Benihana - Bethesda, MD

Reseñas de Benihana - Bethesda, MD de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   Candida

   Washington DC7 reseñas

   5.0

   Comieron en 15 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I'm a regular @ Benihana Bethesda. Our server Vilma is very attentive and helpful. She is always on point. Never misses a beat. She always takes care of my family and guests. She is my go to waitress. Dol was our cook for the 1st time and I have to say he was Excellent. I've never had him before and he was AWESOME! I highly recommend both Vilma & Dol.
   

   Benihana - Bethesda, MDSe respondió el 17 de febrero de 2025

   Thanks for the review, Candida! We're thrilled to hear that you had a great dining experience at Benihana - Bethesda, MD. It's always a pleasure to know that our team's efforts to provide attentive service and excellent cooking have been appreciated by our regulars like you. We're glad you had a positive first experience with us and that you're looking forward to your next visit. Thanks again for choosing us as your go-to place!
   

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2. T

   Tiffany

   Nueva York2 reseñas

   2.0

   Comieron en 15 de febrero de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Including a private note for the restaurant management in lieu of a damaging public review
   

   Benihana - Bethesda, MDSe respondió el 15 de febrero de 2025

   Dear Tiffany, Thank you for taking the time to share your experience. We sincerely apologize that your visit on Valentine’s Day did not meet expectations. We understand that long wait times, cleanliness concerns, and delayed service can be frustrating, especially on a special occasion. Valentine’s Day is one of our busiest nights, but that’s no excuse—we strive to provide excellent service at all times. We will be reviewing our booking process and service procedures to ensure a better experience for our guests in the future. We truly value your past patronage and are sorry to hear that you no longer consider us an option. Best regards, The Management Team
   

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3. A

   Aundre

   Washington DC2 reseñas

   5.0

   Comieron en 15 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food here is very fresh and flavorful! My partner, and I both ordered the fillet mignon, and we're more than impressed with how amazing it was, paired with the fresh vegetables and chicken fried rice. I'll definitely be making a trip back
   

   Benihana - Bethesda, MDSe respondió el 17 de febrero de 2025

   Thanks for visiting us, Aundre! We're thrilled to hear that you and your partner enjoyed your fillet mignon and the fresh vegetables and chicken fried rice. It's wonderful to know that we're living up to your expectations. We're also glad that we could provide you with a memorable dining experience. We look forward to serving you again soon at Benihana - Bethesda, MD.
   

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4. K

   Kevin

   Baltimore1 reseña

   1.0

   Comieron en 15 de febrero de 2025

   1. Global 1
   2. Comida 5
   3. Servicio 2
   4. Ambiente 1

   I had a reservation for 8:15 arrived to see a lobby full of people who had the same reservations. The restaurant overbooks and caused significant delays in seating. I drove and hour to eat here arrived before 8:15 only to be seated at 8:45 at an overcrowded table with barely enough room to move, loud and cold you could barely hear anyone speak. I will not be coming back.
   

   Benihana - Bethesda, MDSe respondió el 15 de febrero de 2025

   Thanks for the feedback, Kevin. We're sorry to hear about your experience at Benihana - Bethesda, MD. We understand how frustrating it must have been to wait for your table despite having a reservation. We apologize for the inconvenience caused by our overbooking. We also acknowledge your comments about the temperature and noise levels. Your feedback is valuable to us as we strive to improve our service. We hope you'll give us another chance in the future to provide a better dining experience. Best regards, Benihana - Bethesda, MD Management Team
   

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5. J

   James

   Unspecified1 reseña

   2.0

   Comieron en 15 de febrero de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 4

   Expressed my allergy several times as far as shellfish and proceed to give me shrimp several times Waiter was all over the place and got everyone at the table order wrong multiple times Think I’ll just stick to hibachi
   

   Benihana - Bethesda, MDSe respondió el 15 de febrero de 2025

   Dear James, We sincerely apologize for your experience at our restaurant. Your safety and satisfaction are our top priorities, and it’s deeply concerning to hear that your allergy request was not handled properly. We take food allergies very seriously and will be reviewing our training procedures to ensure this does not happen again. Additionally, we regret that your service did not meet expectations. We strive to provide attentive and accurate service, and we’ll be addressing this with our team to improve. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out to us directly at our website so we can learn more and work toward a resolution. Best regards, The Management Team
   

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6. a

   amy

   Washington DC4 reseñas

   5.0

   Comieron en 14 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our food and experience here was top notch ! We definitely will be going back !
   

   Benihana - Bethesda, MDSe respondió el 17 de febrero de 2025

   Thanks for the review, Amy! We're thrilled to hear that you had a top-notch experience with us at Benihana - Bethesda, MD. It's wonderful to know that our food and service met your expectations. Your kind words mean a lot to us and we're looking forward to your next visit. See you soon!
   

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7. A

   Augustus

   Washington DC1 reseña

   4.0

   Comieron en 14 de febrero de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Food Excellent! We did not get seated until 6:20 pm and our reservation was for 5:45pm.
   

   Benihana - Bethesda, MDSe respondió el 17 de febrero de 2025

   Hi Augustus, We're thrilled to hear that you enjoyed your dining experience at Benihana - Bethesda, MD! It's great to know that you found our food excellent and our service commendable. We apologize for the delay in seating you and for any inconvenience this may have caused. We aim to provide the best service and your feedback helps us improve. We hope to welcome you back soon for another delightful experience. Best wishes, The Management Team
   

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8. T

   Teresa

   Washington DC2 reseñas

   2.0

   Comieron en 8 de febrero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   Our chef was very tired, did not season the food, did not cook the mushrooms long enough, they were still raw. One lady at our never received any food, the chef forgot about her. Normally when we eat at Benihana the food is delicious but not last night.
   

   Benihana - Bethesda, MDSe respondió el 10 de febrero de 2025

   Hello Teresa, We're really sorry to hear about your experience at Benihana - Bethesda, MD. We take pride in our food and it's disappointing to hear that it didn't meet your expectations. We also regret that you didn't receive the service you expected from us. We always aim to deliver a great experience, and we're sorry we fell short this time. Your feedback is important to us and we'll certainly use it to improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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9. S

   Scott VIP

   Washington DC20 reseñas

   2.0

   Comieron en 8 de febrero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   There was an hour wait from when we walked in with a reservation to get any food. The cook was dull and just going thru the motions. The waiter and chef messed up the order. The lady next to me didn’t get her entree and got the wrong rice. We won’t go back.
   

   Benihana - Bethesda, MDSe respondió el 13 de febrero de 2025

   Hey Scott, We're really sorry to hear about your experience at Benihana - Bethesda, MD. It's clear that we didn't live up to our usual standards, especially when it comes to service and food quality. We appreciate your feedback and will address these issues with our team. We hope you'll give us another chance to make things right. Best, The Management Team
   

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10. R

    Renee

    Washington DC2 reseñas

    5.0

    Comieron en 2 de febrero de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    My family had a blast, celebrating my mother’s birthday. Thank you
    

    Benihana - Bethesda, MDSe respondió el 5 de febrero de 2025

    Thanks for the feedback, Renee! We're thrilled to hear that you and your family had a great time celebrating your mother's birthday at Benihana - Bethesda, MD. It's wonderful to know that you found our food and service to be top-notch. We always strive to make special occasions extra memorable and we're glad we could be part of your celebration. We look forward to welcoming you and your family back for more celebrations in the future!
    

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