Benihana - Beaverton, OR

Reseñas de Benihana - Beaverton, OR de comensales del restaurante. Basadas en valoraciones recientes.

1. N

   Nicole

   Unspecified1 reseña

   1.0

   Comieron en 23 de febrero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 3
   4. Ambiente 1

   Our reservation was at 5:15 PM, but we weren’t served our soup and salad until 7:00 PM. When we sat down, I noticed a large oil spot on my plate. Looking up, I saw that the vent above our table was leaking oil. I mentioned this to the host who seated us, and she wiped it off with a towel. As our chef began cooking our meal, another large drop of oil fell—this time into my rice and onto the grill where our mushrooms were being prepared. I brought this to the chef’s attention, who then informed the manager. The manager briefly looked at the situation but didn’t address it. The chef did his best to prevent our food from being contaminated by the unknown substance dripping from above. At the end of the meal, he apologized and said he would bring another manager. By this point, we had waited three hours for our food because the chef couldn’t use the entire grill. When the manager returned, he simply looked at the situation, sighed, and offered a discount on our meal. We should never have been seated at a table where a substance was dripping into our food, nor should we have had to wait three hours to eat.
   

   Benihana - Beaverton, ORSe respondió el 24 de febrero de 2025

   Thanks for the review, Nicole. We're truly sorry for the inconvenience you experienced during your visit. We understand how frustrating it can be to wait for your meal and even longer for a seat, especially when you're looking forward to a good meal. We sincerely apologize for the oil spot on your plate and the delay in service. We're glad you were able to communicate your concerns to our team and they've been addressed promptly. We're taking your feedback to heart and will work on improving our service and safety procedures. We hope you'll give us another chance to make it right. Best regards, Benihana - Beaverton, OR Management Team
   

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2. N

   Nguyen

   Portland1 reseña

   5.0

   Comieron en 22 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Expect to wait because they serve 8/10 people at a time by cooking habachi style.
   

   Benihana - Beaverton, ORSe respondió el 24 de febrero de 2025

   Thanks for the feedback, Nguyen! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Beaverton, OR. It's great to know that our habachi-style cooking provided a memorable experience for you and your party. We're sorry to hear that you experienced some wait times, but we're glad that it didn't affect your overall experience. We appreciate your understanding and patience. We hope to see you again soon for another round of our signature dishes!
   

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3. J

   Jeff

   Portland9 reseñas

   5.0

   Comieron en 21 de febrero de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   Jose is always entertaining. They were a bit backed up, so we did not get to sit down until about 15 minutes after our reservation, but that was fine.
   

   Benihana - Beaverton, ORSe respondió el 24 de febrero de 2025

   Hello Jeff, Thank you for your feedback and for choosing to dine with us at Benihana - Beaverton, OR. We're sorry for the delay, but we're glad that you found our team entertaining. We understand that waiting can be frustrating and we're working on improving our reservation system. We appreciate your understanding and we hope to see you again soon! Best, The Management Team
   

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4. C

   Crystal

   Portland3 reseñas

   5.0

   Comieron en 21 de febrero de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 3

   We went for a birthday. Our chef was quite talented! The food was great. Perfectly prepared. Aside from the use seed oils, I’d give our experience a 10/10! We do love Benihanas.
   

   Benihana - Beaverton, ORSe respondió el 24 de febrero de 2025

   Hi Crystal, We're thrilled to hear that you had a fantastic birthday celebration at Benihana - Beaverton, OR! It's wonderful to know that our chefs were able to impress you with their creativity and preparation. We always strive to provide a perfect dining experience, so your feedback is greatly appreciated. We're glad that you enjoyed the food and found it to be of high quality. We look forward to welcoming you back for more memorable experiences! Best wishes, The Management Team
   

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5. OT

   Comensal de OpenTable

   Las Vegas1 reseña

   5.0

   Comieron en 19 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   VERY busy location so patience is a virtue. We didn’t get seated until 40 after our reservation started but the staff made up for it with their service. Great chef, great food, and great company.
   

