Benihana - Beaverton, OR

Benihana - Beaverton, OR reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tara

   Portland1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Our reservation was at 830, we were not sat till after 910. Once sat we got drinks and waited another 30+ minutes for a waitress and cook. We were told multiple times they were short staffed, computer issues, not enough tables and more. We were very polite about all of this even though we were celebrating a birthday. During the meal one of the main items was missed divided and had to be remade ( Rocky’s choice and chicken was skipped) we were informed that only sherbert and green tea were available and yet we were still accepting and understanding, but at the end of the meal I tried to use my $30 birthday coupon on my $141 meal and was denied…because it’s Friday. No way I was put through all of that and still they refused to accommodate us in any way and it ruined my birthday which had already been terribly and I was literally taking myself out and they couldn’t help us at all. I almost don’t want to ever come back and my family and I have been coming to Benihanas for years.
   

   Is this helpful?

2. D

   Dean VIP

   Portland1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a 7:30 reservation and was told they were running an hour behind. We were told that it’s typical for them to overbook the restaurant now because corporate wants to show higher numbers. Not good!
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, Dean! We're really sorry to hear about your experience with the reservation at Benihana - Beaverton, OR. We understand how frustrating it can be to have your dining experience delayed, especially when you've made a reservation. We're glad to hear you appreciated our food, though we're sorry that the service didn't meet your expectations. Your feedback is important to us and we will definitely work on improving our service times. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Beaverton, OR Management Team
   

   Is this helpful?

3. D

   Dawn

   Portland6 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience with a wonderful chef, particularly entertaining, a two-year-old at the table Our only trouble was with a senior guest and hearing issues . The noise level was pretty intense at times for him. House, the restaurant emptied out, and the tables opened up of course this  improved significantly Not sure how this could be better controlled
   

   Is this helpful?

4. J

   Joshua VIP

   Seattle1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chef Alexis was incredible. He helped us celebrate our daughter’s birthday with the perfect mix of humor, kindness, and witty charm. We actually remembered each other from a visit nearly a year ago, and the energy was just as great this time around. I really appreciated his attentiveness and just the right touch of light sarcasm—it made the whole experience feel fun and memorable. Even the moments of “hotness” became part of the comedy, which we loved. The wagyu options on the menu were top-tier, especially the American ribeye. Chef Alexis prepared it perfectly. My entire family was pleased—not just with the food, but with the overall vibe. We’ll absolutely be back—and next time, we’re requesting Chef Alexis or Alex :). No question.
   

   Benihana - Beaverton, ORResponded 4 days ago

   Thanks for the feedback, Joshua! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Beaverton, OR. It's great to know that our team could lighten the mood and add to the overall experience. We're glad you enjoyed the wagyu options, our hot options, and the overall vibe of our restaurant. We're also pleased that our team could contribute positively to your family's experience. We look forward to welcoming you and your family back soon! Best wishes, The Management Team
   

   Is this helpful?

5. A

   Anne Marie

   Portland1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We waited a long time for the cook to come. The meat portions are small - do NOT order the fried rice with Wagyu beef - as it is a very small portion of meat that you pay $21.00 for. The seafood melody was also disappointing as I had to hunt to see if the scallops were in there - and I guess they were. Finally, IF you have a birthday notice - look on the email as it says WAY down the disclaimers that it is only good Monday - Thursday for dinner - and I went on a Sunday not knowing the $30.00 coupon was invalid until the check came. Check before you go in to order.
   

   Benihana - Beaverton, ORResponded 5 days ago

   Hello Anne Marie, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. We strive to provide excellent food and service to all our guests, and it's clear we fell short during your visit. We understand your disappointment with the wait time, portion sizes, and the lack of options for your special occasion. We appreciate your feedback, and we will certainly look into these issues to improve our service. We hope you'll give us another chance to show you the kind of experience we're known for. Best, The Management Team
   

   Is this helpful?

6. A

   Anthony

   Portland1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great as always. 6 ppl shared three orders of the special Waygu setting. Disappointment was due to the almost hour wait between ordering drinks and putting in our lunch order to when the chef actually got to our table. Aside from that. Food was great!
   

   Benihana - Beaverton, ORResponded 5 days ago

   Thanks for visiting us, Anthony. We're thrilled to hear that you enjoyed the food at Benihana - Beaverton, OR. We always aim to provide our guests with great food and value. However, we're sorry to hear about the delay in serving your drinks and the lack of service from our team. We appreciate your understanding and patience, and we're glad that you found the food to be great. We hope to see you again soon for a more seamless dining experience.
   

