received a different server and sofa was excellent. Also our cook Jazz was great.
   

   Benihana - Concord, CAResponded 4 days ago

   Thanks for visiting us, Tonza. We're sorry to hear that you felt our service fell short during your visit. We pride ourselves on delivering top-notch service to all our guests and it seems we missed the mark this time. We appreciate your feedback and will use it to improve. We're glad to hear that you enjoyed your sofa and the performance of your cook. We hope you'll give us another chance to provide the high-quality service we're known for. Best, Benihana - Concord, CA The Management Team
   

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7. A

   Aleya

   Unspecified2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Extremely Disappointing Experience We had a reservation at 3:45 PM and arrived early at 3:35. They sat us down right away, which we appreciated—but that’s about where the good service ended. No one came to our table for a full 15 minutes after being seated. When our server finally did show up, we ordered our food and drinks right away, hoping to speed things along. Unfortunately, it didn’t help. It took 20 minutes just to get our soup and a ridiculous 45 minutes for our salads. The server was barely attentive and only came back twice to refill our drinks. Most of the time he was busy singing “Happy Birthday” at another table instead of checking in with us. To top it off, the manager came over at the end of the meal and basically spat in our faces—figuratively—offering us a free appetizer as a peace offering. He also tried to excuse the server’s behavior by saying he assumed we were all one party because of our race. That is unacceptable and offensive. On top of that, they told us there was a “two-box limit” for to-go containers, which made absolutely no sense. Overall, this was one of the worst dining experiences we’ve had. Unprofessional, disrespectful, and completely inattentive. We won’t be coming back.
   

   Benihana - Concord, CAResponded 5 days ago

   Hey Aleya, we're truly sorry to hear about your experience at Benihana - Concord, CA. It's clear that we fell short in providing the exceptional service we're known for, and we sincerely apologize for the inconvenience you experienced. We take your feedback seriously and will address the issues you've raised with our team. We hope that you'll give us another chance to show you the true Benihana experience. Thank you for your feedback.
   

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8. a

   aubrey

   San Diego1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Wont come back here unfortunately. usually I love benihana.
   

   Benihana - Concord, CAResponded 6 days ago

   Thanks for visiting us, Aubrey. We're sorry to hear that your recent experience at Benihana - Concord, CA didn't meet your expectations. We strive to provide excellent food and service, and we're disappointed that we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements. We hope you'll consider giving us another chance in the future.
   

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9. H

   Heather

   San Francisco1 review

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for my birthday. Had a great time and food was amazing
   

   Benihana - Concord, CAResponded 6 days ago

   Hey Heather, we're thrilled to hear that you had a great time celebrating your birthday at Benihana - Concord, CA! It's wonderful to know that you enjoyed our food and service. We strive to provide an amazing dining experience for all our guests, and your kind words truly make our day. Thank you for choosing us for your special celebration. We look forward to serving you again soon!
   

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10. A

    Ashley

    San Francisco1 review

    3.0

    Dined on April 17, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 4

    Just make sure to look over your bill before paying and leaving. We trusted to well
    

    Benihana - Concord, CAResponded 3 days ago

    Thanks for the review, Ashley! We're thrilled to hear that you enjoyed our food at Benihana - Concord, CA. We take pride in our culinary offerings and it's always great to hear when we've hit the mark. We're sorry to hear that our service and value didn't meet your expectations. We take all feedback seriously and will use your comments to improve. We hope to see you again soon.
    

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