   Benihana - Beaverton, ORSe respondió el 4 de marzo de 2025

   Dear Guest! Thank you for your review! We're thrilled to hear that you enjoyed your experience at Benihana - Beaverton, OR. Our team works hard to ensure our guests have a smooth dining experience, and we're glad to hear that we hit the mark for you. We're sorry to hear about the wait, and we appreciate your patience. We're glad to know that you enjoyed our chef and food, and we hope to see you again soon. Best, The Management Team
   

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6. T

   Toni

   Portland5 reseñas

   4.0

   Comieron en 19 de febrero de 2025

   1. Global 4
   2. Comida 2
   3. Servicio 5
   4. Ambiente 3

   My Husband Had Salmon and it was Outstanding. (Needed a little more salt and less pepper) I had the Land and Sea and the steak was cooked perfectly (Over peppered) and the Scallops were a little under cooked but overall good. We Love Benihanas.
   

   Benihana - Beaverton, ORSe respondió el 20 de febrero de 2025

   Hi Toni, We're thrilled to hear that you and your husband enjoyed your meal at Benihana - Beaverton, OR! It's wonderful to know that the salmon and the Land and Sea hit the spot, and that the steak and scallops were both hits. We appreciate your feedback about the seasoning and will take it into consideration. We strive to provide a perfect balance of flavors in all our dishes. We're glad you love our restaurant and we look forward to serving you again soon. Best, The Management Team
   

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7. W

   Wei

   Washington DC1 reseña

   1.0

   Comieron en 18 de febrero de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   Booked reservation for 6:30 pm, didn’t get to table until 7:30 pm. Chef didn’t arrive until 8:45 pm. Finished at 9:30. Wait time is too long and is ridiculous.
   

   Benihana - Beaverton, ORSe respondió el 19 de febrero de 2025

   Hi Wei, We're truly sorry for the delay you experienced during your visit to Benihana - Beaverton, OR. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're sorry for the inconvenience caused and we will definitely address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to serve you again under better circumstances. Best, The Management Team
   

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8. E

   Ed

   Portland4 reseñas

   3.0

   Comieron en 18 de febrero de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   An unusual experience for us at this restaurant. We usually enjoy this place several times a year. We arrived earlier by a few minutes for our reservation. We were seated by our reservation time. It took an hour to get through the soup and salad. Still no chef for another 1/2 hour. Several mentions to the manager. When our chef Rob came his service was timely and excellent as always. The manager did grant us a discount on our meals. It appeared to us they were one set of servers short, but they continued to seat all tables, so we could not have been the only parties affected.
   

   Benihana - Beaverton, ORSe respondió el 19 de febrero de 2025

   Thanks for the review, Ed! We're glad to hear that you've enjoyed your visits to Benihana - Beaverton, OR in the past. We apologize for the delay you experienced, it's not the standard we aim for. We appreciate your patience and understanding, and we're glad to know our chef met your expectations. We hope to provide you with a more timely and excellent service in the future. Thanks again for your feedback!
   

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9. S

   Shannon VIP

   Portland3 reseñas

   1.0

   Comieron en 18 de febrero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   A very disappointing experience. They were short on chefs so we waited almost 90 minutes before a Chef came to our table and started cooking. With 2 young kids we were hoping to have been out of there by that point. Our entire dinner took 2.5 hours. We won’t be going back for a very long time.
   

   Benihana - Beaverton, ORSe respondió el 20 de febrero de 2025

   Thanks for the review, Shannon. We're truly sorry to hear that your experience at Benihana - Beaverton, OR didn't meet your expectations. We understand how frustrating it can be to wait, especially when you're trying to enjoy your meal with kids. We aim to provide exceptional service and it's clear we fell short during your visit. We appreciate your patience and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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10. D

    David

    San Francisco3 reseñas

    1.0

    Comieron en 17 de febrero de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    Had a reservation at 715, they said we’re “running behind” an hour or so - didn’t call us until 930 pm to say your tables ready. Why take reservations when you can’t honor them -
    

    Benihana - Beaverton, ORSe respondió el 18 de febrero de 2025

    Thanks for the feedback, David. We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's clear that we fell short in meeting your reservation request and handling your table request promptly. We understand how frustrating it must have been to wait, especially when you had a reservation. We assure you that this is not the standard we strive for. We're taking your feedback seriously and will work on improving our reservation management and response time. We hope you'll give us another chance to provide a better dining experience in the future.
    

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