Benihana - Cherry Hill, NJ

Reseñas de Benihana - Cherry Hill, NJ de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   Corinne

   Filadelfia1 reseña

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 5
   3. Servicio 2
   4. Ambiente 2

   My reservation was for 7:15pm we weren’t seated until 7:30 then the host said to give out cook 5 min to get his self together it took that man 30 mins to come out. We just sat there patiently waiting. He finically comes out at 8pm. Food was good but having to wait that long was ridiculous. We came out for my son’s 18th Birthday. I could understand if the building was busy but at the time only 3 tables we busy the rest of the building was empty. Even the Chef it was a slow day.
   

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2. A

   Alicia

   Nueva York6 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 5
   3. Servicio 3
   4. Ambiente 3

   We tried the Easter brunch for the first time and loved the food prepared by Chef Dallas – it was perfectly seasoned and a real standout. We'd happily come back just for her cooking. Unfortunately, other aspects need work. The floor near our table was dirty with leftover food (even large steak pieces!), suggesting a need for better cleaning between seatings. More importantly, the service was extremely slow and poorly paced. After two hours, my husband and I had finished and left, while others at our table were still waiting for their main courses like steak and chicken. This slow delivery really impacted the enjoyment of the meal. Hopefully, the service speed and cleanliness can be improved to match the quality of Chef Dallas's excellent food.
   

   Benihana - Cherry Hill, NJRespuesta enviada hace 4 días

   Hi Alicia, Thank you for your feedback. We're thrilled you enjoyed our Easter brunch and the culinary expertise of our chef. We're sorry for the cleanliness and service issues you encountered. We'll address these with our team to ensure a better dining experience in the future. We hope to welcome you back soon. Best, Benihana - Cherry Hill, NJ Management Team
   

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3. J

   Jabriyah

   Filadelfia1 reseña

   1.0

   Comieron en 15 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   the service was horrible…i was there for a hour before the chef came out!!!
   

   Benihana - Cherry Hill, NJSe respondió el 16 de abril de 2025

   Hey Jabriyah, We're really sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's quite disappointing to know that you didn't receive the high-quality service we strive to provide our guests. We strive to ensure that our guests feel attended to and satisfied, and it's clear we missed the mark during your visit. We appreciate you bringing this to our attention and we're taking it very seriously. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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4. J

   Janet

   Filadelfia4 reseñas

   3.0

   Comieron en 14 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 2
   4. Ambiente 3

   Our chef was great, but the waiting times were awful. We were in there for 3 hours! That’s crazy !
   

   Benihana - Cherry Hill, NJSe respondió el 16 de abril de 2025

   Thanks for the feedback, Janet! We're thrilled to hear that you enjoyed your chef experience at Benihana - Cherry Hill, NJ. However, we're sorry to hear about the waiting times you experienced. We understand how frustrating that can be and we're sorry for any inconvenience caused. We're working on improving our service timings to provide a more seamless dining experience. We appreciate your patience and hope to serve you again soon. Best regards, Benihana - Cherry Hill, NJ Management Team
   

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5. L

   Linda

   Filadelfia12 reseñas

   5.0

   Comieron en 10 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Server Jenny was fantastic as always. Paul the chef was awesome and fun. Great experience.
   

   Benihana - Cherry Hill, NJSe respondió el 12 de abril de 2025

   Thanks for the review, Linda! We're thrilled to hear that you had a fantastic experience at Benihana - Cherry Hill, NJ. It's always a pleasure to know that our team has made your visit enjoyable. We're also glad to hear that you found our chef to be fun and awesome. We always strive to provide a great value for our guests, and we appreciate your feedback on that. We look forward to welcoming you back soon. Best, The Management Team
   

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6. S

   Selina

   Nueva York3 reseñas

   2.0

   Comieron en 10 de abril de 2025

   1. Global 2
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   The waitress was not friendly at all. I went for extended birthday dinner. I was not offered Tea, or Ice cream. I was not given my change or a receipt. Normally, they would ask to you need change back, However, I was never asked. She never said good night or anything. I have been dining here for years and have never had an experience like the I had this evening.
   

   Benihana - Cherry Hill, NJSe respondió el 12 de abril de 2025

   Thanks for the feedback, Selina. We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We always strive to provide our guests with friendly service and it's disappointing to hear that we fell short during your visit. It's not the kind of experience we want our guests to have, especially on such a special occasion like a birthday dinner. We appreciate your long-standing relationship with us and we're truly sorry that we let you down. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. S

   SneakerHead

   Filadelfia1 reseña

   1.0

   Comieron en 10 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 5
   4. Ambiente 5

   The steak dont had meat just grase was nasty i tell the waitress dont give me discount nothing
   

   Benihana - Cherry Hill, NJSe respondió el 11 de abril de 2025

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We always aim to deliver a great experience, and we're disappointed to hear that the steak did not meet your expectations. We appreciate your feedback and will certainly look into this matter. Despite this, we're glad to hear that you found our service satisfactory. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team
   

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8. A

   Adrienne

   Filadelfia1 reseña

   2.0

   Comieron en 5 de abril de 2025

   1. Global 2
   2. Comida 5
   3. Servicio 2
   4. Ambiente 2

   The food was delicious, but the chef was new and untrained and didn’t put on the “show” while cooking that you come to expect from Benihana. We came for a birthday celebration, and while the food was delicious, the experience and excitement was lacking and non existent. No fire volcano, no egg splitting, no food tossing, no tricks with the cooking utensils. It was disappointing. We paid for the teppanyaki experience and didn’t get it.
   

   Benihana - Cherry Hill, NJSe respondió el 11 de abril de 2025

   Thanks for the feedback, Adrienne. We're glad to hear that you enjoyed the food at Benihana - Cherry Hill, NJ. However, we're sorry to hear that the chef's performance did not meet your expectations. We always aim to provide a memorable experience, and we regret that we fell short this time. Your feedback about the teppanyaki experience is also noted. We appreciate your honest thoughts and will use it to improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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9. T

   Tatiana

   Filadelfia3 reseñas

   1.0

   Comieron en 5 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   My family is shocked. It was filthy, the service was awful, the food was tolerable but barely. It was outrageously expensive. The worst dining experience in years.
   

   Benihana - Cherry Hill, NJSe respondió el 7 de abril de 2025

   Hello Tatiana, We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. We're disappointed to know that the cleanliness, service, and food did not meet your expectations. We understand that this experience was not up to par and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to provide the great dining experience you've come to expect from us. Best regards, Benihana - Cherry Hill, NJ Management Team
   

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10. K

    Kathryn

    Filadelfia5 reseñas

    5.0

    Comieron en 5 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    The service was excellent the food delicious and the staff was very nice and friendly
    

    Benihana - Cherry Hill, NJSe respondió el 7 de abril de 2025

    Thanks for the feedback, Kathryn! We're thrilled to hear that you enjoyed our service, food, and our staff at Benihana - Cherry Hill, NJ. We always strive to provide our guests with an excellent dining experience, and your kind words truly mean a lot to us. We look forward to welcoming you back soon!
    

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