   Is this helpful?

7. C

   Cindy

   Portland1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We went to Benihana to celebrate a birthday because I’ve heard it’s a great experience and unfortunately, were sorely disappointed. Our chef did not put on the “show” that Benihana is known for (and that you pay for), we found ourselves watching the chef at the next table over as he was putting on the show that Benihana is known for. You also cannot understand a word he says. Others at our table were unable to understand him as well. The food is mediocre at best, so $60 steaks and $20 drinks is waaaay too much. While I understand the prices are reflective of the whole experience, our experience was not great. We left feeling disappointed.
   

   Benihana - Beaverton, ORResponded 6 days ago

   Thanks for visiting us, Cindy. We're truly sorry to hear that your experience at Benihana - Beaverton, OR, didn't meet your expectations. It's disheartening to hear that you found our chef's performance to be lacking and that you felt our food was just average. We always aim to deliver a memorable experience, and we regret that we missed the mark on this occasion. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future.
   

   Is this helpful?

8. h

   heidi

   Portland1 review

   2.0

   Dined on April 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   When we were first sitted the waitress asked if we had a birthday coupon, I asked what that was and she informed us it was something we needed to sign up for prior. I was never told about at birthday coupon prior to going to dinner - she said it was a $30 savings that we couldn't get on that meal. We were celebrating a birthday, we were set at the far rear table in the Emperor Room. It was noisy due to the exhaust fan but was super smoky. I actually had to get up and leave the room because my eyes were burning and I was getting nauseas. I told our waitress about it but she just looked up and said nothing and did nothing. One of the times I had to leave and sit in the lobby a manager (?) asked what was wrong and he did try to fix it by turning on the AC. Our waitress was horrible, it appeared the table next to us was her priority. My husband never got his water refilled, In fact the manager guy noticed it and said "that's not ok" and took my husbands glass. But he never brought it back. Also I had to get up to refill my husbands lemonade. and she never asked me if I wanted another beverage either. It was the worst service I have ever had! Luckily the chef was amazing and put on a great show! my birthday person really enjoyed him!!!! The food was medium nothing great but nothing terribly gross - not worth the price though. We did not leave the waitress much of a tip due to her horrible service, and she actually came back to my husband and asked him if he made a mistake !!!! he told her no he didn't. My father took me to Benihana's downtown for my 18th birthday and it was amazing, I wanted to do that for my granddaughter's 18th - It was not what I was expecting. I don't think we will be coming back again. Bummer Birthday Heidi
   

   Benihana - Beaverton, ORResponded 7 days ago

   Hey Heidi, We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We aim to provide a warm and welcoming atmosphere for all our guests, and it's disappointing to hear that we fell short during your visit. We take your feedback regarding the birthday coupon and the service very seriously. We also apologize if our chef's performance wasn't up to your expectations. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope you'll give us another chance to provide a better experience. Best regards, The Management Team
   

   Is this helpful?

9. P

   Pam

   Portland8 reviews

   3.0

   Dined on April 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Normally love Benihana, but things were off today. Maybe because we were the first ones there for lunch at 11:30, and they didn't seem ready. Then our chef seemed distracted by another table, and overall the food tasted off. Again, this is not their norm, but something wasn't right today...
   

   Benihana - Beaverton, ORResponded on April 16, 2025

   Hi Pam, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Beaverton, OR didn't meet your expectations. We strive to provide our guests with exceptional service and food, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, The Management Team
   

   Is this helpful?

10. c

    charvette

    Los Angeles1 review

    2.0

    Dined on April 13, 2025

    1. Overall 2
    2. Food 5
    3. Service 3
    4. Ambience 2

    Had a reservation and got there early just to find out they are an hour and half behind and had to wait
    

    Benihana - Beaverton, ORResponded on April 15, 2025

    Thanks for the review, Charvette. We're sorry to hear about your experience with us, especially after your reservation. We understand how frustrating it can be to wait even an hour, especially when you had a reservation. We apologize for the inconvenience and appreciate your patience. We're glad to hear that you enjoyed our food and hope to have the opportunity to serve you again soon. Sincerely, The Management Team at Benihana - Beaverton, OR.
    

    Is this helpful?