Benihana - Burlingame, CA

Benihana - Burlingame, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. Z

   Zeze

   San Francisco1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Honestly terrible, the ambience was terrible there was a guy loudly speaking on his phone and cursing his mind off and using slurs. Waiter forgot about us half of the time and the food came room tempsture after waiting so long for it. Since we sat near the bar area we saw a chef stick his bare hand into the lemons that are out into or on the tins of the cups, i don’t care if he washed his hands he should’ve used something else to pick it up. Just such a bad experience and if you want to give it a chance even through the bad reviews, it’s not worth it!
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thanks for the review, Zeze. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. We strive to provide a comfortable and enjoyable atmosphere for all our guests, and we regret that we fell short during your visit. We apologize for the delay in service and the room temperature food. We also take your comments about the ambiance seriously and will discuss this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the quality experience you expected from us.
   

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2. R

   Ron

   San Francisco2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   It was excellent and it wasn't! Appetizers were very good! They asked if we wanted white or fried rice which comes with the meal, we opted for fried rice but we we were charged for chicken fried rice which we didn't order, and extra $30 for the 4 of us. The scallops and calamari were excellent but the shrimp and meat were overcooked, dry and tough! Filet Mignon should melt in your mouth and that definitely wasn't the case?? It was my birthday, I ordered one drink, a Baby Blue Ocean for $17.50 and if it had any alcohol in it it was imperceptible?? We did have a good time! The cook put on a good show as usual. All in all it was good.
   

   Benihana - Burlingame, CAResponded 6 days ago

   Thanks for the feedback, Ron! We're thrilled to hear that you enjoyed our appetizers and the filet mignon. However, we're sorry to hear that our main dishes and drinks didn't meet your expectations. We always aim for excellence and it's clear we missed the mark with your shrimp and meat. We appreciate your honest review and will take it into account as we continuously strive to improve our food and overall dining experience. We hope to have the opportunity to serve you again soon!
   

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3. O

   Oscar

   Unspecified1 review

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really nice but really expensive 150$ for 2 people
   

   Benihana - Burlingame, CAResponded on April 14, 2025

   Hey Oscar, Thank you for taking the time to share your feedback. We're glad to hear that you found our service to be nice. However, we're sorry to hear that you felt our pricing was high. We strive to provide a dining experience that reflects the best of Japanese cuisine at a reasonable price, and we're sorry if we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. Best regards, Benihana - Burlingame, CA Management Team
   

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4. S

   Shivani

   Unspecified1 review

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was lively and entertaining, amazing food love
   

   Benihana - Burlingame, CAResponded on April 14, 2025

   Hi Shivan, We're thrilled to hear that you had an enjoyable experience at Benihana - Burlingame, CA! It's wonderful to know that our lively atmosphere and amazing food contributed to your love for us. We always aim to provide an enjoyable and memorable dining experience for our guests. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best, The Management Team
   

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5. A

   Anne

   San Francisco1 review

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Benihana is never 5 stars but it’s normally not too bad. However, today was the worst experience I’ve had. It was a combination of our being extra slow with service, her lack of attention to our table, and the food being terrible. Not once did the server check on us and ask if we needed anything. The one time I did get her attention to come over, she gave me the hand and just gave us to-go boxes, didn’t even ask what it was I needed — I needed water. The food was extra peppery, steak was overcooked. The bill was steep, as you’d expect for a hibachi experience, but I felt pressured to leave a tip. You’d think that paying that much at a restaurant the service would be great. The server stood there watching me as I followed the prompts on the machine to pay for the bill, and it felt like she wanted me to hand her the tip on the spot. I honestly didn’t think she deserved it. I won’t be back here for a while.
   

   Benihana - Burlingame, CAResponded on April 14, 2025

   Hey Anne, We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's never our intention to make our guests feel rushed or neglected, and we sincerely apologize for falling short of your expectations. We take your feedback about the food and service very seriously, and we will address these issues with our team to ensure they don't happen again. We hope to have the opportunity to provide you with the exceptional service and food you've come to expect from us.
   

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6. S

   Shawn VIP

   Mobile2 reviews

   2.0

   Dined on April 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had a really sloppy chef, got rice on at least 3 people. An extra long wait. Server apologized several times. Then table next to us waited about 20 minutes less for a chef.
   

   Benihana - Burlingame, CAResponded on April 12, 2025

   Hi Shawn, We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's disappointing to know that we didn't meet your expectations, especially with regards to the service and the rice incident. We strive to provide the best experience for our guests and it seems we fell short this time. Please know that your feedback has been taken seriously and will be addressed with our team. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. C

   Craig

   San Francisco2 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Manager (Ramez) and Thomas (waiter) were friendly, and excellent. Very enjoyable birthday dinner for my wife, and they really went above/beyond for us.
   

   Benihana - Burlingame, CAResponded on April 12, 2025

   Thanks for the review, Craig! We're thrilled to hear that you and your wife had a wonderful birthday dinner at Benihana - Burlingame, CA. It's great to know that our team was able to make your evening special and that you enjoyed the food and service. We always strive to go above and beyond for our guests, and your kind words are a testament to our efforts. We hope to see you again soon for another enjoyable dining experience.
   

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8. E

   Eileen

   San Francisco1 review

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I really enjoy going to benihanas Burlingame for lunch. It is not crowded and the food is excellent. We had lunch in the bar and the food and service was great!! Phillip is an excellent server!
   

   Benihana - Burlingame, CAResponded on April 12, 2025

   Hi Eileen, We're overjoyed to hear that you enjoyed your lunch at Benihana - Burlingame, CA! It's wonderful to know that our food and service met your expectations. We strive to provide an excellent dining experience for all our guests and your kind words are a testament to our efforts. We look forward to serving you again soon. Best wishes, The Management Team
   

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9. T

   Thomas VIP

   San Francisco4 reviews

   4.0

   Dined on April 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice food and experience. Chef was a bit careless.
   

   Benihana - Burlingame, CAResponded on April 13, 2025

   Thanks for visiting us, Thomas! We're glad to hear that you enjoyed the food and experience at Benihana - Burlingame, CA. We take your feedback about the chef's carelessness seriously and will work on improving. We aim to provide the best service and value to our customers. We hope to see you again soon.
   

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10. M

    Mary Ann

    San Francisco2 reviews

    5.0

    Dined on April 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    my 78th bday was great food, Zane our chef was absolutely wonderful, gave a good show. used my bday $30 coupon for sister and my lunch . we go there at least 4 times a year.
    

    Benihana - Burlingame, CAResponded on April 11, 2025

    Hello Mary Ann, Thank you so much for choosing to celebrate your 78th birthday at Benihana - Burlingame, CA! We're thrilled to hear that you enjoyed the food and the show from our chef, Zane. It's wonderful to know that our team was able to make your special day a memorable one. We're also glad that you appreciated our special $30 coupon offer. We look forward to serving you again soon! Best wishes, The Management Team
    

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